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type_genre:"Article in journal"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Gastronomie"
~subject:"Internet marketing"
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Search: subject_exact:"Empathy"
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Gastronomie
Internet marketing
Emotion
49
Consumer behaviour
28
Konsumentenverhalten
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Dienstleistungsqualität
19
Service quality
19
Hotel industry
16
Hotellerie
16
Customer satisfaction
13
Kundenzufriedenheit
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Article in journal
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Han, Su-Jin
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Baloglu, Seyhmus
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International journal of contemporary hospitality management
International journal of hospitality management
42
Journal of retailing and consumer services
14
Journal of business research : JBR
13
Journal of hospitality marketing & management
12
Asia Pacific journal of marketing and logistics
7
Psychology & marketing
6
Tourism management : research, policies, practice
6
Cogent business & management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of marketing communications
4
Journal of travel and tourism marketing
4
The journal of product & brand management
4
The service industries journal
4
Tourism management perspectives : TMP
4
Information systems research : ISR
3
Journal of hospitality and tourism insights
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of internet commerce
3
Journal of management information systems : JMIS
3
Journal of marketing management : JMM ; journal of the Academy of Marketing
3
Journal of marketing research
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Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Electronic commerce research
2
European journal of marketing
2
International journal of advertising : the quarterly review of marketing communications
2
International journal of advertising : the review of marketing communications
2
International journal of sport management and marketing : IJSMM
2
Journal of Islamic marketing
2
Journal of advertising research
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Journal of marketing
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Journal of marketing analytics : JMA
2
Journal of marketing research : JMR
2
Journal of marketing theory and practice : JMTP
2
Journal of philanthropy and marketing
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Journal of the Academy of Marketing Science
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Marketing intelligence & planning
2
Technological forecasting & social change : an international journal
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The journal of consumer marketing
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ECONIS (ZBW)
16
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1
How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Wu, Tung-Ju
;
Zhang, Ruoxi
;
Li, Jia-Min
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 136-154
Persistent link: https://www.econbiz.de/10014483405
Saved in:
2
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
3
Pride or empathy? : exploring effective CSR communication strategies on social media
He, Zeya
;
Liu, Qing
;
Ferns, Bo H.
;
Countryman, Cary C.
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2989-3007
Persistent link: https://www.econbiz.de/10013412841
Saved in:
4
Consumers' impulsive buying behavior of restaurant products in social commerce
Chung, Namho
;
Song, Hyo Geun
;
Lee, Hyunae
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 709-731
Persistent link: https://www.econbiz.de/10011687707
Saved in:
5
Roles of negative emotions in customers' perceived helpfulness of hotel reviews on a user-generated review website : a text mining approach
Lee, Minwoo
;
Jeong, Miyoung
;
Lee, Jongseo
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 762-783
Persistent link: https://www.econbiz.de/10011687726
Saved in:
6
The health conscious restaurant consumer : understanding the experiential and behavioral effects of health concern
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Lee, Sang Mook
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2103-2120
Persistent link: https://www.econbiz.de/10011783576
Saved in:
7
Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction
Han, Su-Jin
;
Kim, Woo Gon
;
Kang, Sora
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910
Saved in:
8
Person - environment fit and its effects on employees' emotions and self-rated/supervisor-rated performances : the case of employees in luxury hotel restaurants
Lee, Yong-Ki
;
Kim, Soon-Ho
;
Kim, Min-Seong
;
Kim, Ho-Seok
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1447-1467
Persistent link: https://www.econbiz.de/10011732152
Saved in:
9
Stressor effects of negative online reviews on anger and burnout in the restaurant industry
Weber, Karin
;
Bradley, Graham L.
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2847-2866
Persistent link: https://www.econbiz.de/10011799921
Saved in:
10
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
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