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~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
E-commerce
202
Electronic Commerce
202
Online retailing
158
Online-Handel
158
Consumer behaviour
156
Konsumentenverhalten
156
Einzelhandel
69
Retail trade
69
Beziehungsmarketing
46
Customer satisfaction
46
Kundenzufriedenheit
46
Relationship marketing
46
Internet marketing
41
Online-Marketing
41
Distribution channel
29
Vertriebsweg
29
Website
26
Service quality
25
Social Web
25
Social web
25
Confidence
20
Vertrauen
20
e-commerce
18
Internet
17
Brand image
14
Markenimage
14
Viral marketing
14
Virales Marketing
14
Brand management
11
Data protection
11
Datenschutz
11
Digital platform
11
Digitale Plattform
11
Food retailing
11
Innovation adoption
11
Innovationsakzeptanz
11
Lebensmitteleinzelhandel
11
Markenführung
11
Food trade
9
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25
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25
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25
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English
25
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Ahrholdt, Dennis C.
1
Al Khateeb, Amr
1
Alnawas, Ibrahim
1
Ayodeji, Ogunmola Gabriel
1
Bai, Yanzhuang
1
Bala, Pradip Kumar
1
Balasubramanian, Nataraj
1
Bornemann, Daniel
1
Bressolles, Grégory
1
Brusch, Ines
1
Carlson, Jamie
1
Chakraborty, Shibashish
1
Cho, Yun Kyung
1
Dasgupta, Shilpee A.
1
Davari, Arezoo
1
Do, Quynh Huong
1
Doherty, Neil F.
1
Dorai, Sriram
1
Duarte, Paulo
1
Durieu, François
1
Ellis-Chadwick, Fiona
1
Ferreira, Margarida Bernardo
1
Gajjar, Hasmukh
1
Hennig-Thurau, Thorsten
1
Hänninen, Mikko
1
Iyer, Pramod
1
Jain, Nikunj Kumar
1
Javed, Muhammad Kashif
1
Kaatz, Christopher
1
Kim, Thai Young
1
Kumar, Vikas
1
Kwan, Stephen K.
1
Ladhari, Riadh
1
Leclerc, André
1
Li, Tingwu
1
Ma, Bohao
1
Mitronen, Lasse
1
O'Cass, Aron
1
Pons, Frank
1
Ray, Arghya
1
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Published in...
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Journal of retailing and consumer services
Journal of internet commerce
17
The service industries journal
13
International journal of electronic marketing and retailing : IJEMR
12
International journal of hospitality management
11
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of electronic customer relationship management : IJECRM
9
International journal of business information systems : IJBIS
8
International journal of e-business research : an official publication of the Information Resources Management Association
8
International journal of production economics
8
Journal of travel and tourism marketing
8
Electronic commerce research and applications
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of retail and distribution management
7
Cogent business & management
6
International journal of quality & reliability management
6
Journal of electronic commerce research : JECR
6
Journal of service research : JSR
6
The journal of services marketing
6
Information systems and e-business management : ISeB
5
International journal of quality and service sciences
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Service business
5
The TQM journal : the international review of organizational improvement
5
Asia Pacific journal of marketing and logistics
4
Electronic commerce research
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
International journal of electronic business
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of retail & distribution management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management : IJSTM
4
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of strategic marketing
4
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ECONIS (ZBW)
25
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong
;
Kim, Thai Young
;
Wang, Xueqin
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014239880
Saved in:
3
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
4
The distinctive agenda of service failure recovery in e-tailing : criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek
;
Vijay, T. Sai
;
Srivastava, Abhishek
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013209589
Saved in:
5
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
6
The effect of employees' politeness strategy and customer membership on customers' perception of co-recovery and online post-recovery satisfaction
Zhang, Yu
;
Yuan, Yafen
;
Su, Jiafu
;
Xiao, Yan
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012665997
Saved in:
7
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
8
Exploring the impact of different factors on brand equity and intention to take up online courses from e-learning platforms
Ray, Arghya
;
Bala, Pradip Kumar
;
Chakraborty, Shibashish
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012433342
Saved in:
9
Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience
Jain, Nikunj Kumar
;
Gajjar, Hasmukh
;
Shah, Bhavin J.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433719
Saved in:
10
E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012434257
Saved in:
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