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~accessRights:"restricted"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Kundenzufriedenheit
Consumer behaviour
143
Konsumentenverhalten
143
Social Web
62
Social web
62
Internet marketing
43
Online-Marketing
43
Online retailing
41
Online-Handel
41
Beziehungsmarketing
24
Relationship marketing
24
Viral marketing
24
Virales Marketing
24
E-commerce
17
Electronic Commerce
17
Customer satisfaction
13
Dienstleistungsqualität
12
Emotion
12
Service quality
12
Experiment
11
Social network
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Soziales Netzwerk
11
Brand management
10
Confidence
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Markenführung
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Vertrauen
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Data protection
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Datenschutz
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Information behaviour
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Informationsverhalten
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Social media
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Advertising effects
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Personality psychology
8
Personalization
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Persönlichkeitspsychologie
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Social relations
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Soziale Beziehungen
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Aufsatz in Zeitschrift
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English
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Bartosiak, Marcin
1
Bhagwatwar, Akshay
1
Bonaretti, Dario
1
Chea, Sophea
1
Coursaris, Constantinos K.
1
Deng, Lingfei
1
Ghasemaghaei, Maryam
1
Guo, Xitong
1
Guo, Zixiu
1
Hassanein, Khaled
1
Ho, Shuk Ying
1
Hsieh, Sara H.
1
Ivaturi, Koteswara
1
Kesgin, Muhammet
1
Lai, Kee-hung
1
Lai, Yihong
1
Lau, Raymond Yiu Keung
1
Lee, Crystal T.
1
Li, Chunping
1
Li, Xinrui
1
Li, Yan
1
Liao, Chechen
1
Lin, Hong-Nan
1
Lui, Tsz-Wai
1
Luo, Bei
1
Luo, Margaret Meiling
1
Marchesani, Daniele
1
Mishra, Abhishek
1
Osch, Wietske van
1
Piccoli, Gabriele
1
Seo, Chanyoung
1
Shang, Huping
1
Sun, Fangfang
1
Taheri, Babak
1
Tseng, Timmy H.
1
Van Toorn, Christine
1
Vogel, Douglas R.
1
Wang, Liye
1
Xiao, Lin
1
Xu, DaPeng
1
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing and consumer services
267
International journal of hospitality management
143
Journal of business research : JBR
112
Journal of hospitality marketing & management
69
The journal of services marketing
67
Journal of travel and tourism marketing
65
International journal of contemporary hospitality management
52
Tourism management : research, policies, practice
42
Service business
39
Asia Pacific journal of marketing and logistics
38
The service industries journal
38
Services marketing quarterly
35
Tourism management perspectives : TMP
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of strategic marketing
30
Journal of service management
26
Journal of air transport management
24
Total quality management & business excellence
24
International journal of retail and distribution management
23
Journal of Islamic marketing
23
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
22
The international review of retail, distribution and consumer research
22
International journal of business excellence : IJBEX
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
International journal of quality and service sciences
20
Journal of internet commerce
20
Psychology & marketing
20
The TQM journal : the international review of organizational improvement
20
The international journal of bank marketing : IJBM
20
Journal of hospitality and tourism insights
19
International journal of electronic marketing and retailing : IJEMR
18
International journal of services, economics and management
18
Journal of vacation marketing
18
International journal of quality & reliability management
17
European journal of marketing
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of bank marketing
15
Journal of service research
15
Journal of the Academy of Marketing Science
15
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
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ECONIS (ZBW)
13
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1
The "holiday effect" in consumer satisfaction : evidence from review ratings
Deng, Lingfei
;
Ye, Qiang
;
Xu, DaPeng
;
Sun, Fangfang
- In:
Information & management : the internat. journal of …
60
(
2023
)
7
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014434743
Saved in:
2
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
3
Effect of linguistic disfluency on consumer satisfaction : evidence from an online knowledge payment platform
Zhang, Jin
;
Li, Xinrui
;
Zhang, Jilong
;
Wang, Liye
- In:
Information & management : the internat. journal of …
60
(
2023
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013534499
Saved in:
4
Psychological empowerment and user satisfaction : investigating the influences of online brand community participation
Hsieh, Sara H.
;
Lee, Crystal T.
;
Tseng, Timmy H.
- In:
Information & management : the internat. journal of …
59
(
2022
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013259488
Saved in:
5
Effects of emotional attachment on mobile health-monitoring service usage : an affect transfer perspective
Zhang, Xiaofei
;
Guo, Xitong
;
Ho, Shuk Ying
;
Lai, Kee-hung
; …
- In:
Information & management : the internat. journal of …
58
(
2021
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012494917
Saved in:
6
A cross-country analysis of the determinants of customer recommendation intentions for over-the-top (OTT) platforms
Yousaf, Anish
;
Mishra, Abhishek
;
Taheri, Babak
;
Kesgin, …
- In:
Information & management : the internat. journal of …
58
(
2021
)
8
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013192039
Saved in:
7
Mapping sentiments to themes of customer reactions on social media during a security hack : a justice theory perspective
Ivaturi, Koteswara
;
Bhagwatwar, Akshay
- In:
Information & management : the internat. journal of …
57
(
2020
)
4
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012300871
Saved in:
8
"What can I(S) do for you?" : how technology enables service providers to elicit customers' preferences and deliver personalized service
Bonaretti, Dario
;
Bartosiak, Marcin
;
Lui, Tsz-Wai
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
6
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012293431
Saved in:
9
Service quality, perceived value, and citizens' continuous-use intention regarding e-government : empirical evidence from China
Li, Yan
;
Shang, Huping
- In:
Information & management : the internat. journal of …
57
(
2020
)
3
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012249146
Saved in:
10
Factors influencing online shoppers' repurchase intentions : the roles of satisfaction and regret
Liao, Chechen
;
Lin, Hong-Nan
;
Luo, Margaret Meiling
; …
- In:
Information & management : the internat. journal of …
54
(
2017
)
5
,
pp. 651-668
Persistent link: https://www.econbiz.de/10011745452
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