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~isPartOf:"Journal of service management"
~isPartOf:"Psychology & marketing"
~subject:"Vertrauen"
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Search: subject_exact:"Customer relationship"
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Vertrauen
Beziehungsmarketing
205
Relationship marketing
205
Consumer behaviour
129
Konsumentenverhalten
129
Customer satisfaction
71
Kundenzufriedenheit
71
Dienstleistungsqualität
55
Service quality
55
Brand management
38
Markenführung
38
Brand image
31
Markenimage
31
Customer integration
29
Kundenintegration
29
Brand
26
Social Web
26
Social web
26
Markenartikel
25
Dienstleistungssektor
17
Service industry
17
Betriebliche Wertschöpfung
16
Emotion
16
Value creation
16
Services
15
Dienstleistung
14
Einzelhandel
14
Retail trade
14
Confidence
13
Customer experience
13
Customer service
12
Customer value
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Kundenservice
12
Kundenwert
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Social relations
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Soziale Beziehungen
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Viral marketing
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Virales Marketing
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Breazeale, Michael
1
Di Mascio, Rita
1
El-Manstrly, Dahlia
1
Fatima, Johra Kayeser
1
Gupta, Reetika
1
Hammerschmidt, Maik
1
Hansen, Torben
1
Heskett, James L.
1
Huaman-Ramirez, Richard
1
Jakic, Ana
1
Johns, Raechel
1
Kabadayi, Sertan
1
Kunz, Werner
1
Loureiro, Sandra Maria Correia
1
Lunardo, Renaud
1
Meyer, Anton
1
Miranda, Francisco J.
1
Mozafari, Nika
1
Nataraajan, Rajan
1
Ndubisi, Nelson Oly
1
Obal, Michael
1
Park, Jihye
1
Tsiotsou, Rodoula H.
1
Vásquez Párraga, Arturo
1
Wagner, Maximilian Oskar
1
Weiger, Welf Hermann
1
Yi, Youjae
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Journal of service management
Psychology & marketing
Journal of retailing and consumer services
58
Journal of business research : JBR
37
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
20
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
The service industries journal
16
Journal of strategic marketing
15
International journal of electronic marketing and retailing : IJEMR
14
The journal of services marketing
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Cogent business & management
10
Journal of travel and tourism marketing
10
European journal of marketing : EJM
9
International journal of electronic customer relationship management : IJECRM
9
International journal of retail & distribution management
9
Service business
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of service research : JSR
7
International journal of bank marketing
6
International journal of internet marketing and advertising : IJIMA
6
International journal of technology marketing : IJTMkt
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of internet commerce
6
Market : review for marketing theory and practice
6
Marketing intelligence & planning
6
SpringerLink / Bücher
6
The international review of retail, distribution and consumer research
6
The journal of product & brand management
6
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ECONIS (ZBW)
13
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1
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10
of
13
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date (oldest first)
1
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
2
How brand self-disclosure helps brands create intimacy with customers : the role of information valence and anthropomorphism
Huaman-Ramirez, Richard
;
Lunardo, Renaud
;
Vásquez …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 460-477
Persistent link: https://www.econbiz.de/10012796120
Saved in:
3
Trust me, I'm a bot : repercussions of chatbot disclosure in different service frontline settings
Mozafari, Nika
;
Weiger, Welf Hermann
;
Hammerschmidt, Maik
- In:
Journal of service management
33
(
2022
)
2
,
pp. 221-245
Persistent link: https://www.econbiz.de/10012880725
Saved in:
4
How the young adult consumer segment responds to trusty and committed marketing relationship
Ndubisi, Nelson Oly
;
Nataraajan, Rajan
- In:
Psychology & marketing
35
(
2018
)
12
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011970101
Saved in:
5
Impact of relational benefits on trust in the Asian context : alternative model testing with satisfaction as a mediator and relationship age as a moderator
Fatima, Johra Kayeser
;
Di Mascio, Rita
;
Johns, Raechel
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 443-453
Persistent link: https://www.econbiz.de/10011970142
Saved in:
6
The impact of language style accommodation during social media interactions on brand trust
Jakic, Ana
;
Wagner, Maximilian Oskar
;
Meyer, Anton
- In:
Journal of service management
28
(
2017
)
3
,
pp. 418-441
Persistent link: https://www.econbiz.de/10011758696
Saved in:
7
The social aspects of consumption as predictors of consumer loyalty : online vs offline services
Tsiotsou, Rodoula H.
- In:
Journal of service management
27
(
2016
)
2
,
pp. 91-116
Persistent link: https://www.econbiz.de/10011564668
Saved in:
8
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
9
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
Saved in:
10
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
1
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