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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Service business"
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Search: subject:"Relationship marketing"
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Beziehungsmarketing
162
Relationship marketing
162
Consumer behaviour
71
Konsumentenverhalten
71
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
50
Service quality
50
Customer integration
28
Kundenintegration
28
Brand image
19
Markenimage
19
Lieferantenmanagement
17
Social Web
17
Social web
17
Supplier relationship management
17
Brand management
16
Markenführung
16
Beschwerdemanagement
15
Complaint management
15
Emotion
15
Betriebliche Wertschöpfung
13
Customer value
13
Kundenwert
13
Marketing management
13
Marketingmanagement
13
Value creation
13
Confidence
11
Customer service
11
Internet marketing
11
Kundenservice
11
Online-Marketing
11
Satisfaction
11
Vertrauen
11
Customer participation
9
Dienstleistungssektor
8
Einzelhandel
8
Online retailing
8
Online-Handel
8
Retail trade
8
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Online availability
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Undetermined
97
Free
4
Type of publication
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Article
160
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
162
Aufsatz in Zeitschrift
162
Collection of articles of several authors
3
Conference paper
3
Konferenzbeitrag
3
Sammelwerk
3
Case study
2
Fallstudie
2
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Language
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English
162
Author
All
Le Nguyen Hau
5
Buttle, Francis A.
3
Conduit, Jodie
3
Hollebeek, Linda D.
3
Lee, Donhee
3
Pham Ngoc Thuy
3
Ang, Lawrence
2
Dessart, Laurence
2
Hart, Cathy
2
Hewer, Paul
2
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Joo, Jaehun
2
Kim, Taegoo
2
Lee, Gyehee
2
Lee, Sang M.
2
Malthouse, Edward C.
2
Matanda, Margaret Jekanyika
2
Melero-Polo, Iguácel
2
Terblanche, Nic S.
2
Tsai, Ching-Yi Daphne
2
Uncles, Mark D.
2
Wu, Shih-Hao
2
Yagil, Dana
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Abualqumboz, Moheeb
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Ali, Maged
1
Amonini, Claudia
1
Andrews, Lynda
1
Attmann, Julianne
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Baptista, Cristina Sales
1
Baron, Steve
1
Battor, Mohamed
1
Battor, Moustafa
1
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Published in...
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Journal of marketing management : MM
Service business
Journal of business research : JBR
626
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
SpringerLink / Bücher
259
The journal of services marketing
225
The journal of business & industrial marketing
195
The service industries journal
184
Journal of the Academy of Marketing Science
165
Journal of strategic marketing
162
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
104
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Psychology & marketing
100
Marketing intelligence & planning
99
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
162
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1
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
2
Towards becoming a service-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui
;
Huang, Chao-Chin
;
Tu, Pei-Yun
- In:
Service business
17
(
2023
)
2
,
pp. 607-632
Persistent link: https://www.econbiz.de/10014333845
Saved in:
3
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
4
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
5
The effect of subscription relational bond on customer engagement and stickiness in podcast : the moderating role of social connectedness
Chen, Yu Hsin
;
Keng, Ching-Jui
- In:
Service business
17
(
2023
)
3
,
pp. 723-745
Persistent link: https://www.econbiz.de/10014333856
Saved in:
6
O2O switching determinants and successful drivers in omnichannel retailing services
Wu, Pei-Ju
- In:
Service business
17
(
2023
)
3
,
pp. 771-788
Persistent link: https://www.econbiz.de/10014333861
Saved in:
7
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
Saved in:
8
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
9
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
10
Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
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