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~isPartOf:"Journal of travel and tourism marketing"
~subject:"Service quality"
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Search: subject:"Luftverkehrsgesellschaft"
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Service quality
Airline
38
Fluggesellschaft
38
Consumer behaviour
18
Dienstleistungsqualität
18
Konsumentenverhalten
18
Air transport
16
Luftverkehr
16
Beziehungsmarketing
14
Customer satisfaction
14
Kundenzufriedenheit
14
Relationship marketing
14
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7
Passagierluftverkehr
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Low-cost strategy
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Niedrigpreisstrategie
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Kundenservice
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airlines
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Arbeitszufriedenheit
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Australia
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Australien
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Brand image
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Hongkong
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South Korea
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Südkorea
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USA
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Urlaubsverhalten
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airline industry
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controllability
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passenger loyalty
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stability
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Han, Heesup
5
Hyun, Sunghyup Sean
3
Kim, Wansoo
2
Nikbin, Davoud
2
Bartlett, Albert
1
Bauernfeind, Ulrike
1
Chong, Sookyup
1
Chua, Bee-Lia
1
Coulter, Keith S.
1
Dickinger, Astrid
1
Iranmanesh, Mohammad
1
Ishak Ismail
1
Kim, Insin
1
Law, Chun Hung Roberts
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Lee, Hyangjung
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Lee, Jin-soo
1
Lee, Kai-Sean
1
Lee, Sanghyeop
1
Lee, Won Seok
1
Lho, Heejung Linda
1
Lin, Yi Hsin
1
López Bonilla, Luis Miguel
1
López-Bonilla, Jesús Manuel
1
Marimuthu, Malliga
1
Matikiti, Rosemary
1
Mattila, Anna S.
1
Messner, Wolfgang
1
Moon, Hyoungeun
1
Mpinganjira, Mercy
1
Newman, David G.
1
Noppadol Manosuthi
1
Park, Yumi
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Poon, Wai Ching
1
Qu, Hailin
1
Roberts-Lombard, Mornay
1
Rohaizat Baharun
1
Shim, Changsup
1
Sparks, Beverly
1
Tjiptono, Fandy
1
Wang, Chen-ya
1
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Journal of travel and tourism marketing
Journal of air transport management
74
Journal of retailing and consumer services
9
Tourism management : research, policies, practice
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Journal of revenue and pricing management
5
Services marketing quarterly
5
Transportation research / E : an international journal
5
International journal of contemporary hospitality management
4
International journal of industrial organization
4
Quality management journal : QMJ
4
Service business
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism review
4
CESifo working papers
3
International journal of business and economics
3
International journal of business policy and economics
3
International journal of hospitality management
3
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
International journal of services and operations management
3
The TQM journal : the international review of organizational improvement
3
Tourism analysis : an interdisciplinary tourism & hospitality journal
3
Working paper / National Bureau of Economic Research, Inc.
3
Benchmarking : an international journal ; BIJ
2
Contemporary economics
2
Discussion paper / Tinbergen Institute
2
Economics of transportation : the official journal of the International Transportation Economics Association
2
IEEE transactions on engineering management : EM
2
International journal of electronic customer relationship management : IJECRM
2
International journal of production economics
2
International journal of quality & reliability management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of business research : JBR
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research : JSR
2
Journal of vacation marketing : an international journal
2
Managing service quality : MSQ ; an international journal
2
Manufacturing & service operations management : M & SOM
2
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ECONIS (ZBW)
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1
Causal-predictive model of customer lifetime/influence value : mediating roles of memorable experiences and customer engagement in hotels and airlines
Noppadol Manosuthi
;
Lee, Jin-soo
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10012607328
Saved in:
2
Self-check-in kiosk quality and airline non-contact service maximization : how to win air traveler satisfaction and loyalty in the post-pandemic world?
Moon, Hyoungeun
;
Lho, Heejung Linda
;
Han, Heesup
- In:
Journal of travel and tourism marketing
38
(
2021
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10012549656
Saved in:
3
The impact of language proficiency on airline service satisfaction
Messner, Wolfgang
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
Saved in:
4
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
- In:
Journal of travel and tourism marketing
37
(
2020
)
3
,
pp. 380-395
Persistent link: https://www.econbiz.de/10012289340
Saved in:
5
Review of studies on airline website evaluation
Chong, Sookyup
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
36
(
2019
)
1
,
pp. 60-75
Persistent link: https://www.econbiz.de/10012179364
Saved in:
6
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
7
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
8
Will you fly with this airline in the future? : an empirical study of airline avoidance after accidents
Yang, Lin
;
Tjiptono, Fandy
;
Poon, Wai Ching
- In:
Journal of travel and tourism marketing
35
(
2018
)
9
,
pp. 1145-1159
Persistent link: https://www.econbiz.de/10011942051
Saved in:
9
Investigating the effectiveness of repositioning strategies : the customers' perspective
Zhang, Chrystal
;
Lin, Yi Hsin
;
Newman, David G.
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1235-1250
Persistent link: https://www.econbiz.de/10011627492
Saved in:
10
The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
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