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subject:"Service quality"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Beziehungsmarketing"
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Service quality
Beziehungsmarketing
Emotion
68
Consumer behaviour
40
Konsumentenverhalten
40
Customer satisfaction
26
Kundenzufriedenheit
26
Holiday behaviour
22
Urlaubsverhalten
22
Dienstleistungsqualität
15
Tourism
15
Tourismus
15
Tourism marketing
11
Tourismusmarketing
11
Cognition
10
Kognition
10
Relationship marketing
10
Tourism industry
10
Tourismuswirtschaft
10
emotions
8
China
7
Destination management
7
Destinationsmanagement
7
Hotel industry
7
Hotellerie
7
Perception
6
Wahrnehmung
6
satisfaction
6
Arbeitszufriedenheit
5
Brand management
5
Confidence
5
Job satisfaction
5
Markenführung
5
Satisfaction
5
Vertrauen
5
Advertising effects
4
Big event
4
Brand image
4
Gerechtigkeit
4
Großveranstaltung
4
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Undetermined
10
Free
5
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Article
21
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Article in journal
21
Aufsatz in Zeitschrift
21
Language
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English
21
Author
All
Han, Heesup
5
Su, LuJun
3
Chua, Bee-Lia
2
Hsu, Maxwell K.
2
Ahn, Jiseon
1
Al-Ansi, Amr
1
Aleshinloye, Kayode D.
1
Ali, Md. Julfikar
1
Back, Ki-Joon
1
Badawi, Badawi
1
Canh Chi Hoang
1
Chen, Chun-Chu
1
Chen, Xiaohong
1
Denley, Tara J.
1
Gao, Mingjie Jessie
1
Hartati, Wiwi
1
Huang, Yu-Chih
1
Hyun, Sunghyup Sean
1
Iranmanesh, Mohammad
1
Jani, Dev
1
Jeaheng, Yoksamon
1
Joo, Dongoh
1
Kejing, Zhang
1
Kim, Insin
1
Kim, Jinkyung Jenny
1
Koo, Bonhak
1
Lam, Iok Keng Veronica
1
Lee, Jenny
1
Lee, Sanghyeop
1
Lo, Ada S.
1
Luu Thanh Tan Nguyen
1
Mamoon, Zahidur Rahman
1
Marshall, Kimball P.
1
Moon, Hyoungeun
1
Muslichah, Istyakara
1
Nikbin, Davoud
1
Pham Ngoc Tram Anh
1
Quang Hung Le
1
Rahaman, Md. Atikur
1
Rohaizat Baharun
1
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Published in...
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Journal of Asian finance, economics and business : JAFEB
Journal of travel and tourism marketing
International journal of hospitality management
74
Journal of retailing and consumer services
52
Journal of business research : JBR
51
The journal of services marketing
27
International journal of contemporary hospitality management
20
Journal of hospitality marketing & management
18
The journal of brand management : an international journal
16
The service industries journal
16
The journal of product & brand management
14
Journal of service research : JSR
13
Psychology & marketing
13
Service business
12
Tourism management : research, policies, practice
12
European journal of marketing : EJM
11
Journal of service theory and practice : JSTP
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service management
10
Tourism management perspectives : TMP
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
International journal of quality and service sciences
9
Journal of marketing management : MM
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
The journal of business & industrial marketing
8
Asia Pacific journal of marketing and logistics
7
Cogent business & management
7
Journal of business ethics : JOBE
7
Journal of customer behaviour
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Journal of service research
7
Journal of the Academy of Marketing Science
7
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Administrative Sciences : open access journal
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Managing service quality : MSQ ; an international journal
6
Marketing letters : a journal of research in marketing
6
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ECONIS (ZBW)
21
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1
Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
Saved in:
2
The impact of service quality on customer satisfaction : the role of price
Sri Lestari Prasilowati
;
Suyanto, Suyanto
;
Safitri, Julia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 451-455
Persistent link: https://www.econbiz.de/10012692360
Saved in:
3
Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran
;
Tung Tran Anh
;
Thi Ngan Pham
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
Saved in:
4
Investigating the effect of service quality on bank customers' satisfaction in Bangladesh
Rahaman, Md. Atikur
;
Ali, Md. Julfikar
;
Kejing, Zhang
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 823-829
Persistent link: https://www.econbiz.de/10012671489
Saved in:
5
Negative emotions and coping behaviors of passenger in the airline industry, Vietnam
Canh Chi Hoang
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 865-874
Persistent link: https://www.econbiz.de/10012671495
Saved in:
6
Hotel data privacy : strategies to reduce customers' emotional violations, privacy concerns, and switching intention
Yu, Jongsik
;
Moon, Hyoungeun
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of travel and tourism marketing
39
(
2022
)
2
,
pp. 215-227
Persistent link: https://www.econbiz.de/10013352876
Saved in:
7
Emotional solidarity and destination loyalty amid the COVID-19 pandemic : a comparison of two scales
Woosnam, Kyle Maurice
;
Joo, Dongoh
;
Aleshinloye, Kayode D.
- In:
Journal of travel and tourism marketing
38
(
2021
)
6
,
pp. 541-553
Persistent link: https://www.econbiz.de/10012623374
Saved in:
8
Quality, emotion, price, and social values in building passenger loyalty : impact of relationship quality (mediator) and in-flight physical environments (moderator)
Han, Heesup
;
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Koo, Bonhak
- In:
Journal of travel and tourism marketing
38
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10012497705
Saved in:
9
The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica
;
Wong, IpKin Anthony
- In:
Journal of travel and tourism marketing
37
(
2020
)
1
,
pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
Saved in:
10
Hotel of the future : exploring the attributes of a smart hotel adopting a mixed-methods approach
Kim, Jinkyung Jenny
;
Han, Heesup
- In:
Journal of travel and tourism marketing
37
(
2020
)
7
,
pp. 804-822
Persistent link: https://www.econbiz.de/10012415299
Saved in:
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