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~isPartOf:"Journal of retailing and consumer services"
~subject:"Kundenservice"
~subject:"Online-Handel"
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Kundenservice
Online-Handel
Consumer behaviour
772
Konsumentenverhalten
772
Beziehungsmarketing
582
Relationship marketing
582
Einzelhandel
325
Retail trade
325
Customer satisfaction
303
Kundenzufriedenheit
303
Brand management
286
Markenführung
286
Dienstleistungsqualität
240
Service quality
240
Brand image
180
Markenimage
180
Brand
147
Markenartikel
145
Online retailing
114
Social Web
95
Social web
95
Internet marketing
79
Marketing management
79
Marketingmanagement
79
Online-Marketing
79
Customer service
75
Confidence
70
Vertrauen
70
E-commerce
69
Electronic Commerce
69
Lieferkette
67
Supply chain
67
Emotion
63
Customer integration
61
Kundenintegration
61
Distribution channel
56
Vertriebsweg
56
Viral marketing
54
Virales Marketing
54
Corporate Social Responsibility
49
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1
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Article
182
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182
Aufsatz in Zeitschrift
182
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English
182
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Park, Jungkun
4
Prentice, Catherine
4
Fazal-e-Hasan, Syed
3
Hyun, Hyowon
3
Laroche, Michel
3
Mortimer, Gary
3
Park, Eunil
3
Söderlund, Magnus
3
Asante, Daniel
2
Asante, Eric Adom
2
Barari, Mojtaba
2
Cambra-Fierro, Jesús
2
Cebollada, Javier
2
Chang, Ya Ping
2
Gong, Xiushuang
2
Hallikainen, Heli
2
Jebarajakirthy, Charles
2
Jin, Hyun Seung
2
Jung, Na Young
2
Kim, Jina
2
Kwamega, Michael
2
Ladhari, Riadh
2
Li, Zonghuo
2
Liébana-Cabanillas, Francisco
2
Mainardes, Emerson Wagner
2
Paswan, Audhesh K.
2
Pobil, Angel Pasqual del
2
Polo-Redondo, Yolanda
2
Quach, Sara
2
Seger-Guttmann, Tali
2
Tang, Chunyong
2
Thaichon, Park
2
Toufaily, Elissar
2
Wang, Di
2
Wang, Xueqin
2
Yang, Wensheng
2
Abbes, Intissar
1
Abdelmoety, Ziad Hassan
1
Aboul-Dahab, Sameh
1
Adam, Nawal Abdalla
1
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Journal of retailing and consumer services
Journal of business research : JBR
121
The journal of services marketing
83
International journal of hospitality management
82
SpringerLink / Bücher
54
European journal of operational research : EJOR
48
International journal of production economics
46
The service industries journal
42
Electronic commerce research
41
Transportation research / E : an international journal
41
Journal of retailing
39
Journal of service research : JSR
38
Management science : journal of the Institute for Operations Research and the Management Sciences
36
Journal of service management
34
International journal of electronic marketing and retailing : IJEMR
33
International journal of production research
31
Manufacturing & service operations management : M & SOM
30
International journal of retail & distribution management
28
Journal of service research
28
International journal of contemporary hospitality management
27
Journal of the Academy of Marketing Science
27
Psychology & marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
26
Asia Pacific journal of marketing and logistics
25
International journal of business information systems : IJBIS
25
Journal of hospitality marketing & management
25
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
24
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
24
Journal of internet commerce
23
Services marketing quarterly
23
Tourism management : research, policies, practice
23
Gabler Edition Wissenschaft
22
Information systems research : ISR
22
Journal of marketing
22
Managing service quality : MSQ ; an international journal
22
Service business
22
International journal of electronic customer relationship management : IJECRM
21
International journal of services and operations management
21
The international review of retail, distribution and consumer research
21
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ECONIS (ZBW)
182
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182
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1
Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons
Zhang, Yue
;
Hu, Xiaojian
;
Yao, Gang
;
Xu, Liangcheng
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462174
Saved in:
2
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
3
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
4
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
5
Impact of seller- and buyer-created content on product sales in the electronic commerce platform : the role of informativeness, readability, multimedia richness, and extreme valenc...
Cai, Xiaowei
;
Cebollada, Javier
;
Cortiñas, Mónica
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014235386
Saved in:
6
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
7
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
8
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
9
Return freight strategies and selling formats in e-commerce supply chain : the perspective of consumer fairness concerns and online shopping returns
Zhao, Ying
;
Guan, Zi-min
;
Zhang, Jun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372594
Saved in:
10
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
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