The impact of waiting time guarantees on customers' waiting experiences
Piyush Kumar, Manohar U. Kalwani, and Maqbool Dada
| Year of publication: |
1997
|
|---|---|
| Authors: | Kumar, Piyush ; Kalwani, Manohar U. ; Dada, Maqbool |
| Publisher: |
West Lafayette, Ind. |
| Subject: | Warteschlangentheorie | Queueing theory | Kundenzufriedenheit | Customer satisfaction | Zeit | Time | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Extent: | 44 S. : graph. Darst |
|---|---|
| Series: | Paper / Institute for Research in the Behavioral, Economic, and Management Sciences, Krannert Graduate School of Management, Purdue University. - West Lafayette, Ind., ZDB-ID 2216437-6. |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10000971319