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~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer satisfaction"
~subject:"Kundenintegration"
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Search: subject:"Management"
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Subject
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Customer satisfaction
Kundenintegration
Consumer behaviour
772
Konsumentenverhalten
772
Beziehungsmarketing
582
Relationship marketing
582
Einzelhandel
325
Retail trade
325
Kundenzufriedenheit
303
Brand management
286
Markenführung
286
Dienstleistungsqualität
240
Service quality
240
Brand image
180
Markenimage
180
Brand
147
Markenartikel
145
Online retailing
114
Online-Handel
114
Social Web
95
Social web
95
Internet marketing
79
Marketing management
79
Marketingmanagement
79
Online-Marketing
79
Customer service
75
Kundenservice
74
Confidence
70
Vertrauen
70
E-commerce
69
Electronic Commerce
69
Lieferkette
67
Supply chain
67
Emotion
63
Customer integration
61
Distribution channel
56
Vertriebsweg
56
Viral marketing
54
Virales Marketing
54
Corporate Social Responsibility
49
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Undetermined
282
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2
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Article
343
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Article in journal
343
Aufsatz in Zeitschrift
343
Language
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English
343
Author
All
Prentice, Catherine
11
Söderlund, Magnus
7
Park, Jungkun
6
Hollebeek, Linda D.
5
Lombart, Cindy
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Louis, Didier
4
Mortimer, Gary
4
Quach, Sara
4
Bilgihan, Anil
3
Carlson, Jamie
3
Fazal-e-Hasan, Syed
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Loureiro, Sandra Maria Correia
3
Molinillo, Sebastian
3
Poncin, Ingrid
3
Seger-Guttmann, Tali
3
Thaichon, Park
3
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Banik, Shanta
2
Barari, Mojtaba
2
Borges, Adilson
2
Carpenter, Jason M.
2
Casidy, Riza
2
Chakraborty, Shibashish
2
Cheah, Jun-Hwa
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
Fatma, Mobin
2
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Published in...
All
Journal of retailing and consumer services
Journal of business research : JBR
312
International journal of hospitality management
219
The journal of services marketing
179
Industrial marketing management : the international journal for industrial and high-tech firms
120
The service industries journal
116
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
International journal of contemporary hospitality management
95
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
89
Journal of service management
88
Tourism management : research, policies, practice
86
Journal of service research : JSR
82
Service business
72
The TQM journal : the international review of organizational improvement
68
The journal of business & industrial marketing
68
Journal of strategic marketing
66
SpringerLink / Bücher
66
International journal of productivity and quality management : IJPQM
62
Asia Pacific journal of marketing and logistics
61
Services marketing quarterly
60
Cogent business & management
58
Journal of the Academy of Marketing Science
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
50
European journal of marketing : EJM
49
International journal of services and operations management
49
International journal of quality and service sciences
48
Psychology & marketing
46
Journal of marketing
45
Total quality management & business excellence
45
Journal of air transport management
44
The international journal of bank marketing : IJBM
44
International journal of innovation management
42
The journal of brand management : an international journal
42
International journal of electronic customer relationship management : IJECRM
41
Technological forecasting & social change : an international journal
41
Journal of marketing management : MM
39
Tourism management perspectives : TMP
39
Journal of retailing
37
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ECONIS (ZBW)
343
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1
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10
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343
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date (oldest first)
1
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
2
Content marketing in the social media platform : examining the effect of content creation modes on the payoff of participants
Zhang, Xiaojing
;
Zhang, Yulin
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462164
Saved in:
3
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
4
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
5
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
6
Care
management
to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
7
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
8
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
9
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
10
Accelerating new product diffusion : how lead users serve as opinion leaders in social networks
Wang, Nan
;
Xie, Wenxuan
;
Tiberius, Victor
;
Qiu, Yong
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253520
Saved in:
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