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~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Services marketing quarterly"
~subject:"Konsumentenverhalten"
~subject:"United States"
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Search: subject:"Verbraucherzufriedenheit"
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Konsumentenverhalten
United States
Customer satisfaction
261
Kundenzufriedenheit
261
Dienstleistungsqualität
159
Service quality
159
Consumer behaviour
141
Beziehungsmarketing
100
Relationship marketing
100
Holiday behaviour
71
Urlaubsverhalten
71
satisfaction
48
Tourism
36
Tourismus
36
Hotel industry
34
Hotellerie
34
Tourism industry
33
Tourismuswirtschaft
33
Tourism marketing
30
Tourismusmarketing
30
Emotion
28
Brand image
24
Markenimage
24
customer satisfaction
23
loyalty
21
Airline
20
Fluggesellschaft
20
Destination management
19
Destinationsmanagement
19
Viral marketing
19
Virales Marketing
19
service quality
19
Brand management
18
Markenführung
18
Arbeitszufriedenheit
17
China
17
Customer service
17
Job satisfaction
17
Kundenservice
17
USA
17
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Article
150
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150
Aufsatz in Zeitschrift
150
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English
150
Author
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Han, Heesup
15
Hsu, Maxwell K.
4
Kim, Jinkyung Jenny
4
Yu, Jongsik
4
Hsu, Cathy H. C.
3
Hyun, Sunghyup Sean
3
Kim, Wansoo
3
Lee, Choong-Ki
3
Leisen Pollack, Birgit
3
Su, LuJun
3
Wong, IpKin Anthony
3
Al-Ansi, Amr
2
Choi, Beom Joon
2
Chua, Bee-Lia
2
Gamliel, Eyal
2
Ghantous, Nabil
2
Gilboa, Shaked
2
Herstein, Ram
2
Kim, Myung-Ja
2
Koo, Bonhak
2
Lam, Iok Keng Veronica
2
Lee, Jin-soo
2
Mattila, Anna S.
2
Moon, Hyoungeun
2
Qu, Hailin
2
Quach, Sara
2
Ryu, Kisang
2
Shin, Hyunju
2
Swanson, Scott R.
2
Thaichon, Park
2
Tsai, Henry
2
Tung, Vincent Wing Sun
2
Adam, Issahaku
1
Adongo, Charles A.
1
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ahn, Jiseon
1
Alcántara-Pilar, Juan Miguel
1
Ali, Alisha
1
Ali, Faizan
1
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Journal of travel and tourism marketing
Services marketing quarterly
Journal of retailing and consumer services
324
International journal of hospitality management
200
Journal of business research : JBR
151
The journal of services marketing
112
Journal of hospitality marketing & management
94
International journal of contemporary hospitality management
81
Cogent business & management
70
Tourism management : research, policies, practice
55
Psychology & marketing
53
The service industries journal
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Asia Pacific journal of marketing and logistics
49
Journal of service research : JSR
45
Service business
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of service management
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
Journal of strategic marketing
36
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of air transport management
31
Journal of the Academy of Marketing Science
30
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
International journal of quality and service sciences
26
International journal of retail & distribution management
26
Managing service quality : MSQ ; an international journal
26
The TQM journal : the international review of organizational improvement
26
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Journal of internet commerce
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
International journal of services and operations management
24
Total quality management & business excellence
24
International journal of consumer studies
23
International journal of services, economics and management
23
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ECONIS (ZBW)
150
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1
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10
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150
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Assessing the role of consumer experience, engagement, and satisfaction in healthcare services : a two-stage reflective-formative measurement using pls-sem
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 55-82
Persistent link: https://www.econbiz.de/10014513538
Saved in:
3
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
4
Will sensory impressions drive the intention to revisit? : an empirical study in the rural tourism
Lu, Wenjing
;
Low Mei Peng
;
Wai Mun Yeong
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 292-306
Persistent link: https://www.econbiz.de/10014513644
Saved in:
5
What attributes affect customer satisfaction in green restaurants? : an aspect-based sentiment analysis approach
Shahhosseini, Mansour
;
Nasr, Arash Khalili
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 472-490
Persistent link: https://www.econbiz.de/10014513662
Saved in:
6
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
7
Impact of green brand authenticity on warm glow, green satisfaction, and willingness to pay more
Moon, Hyoungeun
;
Yu, Jongsik
;
Chua, Bee-Lia
;
Han, Heesup
- In:
Journal of travel and tourism marketing
40
(
2023
)
4
,
pp. 326-344
Persistent link: https://www.econbiz.de/10014369795
Saved in:
8
How product design affects repurchase intention, eWOM, and museum visit intention : museum mystery boxes in China
Lin, Feng
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 434-451
Persistent link: https://www.econbiz.de/10014369822
Saved in:
9
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
Saved in:
10
Influence of vegan attributes on hotel consumption value, perceived advantages, and word-of-mouth and revisit intentions
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Seo, …
- In:
Journal of travel and tourism marketing
40
(
2023
)
8
,
pp. 639-652
Persistent link: https://www.econbiz.de/10014447620
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