//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of marketing management : MM"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Service business"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beziehungsmanagement"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
322
Relationship marketing
322
Consumer behaviour
126
Konsumentenverhalten
126
Customer satisfaction
77
Kundenzufriedenheit
77
Dienstleistungsqualität
66
Service quality
66
Brand management
39
Markenführung
39
Brand image
38
Markenimage
38
Theorie
38
Theory
38
Customer integration
31
Kundenintegration
31
Marketing management
31
Marketingmanagement
31
Lieferantenmanagement
25
Supplier relationship management
25
Mathematical programming
23
Mathematische Optimierung
23
Emotion
22
Social Web
22
Social web
22
Beschwerdemanagement
21
Complaint management
21
Confidence
21
Customer value
21
Kundenwert
21
Vertrauen
21
Einzelhandel
20
Retail trade
20
Brand
18
Markenartikel
18
Customer service
17
Kundenservice
17
Internet marketing
16
Online-Marketing
16
Betriebliche Wertschöpfung
15
more ...
less ...
Online availability
All
Undetermined
169
Free
4
Type of publication
All
Article
320
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
322
Case study
3
Collection of articles of several authors
3
Conference paper
3
Fallstudie
3
Konferenzbeitrag
3
Sammelwerk
3
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
322
Author
All
Le Nguyen Hau
5
Dagger, Tracey S.
4
Buttle, Francis A.
3
Conduit, Jodie
3
He, Hongwei
3
Hollebeek, Linda D.
3
Lee, Donhee
3
Pham Ngoc Thuy
3
Andrews, Lynda
2
Ang, Lawrence
2
Baesens, Bart
2
Balaji, M. S.
2
Ballings, Michel
2
Bruhn, Manfred
2
Chen, Junsong
2
Choi, Tsan-Ming
2
Christodoulides, George
2
Coelho, Filipe
2
Coussement, Kristof
2
Dant, Rajiv P.
2
De Chernatony, Leslie
2
Dessart, Laurence
2
Dou, Wenyu
2
Ekinci, Yeliz
2
Fan, Zhi-ping
2
Grönroos, Christian
2
Guenzi, Paolo
2
Harris, Lloyd C.
2
Hart, Cathy
2
Henseler, Jörg
2
Hewer, Paul
2
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Joo, Jaehun
2
Kim, Taegoo
2
Lee, Gyehee
2
Lee, Sang M.
2
Maklan, Stan
2
Malthouse, Edward C.
2
Marín, Alfredo
2
more ...
less ...
Published in...
All
Journal of marketing management : MM
European journal of marketing : EJM
European journal of operational research : EJOR
Service business
Journal of business research : JBR
621
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
191
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
68
International journal of retail & distribution management
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
International journal of internet marketing and advertising : IJIMA
65
more ...
less ...
Source
All
ECONIS (ZBW)
322
Showing
1
-
10
of
322
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
2
Towards becoming a service-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui
;
Huang, Chao-Chin
;
Tu, Pei-Yun
- In:
Service business
17
(
2023
)
2
,
pp. 607-632
Persistent link: https://www.econbiz.de/10014333845
Saved in:
3
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
4
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
5
The effect of subscription relational bond on customer engagement and stickiness in podcast : the moderating role of social connectedness
Chen, Yu Hsin
;
Keng, Ching-Jui
- In:
Service business
17
(
2023
)
3
,
pp. 723-745
Persistent link: https://www.econbiz.de/10014333856
Saved in:
6
O2O switching determinants and successful drivers in omnichannel retailing services
Wu, Pei-Ju
- In:
Service business
17
(
2023
)
3
,
pp. 771-788
Persistent link: https://www.econbiz.de/10014333861
Saved in:
7
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
Saved in:
8
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
9
A general purpose exact solution method for mixed integer concave minimization problems
Sinha, Ankur
;
Das, Arka
;
Anand, Guneshwar
;
Jayaswal, Sachin
- In:
European journal of operational research : EJOR
309
(
2023
)
3
,
pp. 977-992
Persistent link: https://www.econbiz.de/10014434991
Saved in:
10
Benders-type branch-and-cut algorithms for capacitated facility location with single-sourcing
Weininger, Dieter
;
Wolsey, Laurence A.
- In:
European journal of operational research : EJOR
310
(
2023
)
1
,
pp. 84-99
Persistent link: https://www.econbiz.de/10014339631
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->