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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Service business"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Customer value"
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Kundenzufriedenheit
Customer value
54
Kundenwert
54
Beziehungsmarketing
25
Relationship marketing
25
Betriebliche Wertschöpfung
21
Value creation
21
Dienstleistungsqualität
18
Service quality
18
Consumer behaviour
17
Konsumentenverhalten
17
Customer satisfaction
13
Customer integration
11
Kundenintegration
11
Service-Dominant Logic
7
Service-dominant logic
7
Taiwan
6
Brand management
5
Markenführung
5
Marketing management
5
Marketingmanagement
5
perceived value
5
value co-creation
5
Dienstleistungssektor
4
Gastronomie
4
Marketing theory
4
Marketingtheorie
4
Online retailing
4
Online-Handel
4
Restaurant industry
4
Service industry
4
Structural equation model
4
Strukturgleichungsmodell
4
Value co-creation
4
Willingness to pay
4
Zahlungsbereitschaftsanalyse
4
service-dominant logic
4
Brand image
3
Customer participation
3
Customer service
3
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Undetermined
8
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Article
13
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Article in journal
13
Aufsatz in Zeitschrift
13
Language
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English
13
Author
All
Le Nguyen Hau
2
Pham Ngoc Thuy
2
Amirtha, Raman
1
Canter, Deborah D.
1
Chatzipanagiotou, Kalliopi C.
1
Chen, Ja-Shen
1
Cheng, Cheng-Feng
1
Chuah, Stephanie Hui-wen
1
Edvardsson, Bo
1
Eugene Cheng-xi Aw
1
Evangelista, Felicitas
1
Frías Jamilena, Dolores María
1
Gounaris, Spiros
1
Hallikas, Jukka
1
Horbel, Chris
1
Huang, Tseng-Lung
1
Janupiboon, Thanyamai P.
1
Kamalanon, Piyanoot
1
Kim, Wansoo
1
Mikkonen, Karri
1
Ok, Chihyung
1
Ong, Beng Soo
1
Polo Peña, Ana Isabel
1
Popp, Bastian
1
Pynnönen, Mikko
1
Ritala, Paavo
1
Rodríguez Molina, Miguel Ángel
1
Sivakumar, V. J.
1
Tronvoll, Bård
1
Vassilikopoulou, Aikaterini
1
Woratschek, Herbert
1
Xu, Yingzi
1
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Published in...
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European journal of marketing : EJM
Journal of hospitality marketing & management
Service business
The service industries journal
Journal of retailing and consumer services
17
International journal of hospitality management
16
The journal of services marketing
7
Journal of business research : JBR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service research : JSR
5
The TQM journal : the international review of organizational improvement
5
Tourism management : research, policies, practice
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Cogent business & management
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of services and operations management
3
Journal of air transport management
3
Journal of the Academy of Marketing Science
3
Management decision : MD
3
Digitalisierung und Innovation : Planung, Entstehung, Entwicklungsperspektiven
2
Expert journal of marketing
2
International journal of electronic commerce : IJEC
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of retail & distribution management
2
International journal of services, economics and management
2
Journal of business-to-business marketing
2
Journal of consumer behaviour : an international research review
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality and tourism insights
2
Journal of marketing management : MM
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service management
2
Journal of strategic marketing
2
Journal of travel and tourism marketing
2
Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
2
Service Value als Werttreiber : Konzepte, Messung und Steuerung
2
The journal of product & brand management
2
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ECONIS (ZBW)
13
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1
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
2
Building loyalty through perceived value in online shopping : does family life cycle stage matter?
Amirtha, Raman
;
Sivakumar, V. J.
- In:
The service industries journal
42
(
2022
)
15/16
,
pp. 1151-1189
Persistent link: https://www.econbiz.de/10013466618
Saved in:
3
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
4
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
5
Attitudes, perceptions, and responses of purchasers versus subscribers-only for daily deals on hospitality products
Ong, Beng Soo
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 180-201
Persistent link: https://www.econbiz.de/10010526367
Saved in:
6
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
7
The effects of perceived value on loyalty : the moderating effect of market orientation adoption
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
Service business
11
(
2017
)
1
,
pp. 93-116
Persistent link: https://www.econbiz.de/10011722452
Saved in:
8
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
9
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
10
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
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