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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Service business"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
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Search: subject_exact:"Customer value"
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Kundenzufriedenheit
Service quality
Customer value
99
Kundenwert
99
Beziehungsmarketing
60
Relationship marketing
60
Consumer behaviour
36
Konsumentenverhalten
36
Betriebliche Wertschöpfung
33
Value creation
33
Customer integration
26
Kundenintegration
26
Brand management
17
Customer equity
17
Markenführung
17
Value co-creation
13
Dienstleistungsqualität
12
Social Web
12
Social web
12
Customer lifetime value
11
Customer satisfaction
10
Lieferantenmanagement
10
Supplier relationship management
10
Brand image
9
Markenimage
9
Marketing management
9
Marketingmanagement
9
Internet marketing
8
Online-Marketing
8
Service-Dominant Logic
8
Service-dominant logic
8
Luxury goods
7
Luxusgüter
7
B-to-B-Marketing
6
Business-to-business marketing
6
Online retailing
6
Online-Handel
6
Fashion
5
Mode
5
Social media
5
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Article
18
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Aufsatz in Zeitschrift
18
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English
18
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Kim, Kyung Hoon
2
Liu, Honglei
2
Wang, Huanzhang
2
Andreu, Luisa
1
Autry, Chad W.
1
Beitelspacher, Lauren Skinner
1
Cardinali, Silvio
1
Cervera, Amparo
1
Chen, Ja-Shen
1
Cheng, Vincent
1
Chung, Henry F. L.
1
Confete, Ilenia
1
Dean, Alison
1
Deitz, George D.
1
Ekinci, Yuskel
1
Frías Jamilena, Dolores María
1
Gligor, David M.
1
Hansen, John D.
1
Ho, Mia Hsiao-Wen
1
Hogan, Suellen J.
1
Huang, Tseng-Lung
1
Hur, Won-moo
1
Hyun Kyung Kim
1
Härtel, Charmine E. J.
1
Janupiboon, Thanyamai P.
1
Jiang, Kai
1
Kamalanon, Piyanoot
1
Kim, Hanna
1
Kim, Sang Jin
1
Ko, Eunju
1
Le Nguyen Hau
1
Li, Guoxin
1
Loh, Wilson
1
Lok, Peter
1
Luk, Sherriff Ting-kwong
1
Martin, Drew
1
McColl-Kennedy, Janet R.
1
Mulcahy, Rory
1
Navarro, Susana
1
Pham Ngoc Thuy
1
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Journal of business research : JBR
Service business
Journal of retailing and consumer services
21
International journal of hospitality management
19
The service industries journal
14
The journal of services marketing
9
Journal of service research : JSR
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
The TQM journal : the international review of organizational improvement
7
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
International journal of services and operations management
5
Journal of service management
5
Tourism management : research, policies, practice
5
Cogent business & management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Australasian marketing journal
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of marketing management : MM
3
Journal of the Academy of Marketing Science
3
Management decision : MD
3
Expert journal of marketing
2
Faculty & research / Insead : working paper series
2
International journal of bank marketing
2
International journal of electronic commerce : IJEC
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
2
Journal for global business advancement : JGBA
2
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ECONIS (ZBW)
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1
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
2
Customer engagement, customer equity and repurchase intention in mobile apps
Ho, Mia Hsiao-Wen
;
Chung, Henry F. L.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 13-21
Persistent link: https://www.econbiz.de/10012417309
Saved in:
3
The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine
;
Russell-Bennett, Rebekah
;
Mulcahy, Rory
- In:
Journal of business research : JBR
99
(
2019
),
pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
Saved in:
4
Sustainable fashion index model and its implication
Wang, Huanzhang
;
Liu, Honglei
;
Kim, Sang Jin
;
Kim, …
- In:
Journal of business research : JBR
99
(
2019
),
pp. 430-437
Persistent link: https://www.econbiz.de/10012023673
Saved in:
5
The role of pre-consumption experience in perceived value of retailer brands : consumers' experience from emerging markets
Jiang, Kai
;
Luk, Sherriff Ting-kwong
;
Cardinali, Silvio
- In:
Journal of business research : JBR
86
(
2018
),
pp. 374-385
Persistent link: https://www.econbiz.de/10011855363
Saved in:
6
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
7
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
8
The effects of perceived value on loyalty : the moderating effect of market orientation adoption
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
Service business
11
(
2017
)
1
,
pp. 93-116
Persistent link: https://www.econbiz.de/10011722452
Saved in:
9
To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan
;
Confete, Ilenia
;
Gligor, David M.
;
Autry, …
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
Saved in:
10
Critical success factors in relationship management for services outsourcing
Rhodes, Joan
;
Lok, Peter
;
Loh, Wilson
;
Cheng, Vincent
- In:
Service business
10
(
2016
)
1
,
pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
Saved in:
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