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person:"Günter, Bernd"
~person:"Mattila, Anna S."
~person:"Svensson, Göran"
~person:"Wieseke, Jan"
~type:"article"
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Beziehungsmarketing
103
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103
Customer satisfaction
52
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Consumer behaviour
40
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Günter, Bernd
Mattila, Anna S.
Svensson, Göran
Wieseke, Jan
Bruhn, Manfred
70
Homburg, Christian
58
Kumar, V.
57
Han, Heesup
53
Hollebeek, Linda D.
45
Verhoef, Peter C.
39
Herrmann, Andreas
38
Gil Saura, Irene
37
Huber, Frank
34
Palmatier, Robert W.
33
Smith, Alan D.
32
Prentice, Catherine
31
Krafft, Manfred
28
Loureiro, Sandra Maria Correia
28
Thaichon, Park
28
Evanschitzky, Heiner
27
Stauss, Bernd
27
Quach, Sara
26
Walsh, Gianfranco
26
Georgi, Dominik
25
Grewal, Dhruv
25
Agnihotri, Raj
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Hyun, Sunghyup Sean
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Wilde, Klaus D.
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23
Ruyter, Ko de
23
Vrontis, Demetris
23
Eggert, Andreas
22
Gustafsson, Anders
22
Matzler, Kurt
22
Rather, Raouf Ahmad
22
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International journal of hospitality management
9
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6
The journal of services marketing
6
Journal of marketing
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The journal of business & industrial marketing
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Journal of business research : JBR
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Cornell hospitality quarterly : CQ
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International journal of business excellence : IJBEX
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Marketing intelligence & planning
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Services marketing quarterly
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African journal of economic and management studies : AJEMS
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Energiewirtschaftliche Tagesfragen : et ; Zeitschrift für Energiewirtschaft, Recht, Technik und Umwelt
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Erfolgsfaktor Mitarbeiter : wirksames Personalmanagement für Kulturbetriebe
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European Business Review
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Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
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Handbook of hospitality marketing management
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of business governance and ethics : IJBGE
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International journal of contemporary hospitality management
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International journal of electronic customer relationship management : IJECRM
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International journal of internet marketing and advertising : IJIMA
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International journal of logistics economics and globalisation
1
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
Journal of business economics : JBE
1
Journal of contemporary marketing science
1
Journal of personal selling & sales management : JPSSM
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of service management
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ECONIS (ZBW)
103
RePEc
1
Other ZBW resources
1
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1
Instant karma : how the karmic-investment mindset affects customer engagement with corporate charitable giving requests
Xue, Xunyue
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 770-782
Persistent link: https://www.econbiz.de/10014633713
Saved in:
2
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
3
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
4
The antecedents and outcomes of micro-enterprise business banking customers' relationship satisfaction
Van der Merwe, Michelle Caroline
;
Mostert, Pierre
; …
- In:
Journal of business-to-business marketing
31
(
2024
)
1
,
pp. 27-42
Persistent link: https://www.econbiz.de/10014514694
Saved in:
5
Framing antecedents of salesperson performance in B2B : model and findings
Høgevold, Nils M.
;
Rodríguez, Rocío
;
Otero-Neira, Carmen
- In:
International journal of procurement management
19
(
2024
)
3
,
pp. 413-443
Persistent link: https://www.econbiz.de/10015064891
Saved in:
6
The sequential logic of quality constructs in sales business relationships : model and findings
Ferro-Soto, Carlos
;
Padín, Carmen
;
Svensson, Göran
; …
- In:
International journal of procurement management
19
(
2024
)
4
,
pp. 473-498
Persistent link: https://www.econbiz.de/10015064916
Saved in:
7
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
8
The role of trust and commitment as mediators between economic and non-economic satisfaction in sales manager B2B relationships
Ferro-Soto, Carlos
;
Padin, Carmen
;
Svensson, Göran
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
1
,
pp. 235-251
Persistent link: https://www.econbiz.de/10013539060
Saved in:
9
Does crowdsourcing necessarily lead to brand engagement? : the role of crowdsourcing cues and relationship norms on customer-brand relationships
Herter, Márcia Maurer
;
Shuqair, Saleh
;
Pinto, Diego Costa
- In:
The journal of product & brand management
32
(
2023
)
7
,
pp. 988-1004
Persistent link: https://www.econbiz.de/10014334390
Saved in:
10
A nomological framework of antecedents and postcedents to satisfaction in purchase and sales business relationships
Guan, Jyh-Liang
;
Lee, Tzong-ru
;
Mostert, Pierre
; …
- In:
Journal of contemporary marketing science
6
(
2023
)
1
,
pp. 46-63
Persistent link: https://www.econbiz.de/10014301512
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