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~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"The service industries journal"
~subject:"customer satisfaction"
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customer satisfaction
Customer satisfaction
383
Kundenzufriedenheit
383
Dienstleistungsqualität
204
Service quality
204
Beziehungsmarketing
175
Relationship marketing
175
Consumer behaviour
152
Konsumentenverhalten
152
Holiday behaviour
81
Urlaubsverhalten
81
Tourism
45
Tourismus
45
Hotel industry
43
Hotellerie
43
Tourism industry
41
Tourismuswirtschaft
41
satisfaction
41
Beschwerdemanagement
38
Complaint management
38
Tourism marketing
36
Tourismusmarketing
36
Customer value
35
Kundenwert
35
Emotion
33
Measurement
29
Messung
29
Taiwan
29
Customer service
26
Kundenservice
26
Brand image
23
Destination management
23
Destinationsmanagement
23
Markenimage
23
Viral marketing
23
Virales Marketing
23
loyalty
21
Deutschland
20
Germany
20
service quality
20
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29
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29
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Hyun, Sunghyup Sean
2
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Ali, Faizan
1
Ariffin, Ahmad Azmi M.
1
Barua, Zapan
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
Hong, Seock-Jin
1
Hongyi, Xu
1
Horbel, Chris
1
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1
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1
Iranmanesh, Mohammad
1
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1
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Journal of travel and tourism marketing
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
Cogent business & management
25
Total quality management & business excellence
18
Journal of hospitality marketing & management
17
International journal of services and operations management
16
International journal of productivity and quality management : IJPQM
15
Journal of marketing
15
International journal of business information systems : IJBIS
14
International journal of services, economics and management
14
Services marketing quarterly
14
International journal of electronic customer relationship management : IJECRM
11
International journal of electronic marketing and retailing : IJEMR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
International journal of business excellence
9
International journal of business excellence : IJBEX
9
Administrative Sciences : open access journal
8
International journal of production research
8
Journal of Contemporary Issues in Business and Government
8
Journal of service research : JSR
8
Journal of strategic marketing
8
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
8
International journal of business innovation and research : IJBIR
7
Journal for global business advancement : JGBA
7
Middle East journal of management : MEJM
7
The international review of retail, distribution and consumer research
7
Global business review
6
International journal of business and globalisation : IJBG
6
International journal of business innovation and research
6
International journal of services and operations management : IJSOM
6
International journal of technology marketing : IJTMkt
6
Nepalese journal of finance : a publication of Uniglobe College
6
Psychology & marketing
6
Quality management journal : QMJ
6
International journal of Indian culture and business management
5
International journal of market research
5
International journal of services technology and management
5
Journal of business economics and management
5
Journal of industrial engineering and management : JIEM
5
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ECONIS (ZBW)
29
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1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
4
What attributes affect customer satisfaction in green restaurants? : an aspect-based sentiment analysis approach
Shahhosseini, Mansour
;
Nasr, Arash Khalili
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 472-490
Persistent link: https://www.econbiz.de/10014513662
Saved in:
5
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
6
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
7
The impacts of complaint efforts on customer satisfaction and loyalty
Cai, Ruiying
;
Chi, Christina Geng-Qing
- In:
The service industries journal
38
(
2018
)
15/16
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10011977443
Saved in:
8
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
9
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
10
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
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