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~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Service business"
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Search: subject:"Kundenorientierung"
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Beziehungsmarketing
148
Relationship marketing
148
Consumer behaviour
88
Konsumentenverhalten
88
Customer satisfaction
59
Kundenzufriedenheit
59
Dienstleistungsqualität
51
Service quality
51
Einzelhandel
39
Retail trade
39
Online retailing
21
Online-Handel
21
Confidence
17
Customer integration
17
Kundenintegration
17
Vertrauen
17
Lieferantenmanagement
15
Satisfaction
15
Supplier relationship management
15
E-commerce
14
Electronic Commerce
14
Brand management
13
Markenführung
13
Beschwerdemanagement
12
Complaint management
12
Betriebliche Wertschöpfung
10
Brand image
10
Customer service
10
Emotion
10
Kundenservice
10
Markenimage
10
Social Web
10
Social web
10
Value creation
10
Customer loyalty
9
Customer value
9
Internet marketing
9
Kundenwert
9
Loyalty
9
Marketing management
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148
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Le Nguyen Hau
5
Lee, Donhee
3
Pham Ngoc Thuy
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Frasquet Deltoro, Marta
2
Gil Saura, Irene
2
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
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Ieva, Marco
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Joo, Jaehun
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Kim, Taegoo
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Lee, Gyehee
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Lee, Sang M.
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Melero-Polo, Iguácel
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Nor Asiah Omar
2
Rosenbaum, Mark S.
2
Tsai, Ching-Yi Daphne
2
Wozniak, Richard
2
Wu, Shih-Hao
2
Ziliani, Cristina
2
Aa, Zanna van der
1
Abbes, Molka
1
Abdelmaaboud, Abdelhamid K.
1
Abualqumboz, Moheeb
1
Ahn, Jinwoo
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Al-Maghrabi, Talal
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Alan, Alev Kocak
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Albinsson, Pia A.
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Aziz, Mohammed Tareque
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Babakus, Emin
1
Back, Ki-Joon
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Bagdare, Shilpa
1
Balaji, M. S.
1
Bali, Zsofia
1
Baptista, Cristina Sales
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International journal of retail & distribution management
Service business
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
375
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Gabler Edition Wissenschaft
117
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Springer eBook Collection / Business and Economics
87
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Springer eBook Collection
70
Business horizons
69
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ECONIS (ZBW)
148
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148
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1
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
2
Towards becoming a service-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui
;
Huang, Chao-Chin
;
Tu, Pei-Yun
- In:
Service business
17
(
2023
)
2
,
pp. 607-632
Persistent link: https://www.econbiz.de/10014333845
Saved in:
3
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
4
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
5
The effect of subscription relational bond on customer engagement and stickiness in podcast : the moderating role of social connectedness
Chen, Yu Hsin
;
Keng, Ching-Jui
- In:
Service business
17
(
2023
)
3
,
pp. 723-745
Persistent link: https://www.econbiz.de/10014333856
Saved in:
6
O2O switching determinants and successful drivers in omnichannel retailing services
Wu, Pei-Ju
- In:
Service business
17
(
2023
)
3
,
pp. 771-788
Persistent link: https://www.econbiz.de/10014333861
Saved in:
7
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
Saved in:
8
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
9
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
10
Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
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