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~isPartOf:"Journal of retailing and consumer services"
~subject:"Customer satisfaction"
~type_genre:"Article in journal"
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Search: subject:"Management"
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Subject
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Customer satisfaction
Consumer behaviour
772
Konsumentenverhalten
772
Beziehungsmarketing
582
Relationship marketing
582
Einzelhandel
325
Retail trade
325
Kundenzufriedenheit
303
Brand management
286
Markenführung
286
Dienstleistungsqualität
240
Service quality
240
Brand image
180
Markenimage
180
Brand
147
Markenartikel
145
Online retailing
114
Online-Handel
114
Social Web
95
Social web
95
Internet marketing
79
Marketing management
79
Marketingmanagement
79
Online-Marketing
79
Customer service
75
Kundenservice
74
Confidence
70
Vertrauen
70
E-commerce
69
Electronic Commerce
69
Lieferkette
67
Supply chain
67
Emotion
63
Customer integration
61
Kundenintegration
61
Distribution channel
56
Vertriebsweg
56
Viral marketing
54
Virales Marketing
54
Corporate Social Responsibility
49
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2
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Article
303
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Article in journal
Aufsatz in Zeitschrift
303
Language
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English
303
Author
All
Prentice, Catherine
8
Söderlund, Magnus
7
Park, Jungkun
6
Lombart, Cindy
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Khan, Imran
4
Louis, Didier
4
Mortimer, Gary
4
Quach, Sara
4
Bilgihan, Anil
3
Fazal-e-Hasan, Syed
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Poncin, Ingrid
3
Seger-Guttmann, Tali
3
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Arndt, Aaron D.
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Barari, Mojtaba
2
Borges, Adilson
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Casidy, Riza
2
Chakraborty, Shibashish
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
Fatma, Mobin
2
Fernandes, Teresa
2
Gibbs, Tanya
2
Gohary, Ali
2
Hamzelu, Bahman
2
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Published in...
All
Journal of retailing and consumer services
Journal of business research : JBR
215
International journal of hospitality management
203
The journal of services marketing
151
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
The service industries journal
99
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
85
Tourism management : research, policies, practice
78
The TQM journal : the international review of organizational improvement
65
Industrial marketing management : the international journal for industrial and high-tech firms
64
Journal of service research : JSR
63
Cogent business & management
59
Service business
59
International journal of productivity and quality management : IJPQM
58
Journal of service management
58
Services marketing quarterly
57
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
Journal of strategic marketing
51
Journal of the Academy of Marketing Science
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
45
Journal of air transport management
44
The international journal of bank marketing : IJBM
44
Total quality management & business excellence
44
International journal of services and operations management
42
European journal of marketing : EJM
41
International journal of quality and service sciences
41
Psychology & marketing
41
The journal of business & industrial marketing
41
International journal of electronic customer relationship management : IJECRM
39
International journal of quality & reliability management
36
Journal of hospitality and tourism insights
36
Journal of service research
35
Journal of retailing
34
Tourism management perspectives : TMP
34
Managing service quality : MSQ ; an international journal
33
Journal of marketing
32
Journal of Asian finance, economics and business : JAFEB
31
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Source
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ECONIS (ZBW)
303
Showing
1
-
10
of
303
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articles prioritized
date (newest first)
date (oldest first)
1
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
2
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
3
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
4
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
5
Care
management
to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
6
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
7
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
8
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
9
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
10
Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia
;
Huang, Lin
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
Saved in:
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