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~isPartOf:"Journal of Asia Business Studies"
~isPartOf:"Service business"
~subject:"Customer satisfaction"
~subject:"Salespeople"
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Customer satisfaction
Salespeople
Einzelhandel
13
Retail trade
13
Kundenzufriedenheit
11
Consumer behaviour
10
Konsumentenverhalten
10
Beziehungsmarketing
9
Dienstleistungsqualität
9
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9
Service quality
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Satisfaction
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Online-Handel
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Trust
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Vertrauen
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AHP approach
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Alan, Alev Kocak
1
Cheng, Min-Jhih
1
Cheung, Millissa F. Y.
1
Chiu, Pei-Chun
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Fernandes, Teresa
1
Fernández-Sabiote, Estela
1
Fuentes Blasco, Maria
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Gil Saura, Irene
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Hong, Soon Goo
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Ma, Jiaqi
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Mahajan, Yogesh
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Nadiri, Halil
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Pandey, Shivendra
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Pedroso, Rui
1
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Servera Francés, David
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Siggia, Dario
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Journal of Asia Business Studies
Service business
Journal of retailing and consumer services
98
International journal of retail & distribution management
24
Journal of retailing
24
Journal of business research : JBR
20
The international review of retail, distribution and consumer research
20
International journal of retail and distribution management
16
The journal of services marketing
13
International journal of electronic marketing and retailing : IJEMR
11
Journal of marketing management : MM
9
Journal of service management
8
Journal of strategic marketing
8
Psychology & marketing
8
The service industries journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Cogent business & management
5
International journal of Indian culture and business management
5
Inventi impact: retailing & consumer services
5
Journal of fashion marketing and management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Marketing intelligence & planning
5
The journal of personal selling & sales management : JPSSM
5
European retail research
4
International journal of business and globalisation : IJBG
4
International journal of business excellence
4
International journal of consumer studies
4
Journal of customer behaviour
4
Journal of internet commerce
4
Journal of personal selling & sales management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of service research : JSR
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Australasian marketing journal
3
European journal of marketing : EJM
3
GITAM journal of management : a quarterly publication of GITAM Institute of Management
3
International journal of business competition and growth : IJBCG
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of quality and service sciences
3
International journal of services and operations management
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ECONIS (ZBW)
11
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1
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
2
How does salespeople's personal interaction affect customers' word-of-mouth in retailing?
Ma, Jiaqi
;
Kim, Changju
- In:
Journal of Asia Business Studies
16
(
2023
)
6
,
pp. 833-849
Persistent link: https://www.econbiz.de/10014335196
Saved in:
3
Should we engage variety seeking customers?
Gupta, Ashish
;
Pandey, Shivendra
- In:
Journal of Asia Business Studies
16
(
2023
)
6
,
pp. 885-903
Persistent link: https://www.econbiz.de/10014335203
Saved in:
4
Determinants of loyalty programmes and their impact on store patronage
Kolte, Ashutosh
;
Veer, Nitin
;
Mahajan, Yogesh
;
Siggia, Dario
- In:
Journal of Asia Business Studies
17
(
2023
)
5
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014432773
Saved in:
5
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan
;
Cheng, Min-Jhih
;
Chiu, Pei-Chun
- In:
Service business
13
(
2019
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
Saved in:
6
From retail innovation and image to loyalty : moderating effects of product type
Moliner Velázquez, Beatriz
;
Fuentes Blasco, Maria
; …
- In:
Service business
13
(
2019
)
1
,
pp. 199-224
Persistent link: https://www.econbiz.de/10011965894
Saved in:
7
The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
Fernandes, Teresa
;
Pedroso, Rui
- In:
Service business
11
(
2017
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10011722450
Saved in:
8
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
9
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
10
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
1
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