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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"The service industries journal"
~subject:"Beziehungsmarketing"
~subject:"Internet"
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Beziehungsmarketing
Internet
Social Web
46
Social web
46
Internet marketing
39
Online-Marketing
39
Relationship marketing
30
Consumer behaviour
23
Konsumentenverhalten
23
E-commerce
14
Electronic Commerce
14
social media
14
Viral marketing
12
Virales Marketing
12
Online retailing
10
Online-Handel
10
Dienstleistungsqualität
9
Service quality
9
Social network
9
Soziales Netzwerk
9
Website
9
Customer satisfaction
7
Kundenzufriedenheit
7
Facebook
6
Marketing management
6
Marketingmanagement
6
Confidence
5
Customer integration
5
Kundenintegration
5
Vertrauen
5
customer relationship management
5
Brand management
4
Communication
4
Kommunikation
4
Markenführung
4
Tourism industry
4
Tourismuswirtschaft
4
Web 2.0 technologies
4
Web 2.0-Technologien
4
social networks
4
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35
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36
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36
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1
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1
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English
36
Author
All
Muhammad Anshari
3
Mohammad Nabil Almunawar
2
Addo, Prince Clement
1
Alas, Y.
1
Anshari, M.
1
Asare, Andy Ohemeng
1
Bacon, Scott D.
1
Balaji, M. S.
1
Baral, Pramis
1
Chandni, Shumaila
1
Chang, Younghoon
1
Chen, Ja-shen
1
Cheng, F. F.
1
Ching, Russel K. H.
1
Chua, Alton Y. K.
1
Clark, Melissa N.
1
Constantinides, Efthymios
1
Denktaş-Şakar, Gül
1
Diffley, Sarah
1
Drennan, Judy
1
Esfidani, Mohammad R.
1
Faase, Robbert
1
Fang, Jiaming
1
Ford, John B.
1
Foroutan, Neda
1
Hamid, M. H.
1
Heiens, Richard A.
1
Helms, Remko
1
Hoang, Duc
1
Huang, Y. T.
1
Israeli, Aviad A.
1
Izquierdo-Yusta, Alicia
1
Jha, Subhash
1
Kanagaraj, D. Jayaprakash
1
Karpinski, Aryn C.
1
Kim, Yaeeun
1
Kousi, Sofia
1
Kulbo, Nora Bakabbey
1
Kumar, Satish
1
Laroche, Michel
1
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Published in...
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International journal of electronic customer relationship management : IJECRM
The service industries journal
Journal of business research : JBR
117
Journal of retailing and consumer services
94
International journal of internet marketing and advertising : IJIMA
57
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
49
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
Industrial marketing management : the international journal for industrial and high-tech firms
37
Journal of internet commerce
37
The journal of product & brand management
36
International journal of electronic marketing and retailing : IJEMR
33
SpringerLink / Bücher
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
31
Technological forecasting & social change : an international journal
30
Business horizons
27
Journal of strategic marketing
27
International journal of e-business research : an official publication of the Information Resources Management Association
26
Information systems research : ISR
25
International journal of business information systems : IJBIS
25
Journal of management information systems : JMIS
25
Marketing intelligence & planning
23
The journal of brand management : an international journal
21
Journal of marketing communications
20
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
19
Electronic commerce research
19
Journal of promotion management : innovations in planning and applied research
19
The journal of services marketing
19
Asia Pacific journal of marketing and logistics
18
Journal of hospitality marketing & management
18
International journal of electronic commerce : IJEC
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
International journal of technology marketing : IJTMkt
17
Journal of the Academy of Marketing Science
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
16
Journal of marketing
16
Journal of marketing management : JMM ; journal of the Academy of Marketing
16
Journal of marketing management : MM
16
Journal of service management
16
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
16
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ECONIS (ZBW)
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1
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
2
Utilising
social
media
to improve relationship quality : the case of the university library
Clark, Melissa N.
;
Bacon, Scott D.
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 384-410
Persistent link: https://www.econbiz.de/10011989802
Saved in:
3
Stakeholder engagement via
social
media
: an analysis of third-party logistics companies
Denktaş-Şakar, Gül
;
Sürücü, Ebru
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 866-889
Persistent link: https://www.econbiz.de/10012260359
Saved in:
4
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
5
The relationship between Internet addiction and negative eWOM
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 943-965
Persistent link: https://www.econbiz.de/10012205909
Saved in:
6
Influence of customer relationship management on customer behaviour, a moderating role of
social
media
in bank and financial institutions
Baral, Pramis
;
Shrestha, Binod Krishna
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 75-96
Persistent link: https://www.econbiz.de/10012253371
Saved in:
7
Customer engagement and purchase intention in live-streaming digital marketing platforms
Addo, Prince Clement
;
Fang, Jiaming
;
Asare, Andy Ohemeng
; …
- In:
The service industries journal
41
(
2021
)
11/12
,
pp. 767-786
Persistent link: https://www.econbiz.de/10012623973
Saved in:
8
Social
media
strategy for online service brands
Mills, Adam J.
;
Plangger, Kirk
- In:
The service industries journal
35
(
2015
)
10
,
pp. 521-536
Persistent link: https://www.econbiz.de/10011333308
Saved in:
9
Customer e-complaining behaviours using
social
media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
10
Exploring interactive communication using
social
media
Zhang, Chrystal B.
;
Lin, Yi Hsin
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 670-693
Persistent link: https://www.econbiz.de/10011401815
Saved in:
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