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~isPartOf:"Journal of service management"
~subject:"Hotel industry"
~subject:"Theory"
~subject:"Vertrauen"
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Search: subject_exact:"Käuferzufriedenheit"
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Hotel industry
Theory
Vertrauen
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
38
Konsumentenverhalten
38
Customer service
11
Kundenservice
11
Beschwerdemanagement
10
Complaint management
10
Satisfaction
10
Services
10
Arbeitszufriedenheit
9
Customer experience
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Dienstleistung
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Job satisfaction
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Dienstleistungssektor
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Einzelhandel
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Retail trade
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Service industry
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Customer integration
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Kundenintegration
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Dienstleistungsmarketing
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Services marketing
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Viral marketing
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Virales Marketing
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Customer loyalty
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Emotion
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Service recovery
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Zufriedenheit
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Employee retention
4
Mitarbeiterbindung
4
Online retailing
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Online-Handel
4
Arbeitskräfte
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Breazeale, Michael
1
El-Manstrly, Dahlia
1
Garnefeld, Ina
1
He, Zeya
1
Heskett, James L.
1
Hsieh, Chia-chuan
1
Li, Xiang
1
Lin, Jiun-sheng Chris
1
Loureiro, Sandra Maria Correia
1
Miranda, Francisco J.
1
Steinhoff, Lena
1
Wu, Luorong
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Journal of service management
International journal of hospitality management
128
International journal of contemporary hospitality management
51
Journal of hospitality marketing & management
50
Journal of retailing and consumer services
41
Journal of travel and tourism marketing
40
Tourism management : research, policies, practice
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
The service industries journal
14
Journal of business research : JBR
13
The journal of services marketing
12
Asia Pacific journal of marketing and logistics
11
SpringerLink / Bücher
11
Tourism management perspectives : TMP
11
Journal of strategic marketing
10
Services marketing quarterly
10
Cogent business & management
9
Gabler Edition Wissenschaft
9
International journal of electronic marketing and retailing : IJEMR
9
International journal of leisure and tourism marketing : IJLTM
8
Journal for global business advancement : JGBA
8
Journal of hospitality and tourism insights
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
International journal of services, economics and management
7
Journal of Islamic marketing
7
Pakistan journal of commerce and social sciences
7
Service business
7
Tourism analysis : an interdisciplinary tourism & hospitality journal
7
European journal of marketing : EJM
6
International journal of e-business research : an official publication of the Information Resources Management Association
6
International journal of electronic customer relationship management : IJECRM
6
International journal of quality & reliability management
6
Journal of Asian finance, economics and business : JAFEB
6
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
6
Psychology & marketing
6
Springer eBook Collection / Business and Economics
6
The TQM journal : the international review of organizational improvement
6
The journal of business & industrial marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Administrative Sciences : open access journal
5
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ECONIS (ZBW)
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1
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
2
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Saved in:
3
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
Saved in:
4
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
5
Primacy versus recency effects in extended service encounters
Garnefeld, Ina
;
Steinhoff, Lena
- In:
Journal of service management
24
(
2013
)
1
,
pp. 64-81
Persistent link: https://www.econbiz.de/10009728592
Saved in:
6
Modeling service friendship and customer compliance in high-contact service relationships
Lin, Jiun-sheng Chris
;
Hsieh, Chia-chuan
- In:
Journal of service management
22
(
2011
)
5
,
pp. 607-632
Persistent link: https://www.econbiz.de/10009405809
Saved in:
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