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subject:"Quality management"
~isPartOf:"Benchmarking : an international journal ; BIJ"
~isPartOf:"Benchmarking : an international journal"
~subject:"Relationship marketing"
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Search: subject_exact:"Käuferzufriedenheit"
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Quality management
Relationship marketing
Customer satisfaction
31
Kundenzufriedenheit
31
Dienstleistungsqualität
23
Service quality
23
Beziehungsmarketing
11
Consumer behaviour
10
Konsumentenverhalten
10
Qualitätsmanagement
9
Benchmarking
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Indien
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Ukko, Juhani
2
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1
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1
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1
Di, Yun
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Dorion, Eric
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Benchmarking : an international journal ; BIJ
Benchmarking : an international journal
Journal of retailing and consumer services
259
International journal of hospitality management
143
Journal of business research : JBR
139
The journal of services marketing
113
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
96
Journal of hospitality marketing & management
70
The service industries journal
68
International journal of contemporary hospitality management
62
Journal of travel and tourism marketing
59
The TQM journal : the international review of organizational improvement
56
International journal of productivity and quality management : IJPQM
54
Tourism management : research, policies, practice
54
Cogent business & management
49
Journal of service research : JSR
45
Service business
45
Services marketing quarterly
44
Journal of service management
41
Total quality management & business excellence
41
Asia Pacific journal of marketing and logistics
40
Journal of strategic marketing
40
Industrial marketing management : the international journal for industrial and high-tech firms
37
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
International journal of electronic customer relationship management : IJECRM
31
International journal of quality & reliability management
31
Psychology & marketing
31
International journal of quality and service sciences
29
International journal of services and operations management
29
Journal of air transport management
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
International journal of services, economics and management
24
Managing service quality : MSQ ; an international journal
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of marketing
23
International journal of business information systems : IJBIS
22
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
3
Customer experiences in the era of artificial intelligence (AI) in context to FinTech : a fuzzy AHP approach
Arora, Anchal
;
Gupta, Sanjay
;
Devi, Chandrika
;
Walia, Nidhi
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4342-4369
Persistent link: https://www.econbiz.de/10014502538
Saved in:
4
Effect of innovation practices of banks on customer loyalty : an SEM-ANN approach
Tiwari, Pankaj
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4536-4568
Persistent link: https://www.econbiz.de/10014502549
Saved in:
5
Examining the influence of customer-brand relationship constructs and bandwagon effect on brand loyalty
Anantharaman, Rajesh
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Benchmarking : an international journal
30
(
2023
)
2
,
pp. 361-381
Persistent link: https://www.econbiz.de/10014231853
Saved in:
6
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
7
Electronic customer relationship management (E-CRM), customer experience and customer satisfaction : evidence from the banking industry
Surya, Pushpender Kumar
;
Mokha, Anupreet Kaur
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 551-572
Persistent link: https://www.econbiz.de/10013040883
Saved in:
8
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
9
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
10
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
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