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isPartOf:"Journal of retailing and consumer services"
~subject:"Emotion"
~subject:"Markenartikel"
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Search: subject_exact:"Customer experience management"
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Emotion
Markenartikel
Beziehungsmarketing
582
Relationship marketing
582
Consumer behaviour
459
Konsumentenverhalten
459
Customer satisfaction
256
Kundenzufriedenheit
256
Dienstleistungsqualität
180
Service quality
180
Einzelhandel
176
Retail trade
176
Brand management
103
Markenführung
103
Online retailing
88
Online-Handel
88
Brand image
68
Markenimage
68
Social Web
64
Social web
64
Brand
58
Confidence
58
Vertrauen
58
Customer integration
57
Kundenintegration
57
Internet marketing
53
Online-Marketing
53
Customer experience
47
E-commerce
46
Electronic Commerce
46
Viral marketing
45
Virales Marketing
45
Customer loyalty
41
Customer service
36
Satisfaction
36
Kundenservice
35
Loyalty
35
Trust
33
Customer engagement
32
Brand loyalty
31
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95
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Prentice, Catherine
3
Borges, Adilson
2
Chebat, Jean-Charles
2
Dawes, John
2
Klaus, Philipp
2
Kumar, Jitender
2
Kumar, Vikas
2
Loureiro, Sandra Maria Correia
2
Ngo, Liem Viet
2
Park, Jungkun
2
Rubio Benito, Natalia
2
Trinh, Giang
2
Ahmad, Anees
1
Al Khateeb, Amr
1
Alamanos, Eleftherios
1
Alnawas, Ibrahim
1
Anh Thi Van Nguyen
1
Appiah, Dominic
1
Arizal N
1
Arpasri Sothonvit
1
Assarzadegan, Parisa
1
Athanasopoulou, Pinelopi
1
Augusto, Mário Gomes
1
Aurier, Philippe
1
Aznuriyandi
1
Babin, Barry J.
1
Barari, Mojtaba
1
Beatty, Sharon E.
1
Bento, Marisa
1
Bilgihan, Anil
1
Bin, Liu
1
Boles, James S.
1
Bruwer, Johan
1
Burt, Steven
1
Buunk, Bram
1
Byun, Kyung-Ah
1
Bügel, Marnix S.
1
Büyükdağ, Naci
1
Cachero-Martínez, Silvia
1
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1
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Journal of retailing and consumer services
Journal of business research : JBR
102
The journal of product & brand management
73
The journal of brand management : an international journal
63
International journal of hospitality management
48
Psychology & marketing
25
Asia Pacific journal of marketing and logistics
20
Marketing intelligence & planning
20
International journal of contemporary hospitality management
19
The journal of services marketing
19
European journal of marketing : EJM
18
Journal of hospitality marketing & management
17
Cogent business & management
16
Journal of promotion management : innovations in planning and applied research
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
Journal of strategic marketing
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Journal of service management
12
Tourism management : research, policies, practice
12
European journal of marketing
11
International journal of internet marketing and advertising : IJIMA
11
International journal of market research
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Journal of travel and tourism marketing
11
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
10
International journal of retail and distribution management
10
Journal of business ethics : JOBE
10
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
10
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
10
Journal of service theory and practice : JSTP
10
The journal of business & industrial marketing
10
Global business review
9
Journal of fashion marketing and management
9
Journal of marketing management : MM
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Service business
9
SpringerLink / Bücher
9
The journal of consumer marketing
9
The service industries journal
9
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ECONIS (ZBW)
95
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1
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
2
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
3
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
4
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
5
Do supermarkets' emails have any value for their customers? : the effect of emails' content and interestingness on customers' attitude and engagement
Rodriguez, Virginie
;
Sangle-Ferriere, Marion
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014371703
Saved in:
6
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
7
The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
Saved in:
8
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
9
Building value co-creation with social media marketing, brand trust, and brand loyalty
Sohaib, Muhammad
;
Han, Heesup
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364678
Saved in:
10
Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon
;
Hur, Won-Moo
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
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