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isPartOf:"Business process management journal"
~isPartOf:"International journal of business excellence"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Quality management
121
Qualitätsmanagement
121
Business process management
34
Prozessmanagement
34
India
18
Indien
18
Lean Management
17
Lean management
17
Industrie
16
Lean Production
16
Lean production
16
Manufacturing industries
16
Organisatorischer Wandel
16
Organizational change
16
Service quality
13
Erfolgsfaktor
12
Firm performance
12
Performance measurement
12
Performance-Messung
12
Success factor
12
Unternehmenserfolg
12
Customer satisfaction
9
Kundenzufriedenheit
9
Product quality
9
Produktqualität
9
Lieferkette
8
SME
8
Standardisierung
8
Standardization
8
Supply chain
8
total quality management
8
DMAIC
7
Einführung
7
Employee suggestion system
7
Gesundheitsversorgung
7
Health care
7
Implementation
7
KMU
7
Structural equation model
7
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5
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13
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AlShareef, Mohammed Abdullah
1
Alotaibi, Youseef
1
Andronikidis, Andreas
1
Awasthi, Anjali
1
Babu, A. Subash
1
Baxter, Ryan J.
1
Bhat, K. Subrahmanya
1
Borchardt, Miriam
1
Boss, Scott R.
1
Camgöz-Akdağ, Hatice
1
Chircu, Alina M.
1
El-Tawansi, Muhammad Abdullah Yassin
1
Elsheikh, Ahmed Mohamed
1
Ergin, K. Nazlı
1
Georgiou, Andreas C.
1
Gogan, Janis L.
1
Gotzamani, Katerina D.
1
Honnutagi, Abdul Razak
1
Imer, H. Pınar
1
Jochem, Roland
1
Karout, Racha
1
Librelato, Tatiane Pereira
1
Liu, Fei
1
Manohar, Sridhar
1
Menezes, Liziane Silva
1
Palmquist, Brian
1
Paltayian, George
1
Pasch, Florian
1
Pereira, Giancarlo Medeiros
1
Roopa, T. N.
1
Rybski, Christoffer
1
Saleh, Bassem Salah
1
Sellitto, Miguel Afonso
1
Shukla, Sadhna
1
Sonar, Rajendra
1
Upadhyaya, Gururaj
1
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Business process management journal
International journal of business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
45
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
International journal of services and operations management : IJSOM
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
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ECONIS (ZBW)
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1
A study on performance of telecom service market : case of Karnataka, India
Shukla, Sadhna
;
Roopa, T. N.
- In:
International journal of business excellence
15
(
2018
)
1
,
pp. 66-94
Persistent link: https://www.econbiz.de/10011954187
Saved in:
2
Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system
Manohar, Sridhar
- In:
International journal of business excellence
16
(
2018
)
2
,
pp. 127-148
Persistent link: https://www.econbiz.de/10011966946
Saved in:
3
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
4
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
Saved in:
5
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
6
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
7
The mutual influence among quality awards and quality initiatives : preliminary investigation among Indian quality award winners
Upadhyaya, Gururaj
;
Bhat, K. Subrahmanya
- In:
International journal of business excellence
9
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011626337
Saved in:
8
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
9
Empirical study on quality management for product-service systems in industrial environment
Pasch, Florian
;
Rybski, Christoffer
;
Jochem, Roland
- In:
Business process management journal
22
(
2016
)
5
,
pp. 969-978
Persistent link: https://www.econbiz.de/10011609798
Saved in:
10
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Menezes, Liziane Silva
;
Sellitto, Miguel Afonso
; …
- In:
Business process management journal
22
(
2016
)
3
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011578058
Saved in:
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