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~isPartOf:"Journal of strategic marketing"
~isPartOf:"The journal of services marketing"
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Search: subject:"Kundenmanagement"
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Subject
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Beziehungsmarketing
386
Relationship marketing
386
Consumer behaviour
176
Konsumentenverhalten
176
Customer satisfaction
146
Kundenzufriedenheit
146
Dienstleistungsqualität
122
Service quality
122
Customer integration
48
Kundenintegration
48
Customer service
42
Kundenservice
42
Lieferantenmanagement
40
Supplier relationship management
40
Social Web
38
Social web
38
Dienstleistungssektor
36
Service industry
36
Brand management
34
Markenführung
34
Betriebliche Wertschöpfung
33
Value creation
33
Confidence
29
Marketing management
29
Marketingmanagement
29
Vertrauen
29
Customer value
28
Kundenwert
28
Dienstleistungsmarketing
26
Einzelhandel
26
Retail trade
26
Services marketing
26
Brand image
24
Markenimage
24
USA
24
United States
24
Beschwerdemanagement
23
Complaint management
23
Customer experience
23
Emotion
23
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Undetermined
214
Free
4
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Article
381
Book / Working Paper
5
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Article in journal
386
Aufsatz in Zeitschrift
386
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
Case study
1
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1
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Language
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English
386
Author
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Simkin, Lyndon
7
Klaus, Philipp
6
Mattila, Anna S.
6
Pervan, Simon J.
5
Roy, Sanjit
5
Dibb, Sally
4
Fernandes, Teresa
4
Harrigan, Paul
4
Roy, Sanjit Kumar
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bove, Liliana L.
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Japutra, Arnold
3
Johnson, Lester W.
3
Ngo, Liem Viet
3
O'Cass, Aron
3
Thaichon, Park
3
Akaka, Melissa Archpru
2
Ashill, Nicholas
2
Balaji, M. S.
2
Bang, Nguyen
2
Banik, Shanta
2
Barnes, Donald C.
2
Basso, Kenny
2
Baumann, Chris
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Canhoto, Ana Isabel Domingos
2
Choi, Beom Joon
2
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Published in...
All
Journal of strategic marketing
The journal of services marketing
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
386
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61
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386
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61
Online student engagement and place attachment to campus in the new service marketplace : an exploratory study
Huang, Yuying
;
Finsterwalder, Jörg
;
Chen, Ning
; …
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 597-611
Persistent link: https://www.econbiz.de/10013407570
Saved in:
62
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
63
Accommodating ethnic minority consumers during service encounters : the fine line
Mady, Sarah
;
Ford, John B.
;
Mady, Tarek
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 674-690
Persistent link: https://www.econbiz.de/10013407588
Saved in:
64
Customer responses to service failures on social media
Varnali, Kaan
;
Cesmeci, Caner
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 691-709
Persistent link: https://www.econbiz.de/10013407589
Saved in:
65
Relational cohesion between users and smart voice assistants
Hernández Ortega, Blanca
;
Aldas-Manzano, Joaquin
; …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 725-740
Persistent link: https://www.econbiz.de/10013407596
Saved in:
66
Improving service brand personality with augmented reality marketing
Plotkina, Daria
;
Dinsmore, John
;
Racat, Margot
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 781-799
Persistent link: https://www.econbiz.de/10013407600
Saved in:
67
The role of reciprocity and reputation in service relationships with arts organisations
Toscani, Giulio
;
Prendergast, Gerard P.
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 800-812
Persistent link: https://www.econbiz.de/10013407601
Saved in:
68
Value co-creation in services for animal companions
Hendricks, Jennifer
;
Schmitz, Gertrud
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 831-845
Persistent link: https://www.econbiz.de/10013407607
Saved in:
69
Addressing customer misbehavior contagion in access-based services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
70
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
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