The impact of waiting time guarantees on customers' waiting experiences

Piyush Kumar, Manohar U. Kalwani, and Maqbool Dada

Year of publication:	1997
Authors:	Kumar, Piyush ; Kalwani, Manohar U. ; Dada, Maqbool
Publisher:	West Lafayette, Ind.
Subject:	Warteschlangentheorie \| Queueing theory \| Kundenzufriedenheit \| Customer satisfaction \| Zeit \| Time \| Konsumentenverhalten \| Consumer behaviour \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungsqualität \| Service quality

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