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subject:"Service industry"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
~type_genre:"Book section"
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Search: subject_exact:"Dienstleistungsberufe"
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Service industry
Kundenzufriedenheit
Dienstleistungsberufe
197
Service workers
197
Dienstleistungssektor
47
Beziehungsmarketing
37
Relationship marketing
37
Dienstleistungsqualität
35
Service quality
35
Customer service
33
Kundenservice
33
Arbeitszufriedenheit
31
Job satisfaction
31
Emotion
30
USA
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United States
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Deutschland
28
Germany
28
Arbeitsverhalten
25
Work behaviour
25
Customer satisfaction
23
Consumer behaviour
19
Konsumentenverhalten
19
Tourism employees
18
Tourismusberufe
18
Employee retention
14
Mitarbeiterbindung
14
Occupational qualification
12
Qualifikation
12
Stress
12
Work stress
12
Arbeitskräfte
11
China
11
Großbritannien
11
United Kingdom
11
Workforce
11
Dienstleistung
10
Frontline service employees
10
Personality psychology
10
Persönlichkeitspsychologie
10
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Article in journal
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16
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Sammelwerk
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Arbeitspapier
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2
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Salverda, Wiemer
3
Söderlund, Magnus
3
Groth, Markus
2
Korczynski, Marek
2
Schettkat, Ronald
2
Subramony, Mahesh
2
Wagner, Alexandra
2
Aquino, Karl
1
Arli, Denni
1
Baethge, Martin
1
Baker, Andrew M.
1
Barnes, Donald C.
1
Baukrowitz, Andrea
1
Baumol, William J.
1
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1
Becker-Özcamlica, Hürrem
1
Bell, Simon J.
1
Beyers, William B.
1
Bhatnagar, Kushagra
1
Bieberbach, Florian
1
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1
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1
Bornewasser, Manfred
1
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1
Brady, Michael K.
1
Bučiūnienė, Ilona
1
Büttgen, Marion
1
Carnevale, Anthony Patrick
1
Cheng Wei Hin
1
Chou, Cindy Yunhsin
1
Danaher, Peter J.
1
Danaher, Tracey S.
1
Dass, Mayukh
1
Delcourt, Cécile
1
Disse, Isabel Kittyma
1
Donthu, Naveen
1
Dostal, Werner
1
Dwertmann, David J. G.
1
Eilert, Meike
1
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The journal of services marketing
8
Services and employment : explaining the US-European gap
5
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
4
Journal of retailing and consumer services
3
Journal of service management
3
Journal of service research : JSR
3
Psychology & marketing
3
Academy of Management journal : AMJ
2
Australasian marketing journal
2
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
2
Journal of service research
2
Australian journal of management
1
Die große Hoffnung für das 21. Jahrhundert? : Perspektiven und Strategien für die Entwicklung der Dienstleistungsbeschäftigung
1
Dienstleistungen im Gesundheitssektor : Produktivität, Arbeit und Management
1
Economie et statistique
1
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
1
Interaktionen im Dienstleistungsbereich
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal for global business advancement : JGBA
1
Journal of business research : JBR
1
Journal of personnel psychology
1
Journal of service theory and practice : JSTP
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management decision : MD
1
Marketing theory
1
Mitteilungen aus der Arbeitsmarkt- und Berufsforschung
1
Reassessing the employment relationship
1
Service business
1
Service industries and regions : growth, location and regional effects
1
The emotional organization : passions and power
1
Travail et emploi
1
Unconventional wisdom : alternative perspectives on the new economy ; a Century Foundation book
1
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
1
Work, employment & society : a journal of the British Sociological Association
1
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ECONIS (ZBW)
60
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1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
3
Receiving service from a person with a disability : stereotypes, perceptions of corporate social responsibility, and the opportunity for increased corporate reputation
Dwertmann, David J. G.
;
Goštautaitė, Bernadeta
; …
- In:
Academy of Management journal : AMJ
66
(
2023
)
1
,
pp. 133-163
Persistent link: https://www.econbiz.de/10014245588
Saved in:
4
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
5
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
6
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
7
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
8
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
9
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
10
Enacting service work in a changing world : time for a dialogue
Subramony, Mahesh
;
Groth, Markus
- In:
Journal of service research
24
(
2021
)
2
,
pp. 226-229
Persistent link: https://www.econbiz.de/10012522527
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