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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
815
Konsumentenverhalten
815
Beziehungsmarketing
620
Relationship marketing
620
Kundenzufriedenheit
338
Einzelhandel
325
Retail trade
325
Brand management
308
Markenführung
308
Dienstleistungsqualität
255
Service quality
255
Brand image
220
Markenimage
220
Brand
150
Markenartikel
148
Tourism
139
Tourismus
136
Online retailing
116
Online-Handel
116
Destination management
111
Destinationsmanagement
110
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109
Social web
109
Tourism industry
109
Tourismuswirtschaft
109
Tourism marketing
101
Tourismusmarketing
101
Holiday behaviour
98
Urlaubsverhalten
98
Internet marketing
91
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91
Marketing management
84
Marketingmanagement
84
Customer service
80
Kundenservice
79
Confidence
77
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77
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76
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Prentice, Catherine
8
Söderlund, Magnus
7
Park, Jungkun
6
Lombart, Cindy
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Louis, Didier
4
Mortimer, Gary
4
Quach, Sara
4
Bilgihan, Anil
3
Fazal-e-Hasan, Syed
3
Han, Heesup
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Poncin, Ingrid
3
Prayag, Girish
3
Seger-Guttmann, Tali
3
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Barari, Mojtaba
2
Borges, Adilson
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Carvajal-Trujillo, Elena
2
Casidy, Riza
2
Chakraborty, Shibashish
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
Fatma, Mobin
2
Fernandes, Teresa
2
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Journal of retailing and consumer services
Tourism management perspectives : TMP
Journal of business research : JBR
206
International journal of hospitality management
203
The journal of services marketing
151
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
The service industries journal
98
Journal of hospitality marketing & management
93
International journal of contemporary hospitality management
85
Journal of travel and tourism marketing
85
Tourism management : research, policies, practice
76
Journal of service research : JSR
63
Industrial marketing management : the international journal for industrial and high-tech firms
62
The TQM journal : the international review of organizational improvement
62
Service business
59
International journal of productivity and quality management : IJPQM
58
Journal of service management
58
Cogent business & management
56
Services marketing quarterly
56
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of strategic marketing
49
Journal of the Academy of Marketing Science
47
Journal of air transport management
44
The international journal of bank marketing : IJBM
44
Total quality management & business excellence
43
International journal of services and operations management
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
European journal of marketing : EJM
41
International journal of quality and service sciences
41
Psychology & marketing
41
The journal of business & industrial marketing
41
International journal of electronic customer relationship management : IJECRM
39
International journal of quality & reliability management
35
Journal of retailing
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
34
Managing service quality : MSQ ; an international journal
33
Journal of hospitality and tourism insights
32
Journal of marketing
32
SpringerLink / Bücher
32
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ECONIS (ZBW)
338
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1
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10
of
338
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date (oldest first)
1
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
2
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
3
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
4
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
5
Care
management
to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
6
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
7
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
8
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
9
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
10
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
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