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~isPartOf:"Journal of Business Ethics"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Virales Marketing"
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Search: subject:"Satisfaction"
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Virales Marketing
Customer satisfaction
155
Kundenzufriedenheit
153
Dienstleistungsqualität
98
Service quality
98
Consumer behaviour
95
Konsumentenverhalten
95
Beziehungsmarketing
68
Relationship marketing
68
Hotel industry
63
Hotellerie
63
Job satisfaction
62
Arbeitszufriedenheit
46
Gastronomie
34
Restaurant industry
34
satisfaction
27
Emotion
23
job satisfaction
23
Employee retention
21
Beschwerdemanagement
20
Complaint management
20
Mitarbeiterbindung
20
service quality
19
Arbeitsverhalten
18
Hospital
18
Krankenhaus
18
Tourism employees
18
Tourismusberufe
18
Work behaviour
18
customer satisfaction
18
Viral marketing
17
Arbeitskräfte
16
China
16
Workforce
16
Holiday behaviour
14
Urlaubsverhalten
14
Customer service
13
Gastgewerbe
13
Hospitality industry
13
Kundenservice
13
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15
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17
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17
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17
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English
17
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Bilgihan, Anil
2
Aakash, Aakash
1
Abubakar, Binta
1
Aggarwal, Anu Gupta
1
Ai, Jin
1
Alrawadieh, Zaid
1
Anusree, M. R.
1
Berezina, Katerina
1
Bilro, Ricardo Godinho
1
Chi, Oscar Hengxuan
1
Choi, Jihee
1
Chou, Sheng-Fang
1
Christodoulidou, Natasa
1
Cobanoglu, Cihan
1
Connolly, Daniel J.
1
Dinçer, Mithat Zeki
1
Fernandes, Filipa
1
Fernandes, Teresa
1
Guerreiro, João Pedro Silva Martins
1
Horng, Jeou-Shyan
1
Joo, Young Min
1
Kim, Eojina
1
Lee, Heng Wei
1
Lee, Myong Jae
1
Lee, Sanggun
1
Liu, Chih-Hsing
1
Loureiro, Sandra Maria Correia
1
Mavondo, Felix
1
Ng, Yen-Ling
1
Okumus, Fevzi
1
Ong, Chuan Huat
1
Ouyang, Zhe
1
Ponnam, Abhilash
1
Racherla, Pradeep
1
Romero, Jaime
1
Saleem, Muhammad Abid
1
Seo, Soobin
1
Sharifi, Seyed Shahin
1
Sreejesh, S.
1
Tandon, Abhishek
1
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Published in...
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Journal of Business Ethics
Journal of hospitality marketing & management
Journal of retailing and consumer services
39
International journal of hospitality management
25
Journal of business research : JBR
20
Tourism management : research, policies, practice
16
Journal of travel and tourism marketing
15
International journal of contemporary hospitality management
13
Psychology & marketing
11
The journal of services marketing
11
Cogent business & management
10
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Asia Pacific journal of marketing and logistics
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of service management
6
Service business
6
The TQM journal : the international review of organizational improvement
6
The service industries journal
6
European journal of marketing : EJM
5
International journal of electronic marketing and retailing : IJEMR
5
Journal of strategic marketing
5
Services marketing quarterly
5
International journal of leisure and tourism marketing : IJLTM
4
International journal of retail and distribution management
4
International journal of services and operations management
4
Journal of electronic commerce research : JECR
4
Journal of global marketing
4
Journal of marketing communications
4
Journal of marketing management : MM
4
Journal of retailing
4
Journal of service research : JSR
4
Managing service quality : MSQ ; an international journal
4
The journal of product & brand management
4
Capturing, analyzing, and managing word-of-mouth in the digital marketplace
3
Health marketing quarterly
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of internet marketing and advertising : IJIMA
3
International journal of sport management and marketing : IJSMM
3
International journal of technology marketing : IJTMkt
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of financial services marketing
3
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ECONIS (ZBW)
17
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1
How features embedded in eWOM predict hotel guest
satisfaction
: an application of artificial neural networks
Aakash, Aakash
;
Tandon, Abhishek
;
Aggarwal, Anu Gupta
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 486-507
Persistent link: https://www.econbiz.de/10012549271
Saved in:
2
Antecedents and consequences of new technology application behavior on word of mouth : the moderating roles of perceived interactivity
Liu, Chih-Hsing
;
Horng, Jeou-Shyan
;
Chou, Sheng-Fang
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 872-898
Persistent link: https://www.econbiz.de/10013357143
Saved in:
3
Examining the impacts of positive and negative online consumer reviews on behavioral intentions : role of need for cognitive closure and
satisfaction
guarantees
Sharifi, Seyed Shahin
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 397-426
Persistent link: https://www.econbiz.de/10012176669
Saved in:
4
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
5
The effects of exhibition service quality on exhibitor
satisfaction
and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
Saved in:
6
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
; …
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
Saved in:
7
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
8
Categorizing peer-to-peer review site features and examining their impacts on room sales
Ai, Jin
;
Chi, Oscar Hengxuan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 862-881
Persistent link: https://www.econbiz.de/10012176721
Saved in:
9
Tourism destinations : antecedents to customer
satisfaction
and positive word-of-mouth
Abubakar, Binta
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Saved in:
10
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
1
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