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~isPartOf:"Journal of service management"
~subject:"Customer integration"
~subject:"Mitarbeiterbindung"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Customer integration
Mitarbeiterbindung
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
38
Konsumentenverhalten
38
Customer service
11
Kundenservice
11
Beschwerdemanagement
10
Complaint management
10
Satisfaction
10
Services
10
Arbeitszufriedenheit
9
Customer experience
9
Dienstleistung
9
Job satisfaction
9
Dienstleistungssektor
8
Einzelhandel
8
Retail trade
8
Service industry
8
Kundenintegration
7
Dienstleistungsmarketing
6
Services marketing
6
Viral marketing
6
Virales Marketing
6
Customer loyalty
5
Emotion
5
Service recovery
5
Zufriedenheit
5
Employee retention
4
Online retailing
4
Online-Handel
4
Arbeitskräfte
3
Arbeitsverhalten
3
Betriebliche Wertschöpfung
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Edvardsson, Bo
3
Tronvoll, Bård
2
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Ferrier, Elizabeth
1
Gazzoli, Gabriel
1
Hancer, Murat
1
Heskett, James L.
1
Kepes, Sven
1
Kim, Peter Beomcheol
1
Kingshott, Russel P. J.
1
Klaus, Philipp
1
Kong, Titus Tak Chuen
1
Leon, Matthew
1
Lindsey-Hall, Kristina K.
1
Marshall, Roger
1
Maull, Roger S.
1
McColl-Kennedy, Janet R.
1
Meiren, Thomas
1
Michel, Eric J.
1
Ponsignon, Frederic
1
Qi, Ji
1
Schaarschmidt, Mario
1
Schäfer, Adrienne
1
Sharma, Piyush
1
Weinzimmer, Laurence G.
1
Wheeler, Anthony R.
1
Witell, Lars
1
Xu, Yingzi
1
Åkesson, Maria
1
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Journal of service management
Journal of retailing and consumer services
24
Journal of business research : JBR
19
International journal of hospitality management
13
Journal of hospitality marketing & management
13
The journal of services marketing
13
The service industries journal
12
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Tourism management : research, policies, practice
8
Service business
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cogent business & management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of the Academy of Marketing Science
6
Services marketing quarterly
6
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
Journal of hospitality and tourism insights
5
The journal of business & industrial marketing
5
Total quality management & business excellence
5
Tourism management perspectives : TMP
5
European journal of marketing
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of marketing
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Management decision : MD
4
The TQM journal : the international review of organizational improvement
4
From customer retention to a holistic stakeholder management system : living a vision
3
International journal of business innovation and research : IJBIR
3
International journal of consumer studies
3
Journal of customer behaviour
3
Journal of marketing management : MM
3
Journal of service research
3
Journal of service research : JSR
3
Journal of service theory and practice
3
Journal of travel and tourism marketing
3
Marketing intelligence & planning
3
South Asian journal of management : SAJM
3
The international journal of bank marketing : IJBM
3
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ECONIS (ZBW)
10
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1
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10
of
10
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date (oldest first)
1
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
2
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
3
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
4
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
5
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
6
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
7
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
8
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
9
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
Saved in:
10
Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel
;
Hancer, Murat
;
Kim, Peter Beomcheol
- In:
Journal of service management
24
(
2013
)
4
,
pp. 382-400
Persistent link: https://www.econbiz.de/10009790197
Saved in:
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