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isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Service business"
~isPartOf:"The international journal of bank marketing : IJBM"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
269
Service quality
269
Customer satisfaction
144
Kundenzufriedenheit
144
Beziehungsmarketing
85
Relationship marketing
85
Quality management
78
Qualitätsmanagement
78
Consumer behaviour
75
Konsumentenverhalten
75
Bank
33
service quality
31
Hospital
25
Krankenhaus
25
Product quality
21
Produktqualität
21
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
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Gesundheitswesen
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Health care system
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Service industry
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Health care
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Bankgeschäft
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Customer service
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India
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Indien
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Kundenservice
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Personal banking
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Privatkundengeschäft
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Satisfaction
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Electronic Banking
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Electronic banking
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Measurement
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Messung
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customer satisfaction
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AHP approach
13
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4
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269
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Shahin, Arash
10
Le Nguyen Hau
6
Lee, Donhee
5
Pham Ngoc Thuy
5
Adil, Mohd
3
Al-Hawary, Sulieman Ibraheem Shelash
3
Ha Thu Nguyen
3
Jeng, Don Jyh-Fu
3
Shirouyehzad, Hadi
3
Sweis, Rateb J.
3
Aghdaie, Fathollah Amiri
2
Anh Thi Tu Le
2
Arabzad, S. Mohammad
2
Boon-Cheong Chew
2
Brun, Isabelle
2
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Choudhury, Koushiki
2
Herrera, Roberto
2
Hong, Kwan Soo
2
Janatyan, Nasibeh
2
Jun, Minjoon
2
Kallurkar, S. P.
2
Kaura, Vinita
2
Khan, M. S.
2
Kim, Kwang-jae
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Kim, Min-su
2
Kwarteng, Albert Justice
2
Ladeira, Wagner Junior
2
Lay Hong Tan
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Lee, Sang M.
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Mahapatra, Siba Sankar
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Mainardes, Emerson Wagner
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Melero-Polo, Iguácel
2
Mohanty, R. P.
2
Nasir, Mohd
2
Prakash, Anand
2
Rajaobelina, Lova
2
Sampaio, Cláudio Hoffmann
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Santini, Fernando de Oliveira
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International journal of productivity and quality management : IJPQM
Service business
The international journal of bank marketing : IJBM
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
109
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
269
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
5
Predicting delays in service operations
Schéele, Fabian von
;
Haftor, Darek M.
;
Pashkevich, Natallia
- In:
Service business
16
(
2022
)
2
,
pp. 211-226
Persistent link: https://www.econbiz.de/10013273610
Saved in:
6
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
7
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
8
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
9
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
10
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
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