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language:"eng"
~isPartOf:"Journal of travel and tourism marketing"
~source:"econis"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Kundenorientierung"
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Dienstleistungsqualität
Beziehungsmarketing
115
Relationship marketing
115
Consumer behaviour
66
Konsumentenverhalten
66
Customer satisfaction
58
Kundenzufriedenheit
58
Service quality
43
Holiday behaviour
38
Urlaubsverhalten
38
Tourism marketing
27
Tourismusmarketing
27
Brand image
25
Markenimage
25
Brand management
17
Hotel industry
17
Hotellerie
17
Markenführung
17
Tourism industry
17
Tourismuswirtschaft
17
Destination management
16
Destinationsmanagement
16
loyalty
16
Tourism
15
Tourismus
15
Airline
14
Fluggesellschaft
14
satisfaction
13
Confidence
10
Vertrauen
10
Gastronomie
9
Restaurant industry
9
Emotion
8
Tourism destination
8
Tourismusregion
8
USA
8
United States
8
Viral marketing
8
Virales Marketing
8
trust
8
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43
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1
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English
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Han, Heesup
9
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Ahn, Jiseon
2
Chua, Bee-Lia
2
Lee, Sanghyeop
2
Moon, Hyoungeun
2
Tsai, Henry
2
Yu, Jongsik
2
Back, Ki-Joon
1
Barišić, Petra
1
Bauernfeind, Ulrike
1
Bendle, Lawrence J.
1
Berezan, Orie
1
Chan, Ambrose Pak Ho
1
Chang, Kuo-Chien
1
Cheng, Yi-Sung
1
Chon, Kaye
1
Correia Loureiro, Sandra María
1
Dickinger, Astrid
1
Fakharyan, Meysam
1
Fialho, Ana Filipa
1
Fong, Lawrence Hoc Nang
1
Guan, Dawei
1
Gursoy, Dogan
1
Gök, Osman
1
Hanks, Lydia
1
Hao, Fei
1
Hong, EunPyo
1
Hsu, Cathy H. C.
1
Hsu, Maxwell K.
1
Huang, Minxue
1
Hwang, Jinsoo
1
Hyun, Hyowon
1
Hyun, Martin Yongho
1
Im, Holly Hyunjung
1
Ishak Ismail
1
Jeon, Sang Mi
1
Joo, Kyu-Hyeon
1
Jung, Heekyoung
1
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Journal of travel and tourism marketing
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
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1
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
2
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
3
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
Saved in:
4
The antecedents and consequences of brand authenticity in the restaurant industry : robot service employees versus human service employees
Hwang, Jinsoo
;
Kim, Heather Markham
;
Joo, Kyu-Hyeon
; …
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 256-270
Persistent link: https://www.econbiz.de/10013352878
Saved in:
5
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
6
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
7
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
8
The influence of perceived risks on yacht voyagers' service appraisals : evaluating customer-to-customer interaction as a risk dimension
Paker, Neslihan
;
Gök, Osman
- In:
Journal of travel and tourism marketing
38
(
2021
)
6
,
pp. 582-596
Persistent link: https://www.econbiz.de/10012623380
Saved in:
9
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
10
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
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