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~isPartOf:"Journal of retailing and consumer services"
~subject:"Kundenzufriedenheit"
~subject:"Markenimage"
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Kundenzufriedenheit
Markenimage
Consumer behaviour
772
Konsumentenverhalten
772
Beziehungsmarketing
582
Relationship marketing
582
Einzelhandel
325
Retail trade
325
Customer satisfaction
303
Brand management
286
Markenführung
286
Dienstleistungsqualität
240
Service quality
240
Brand image
180
Brand
147
Markenartikel
145
Online retailing
114
Online-Handel
114
Social Web
95
Social web
95
Internet marketing
79
Marketing management
79
Marketingmanagement
79
Online-Marketing
79
Customer service
75
Kundenservice
74
Confidence
70
Vertrauen
70
E-commerce
69
Electronic Commerce
69
Lieferkette
67
Supply chain
67
Emotion
63
Customer integration
61
Kundenintegration
61
Distribution channel
56
Vertriebsweg
56
Viral marketing
54
Virales Marketing
54
Corporate Social Responsibility
49
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Undetermined
373
Free
6
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Article
459
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Article in journal
459
Aufsatz in Zeitschrift
459
Language
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English
459
Author
All
Prentice, Catherine
10
Park, Jungkun
9
Lombart, Cindy
7
Söderlund, Magnus
7
Khan, Imran
6
Park, Eunil
6
Louis, Didier
5
Loureiro, Sandra Maria Correia
5
Molinillo, Sebastian
5
Baumann, Chris
4
Cambra-Fierro, Jesús
4
Casidy, Riza
4
Hyun, Hyowon
4
Japutra, Arnold
4
Kumar, Vikas
4
Liu, Chih-Hsing
4
Mortimer, Gary
4
Paramita, Widya
4
Quach, Sara
4
Bilgihan, Anil
3
Borges, Adilson
3
Dawes, John
3
Fazal-e-Hasan, Syed
3
Hamin, Hamin
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Ngo, Liem Viet
3
Paul, Justin
3
Pobil, Angel Pasqual del
3
Poncin, Ingrid
3
Rather, Raouf Ahmad
3
Seger-Guttmann, Tali
3
Thaichon, Paramaporn
3
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Ahn, Jiseon
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
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Published in...
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Journal of retailing and consumer services
Journal of business research : JBR
588
The journal of brand management : an international journal
296
The journal of product & brand management
292
International journal of hospitality management
254
The journal of services marketing
162
Journal of travel and tourism marketing
159
Tourism management : research, policies, practice
156
Asia Pacific journal of marketing and logistics
130
European journal of marketing : EJM
120
Industrial marketing management : the international journal for industrial and high-tech firms
120
The service industries journal
120
Journal of hospitality marketing & management
119
Psychology & marketing
112
Journal of strategic marketing
110
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
109
International journal of contemporary hospitality management
107
Cogent business & management
104
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
101
SpringerLink / Bücher
99
Marketing intelligence & planning
94
Journal of the Academy of Marketing Science
92
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
83
Journal of marketing
78
Journal of marketing communications
78
Tourism management perspectives : TMP
73
Service business
68
Journal of marketing management : MM
67
Marketing letters : a journal of research in marketing
67
Journal of service management
66
Journal of service research : JSR
66
Services marketing quarterly
66
The TQM journal : the international review of organizational improvement
66
Journal of international consumer marketing
61
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
International journal of productivity and quality management : IJPQM
59
Journal of global marketing
59
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
59
Journal of air transport management
57
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ECONIS (ZBW)
459
Showing
1
-
10
of
459
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date (oldest first)
1
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
2
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
3
Hey Google, I trust you! : the consequences of brand anthropomorphism in voice-based artificial intelligence contexts
Patrizi, Michela
;
Šerić, Maja
;
Vernuccio, Maria
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462234
Saved in:
4
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
5
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
6
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
7
Care
management
to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
8
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
9
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
10
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
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