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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service management"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Customer satisfaction
121
Kundenzufriedenheit
121
Dienstleistungsqualität
79
Service quality
79
Consumer behaviour
78
Konsumentenverhalten
78
Beziehungsmarketing
55
Relationship marketing
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Hotel industry
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Hotellerie
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Satisfaction
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Arbeitszufriedenheit
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Fong, Lawrence Hoc Nang
3
Jeong, Miyoung
3
Wu, Luorong
3
Alnawas, Ibrahim
2
Bloemer, Johanna M.
2
Han, Heesup
2
Hillebrand, Bas
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Oh, Haemoon
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International journal of contemporary hospitality management
Journal of service management
Journal of retailing and consumer services
321
International journal of hospitality management
238
Journal of business research : JBR
181
Journal of hospitality marketing & management
107
Journal of travel and tourism marketing
105
The journal of services marketing
98
Tourism management : research, policies, practice
97
Service business
81
Tourism management perspectives : TMP
73
The service industries journal
70
SpringerLink / Bücher
64
Total quality management & business excellence
63
Journal of air transport management
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Services marketing quarterly
53
Asia Pacific journal of marketing and logistics
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
52
Journal of strategic marketing
44
The TQM journal : the international review of organizational improvement
43
Journal of hospitality and tourism insights
42
International journal of quality & reliability management
37
Tourism analysis : an interdisciplinary tourism & hospitality journal
37
Journal of Islamic marketing
35
International journal of services and operations management : IJSOM
33
Journal of vacation marketing
33
Psychology & marketing
33
The international journal of bank marketing : IJBM
32
International journal of business excellence : IJBEX
31
International journal of quality and service sciences
31
Industrial marketing management : the international journal for industrial and high-tech firms
30
International journal of services, economics and management
30
International journal of productivity and quality management : IJPQM
28
Technological forecasting & social change : an international journal
28
International review on public and non-profit marketing
27
Journal of internet commerce
27
International journal of bank marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
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ECONIS (ZBW)
121
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1
Classifying travellers' requirements from online reviews : an improved Kano model
Zhao, Meng
;
Liu, Mengjiao
;
Xu, Chang
;
Zhang, Chenxi
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 91-112
Persistent link: https://www.econbiz.de/10014483116
Saved in:
2
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
3
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
4
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
5
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
6
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
7
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
8
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
9
The dynamics in asymmetric effects of multi-attributes on customer satisfaction : evidence from COVID-19
Kim, Jong Min
;
Liu, Jiahao
;
Park, Keeyeon Ki-cheon
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3497-3517
Persistent link: https://www.econbiz.de/10014334322
Saved in:
10
Effects of reputation on guest satisfaction : from the perspective of two-sided reviews on Airbnb
Ye, Qiang
;
Liang, Sai
;
Wei, Zaiyan
;
Law, Chun Hung Roberts
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3718-3736
Persistent link: https://www.econbiz.de/10014334345
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