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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Dienstleistungsmanagement
310
Service management
310
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93
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91
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91
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2
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1
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2
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Journal of service management
2
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Tourism management : research, policies, practice
2
Wirtschaftsförderung in Lehre und Praxis
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A Research Agenda for Service Marketing
1
A handbook of management theories and models for office environments and services
1
Business process management journal
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California management review
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Emerald insight
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European management journal
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Forum Dienstleistungsmanagement
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Harvard-Business-Manager : das Wissen der Besten
1
Human systems management : HSM
1
International journal of contemporary hospitality management
1
International journal of production economics
1
Journal of historical research in marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of strategy and management
1
Management decision
1
Management decision : MD
1
Operations management research : OMR ; advancing practice through theory
1
Public management review
1
Research
1
Research on emotion in organizations
1
Services marketing quarterly
1
Springer eBook Collection
1
Springer eBooks / Business and Economics
1
The Routledge handbook of service research insights and ideas
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1
The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
2
The evolution of B2B strategies in the rise of value co-creation and service management
Chowdhury, Naushaba
;
Balaraman, Pravin
;
Liu, Jonathan
- In:
Journal of strategy and management
16
(
2023
)
4
,
pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
Saved in:
3
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
4
Service management - focus on customer experience
Danivska, Vitalija
;
Klungseth, Nora Johanne
- In:
A handbook of management theories and models for office …
,
(pp. 205-219)
.
2022
Persistent link: https://www.econbiz.de/10012888057
Saved in:
5
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
6
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
7
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
8
Influence of informal institutions on commitment to customer service in Confucian Asia
Klein, Andreas
;
Horak, Sven
;
Ahlf, Henning
;
Nihalani, Katrin
- In:
Management decision
60
(
2022
)
9
,
pp. 2455-2481
Persistent link: https://www.econbiz.de/10013350498
Saved in:
9
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
10
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
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