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subject:"Service quality"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Journal of business research : JBR"
~subject:"Beziehungsmarketing"
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Service quality
Beziehungsmarketing
Emotion
247
Consumer behaviour
158
Konsumentenverhalten
158
Relationship marketing
43
Cognition
33
Kognition
33
Customer satisfaction
32
Kundenzufriedenheit
32
Emotions
31
Brand management
29
Markenführung
29
Advertising effects
28
Werbewirkung
28
Dienstleistungsqualität
23
Brand image
22
Markenimage
22
Personality psychology
16
Persönlichkeitspsychologie
16
Social Web
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Social web
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Advertising
13
Arbeitsverhalten
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Beschwerdemanagement
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Complaint management
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Experiment
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Online retailing
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Online-Handel
13
Satisfaction
13
Work behaviour
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Empathy
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Stress
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Viral marketing
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Virales Marketing
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Werbung
12
Work stress
12
Emotional exhaustion
11
Arbeitszufriedenheit
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Brand
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57
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Chebat, Jean-Charles
3
Folse, Judith Anne Garretson
3
Barnes, Donald C.
2
Bock, Dora E.
2
Elayan, Suzanne
2
Mangus, Stephanie M.
2
Sykora, Martin
2
Abney, Alexandra K.
1
Ahmad, Fayez
1
Akrout, Houcine
1
Albert, Noe͏̈l
1
Ali, Md. Julfikar
1
An, Jake
1
Arslanagic-Kalajdzic, Maja
1
Babin, Barry J.
1
Badawi, Badawi
1
Baker, Thomas L.
1
Beeler-Connelly, Lisa L.
1
Biraglia, Alessandro
1
Botha, Elsamari
1
Brough, Aaron R.
1
Calabuig Moreno, Ferran
1
Cambra-Fierro, Jesus
1
Canh Chi Hoang
1
Castro, Vítor
1
Centeno, Edgar
1
Chaker, Nawar N.
1
Chang, En-chung
1
Chen, Hung-bin
1
Chen, Pei-Chi
1
Chi, Nai-Wen
1
Chiew, Tung Moi
1
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1
Chou, Ting-jui
1
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1
Crespo Hervás, Josep
1
Cristofaro, Matteo
1
Danaher, Tracey S.
1
Delpechitre, Duleeep
1
Díaz-Martín, Ana M.
1
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Journal of Asian finance, economics and business : JAFEB
Journal of business research : JBR
International journal of hospitality management
74
Journal of retailing and consumer services
52
The journal of services marketing
27
International journal of contemporary hospitality management
20
Journal of hospitality marketing & management
18
The journal of brand management : an international journal
16
The service industries journal
16
Journal of travel and tourism marketing
15
The journal of product & brand management
14
Journal of service research : JSR
13
Psychology & marketing
13
Service business
12
Tourism management : research, policies, practice
12
European journal of marketing : EJM
11
Journal of service theory and practice : JSTP
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service management
10
Tourism management perspectives : TMP
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
International journal of quality and service sciences
9
Journal of marketing management : MM
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
The journal of business & industrial marketing
8
Asia Pacific journal of marketing and logistics
7
Cogent business & management
7
Journal of business ethics : JOBE
7
Journal of customer behaviour
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Journal of service research
7
Journal of the Academy of Marketing Science
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Administrative Sciences : open access journal
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Managing service quality : MSQ ; an international journal
6
Marketing letters : a journal of research in marketing
6
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ECONIS (ZBW)
57
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1
Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
Saved in:
2
The impact of service quality on customer satisfaction : the role of price
Sri Lestari Prasilowati
;
Suyanto, Suyanto
;
Safitri, Julia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 451-455
Persistent link: https://www.econbiz.de/10012692360
Saved in:
3
An empirical examination of human brand authenticity as a driver of brand love
Osorio, Maria Lucila
;
Centeno, Edgar
;
Cambra-Fierro, Jesus
- In:
Journal of business research : JBR
165
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014332150
Saved in:
4
Measuring brand hate in a cross-cultural context : Emic and Etic scale development and validation
Akrout, Houcine
;
Mrad, Mona
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013468640
Saved in:
5
The effect of image richness on customer engagement : evidence from Sina Weibo
Zhao, Lu
;
Zhang, Mingli
;
Ming, Yaxin
;
Niu, Tao
;
Wang, Yu
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013468679
Saved in:
6
Service failures in times of crisis : an analysis of eWOM emotionality
Gerrath, Maximilian H. E. E.
;
Mafael, Alexander
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013468762
Saved in:
7
Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran
;
Tung Tran Anh
;
Thi Ngan Pham
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
Saved in:
8
Investigating the effect of service quality on bank customers' satisfaction in Bangladesh
Rahaman, Md. Atikur
;
Ali, Md. Julfikar
;
Kejing, Zhang
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 823-829
Persistent link: https://www.econbiz.de/10012671489
Saved in:
9
Negative emotions and coping behaviors of passenger in the airline industry, Vietnam
Canh Chi Hoang
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 865-874
Persistent link: https://www.econbiz.de/10012671495
Saved in:
10
The effect of emotional positivity of brand-generated social media messages on consumer attention and information sharing
Oliveira, João S.
;
Ifie, Kemefasu
;
Sykora, Martin
; …
- In:
Journal of business research : JBR
140
(
2022
),
pp. 49-61
Persistent link: https://www.econbiz.de/10013040651
Saved in:
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