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~isPartOf:"Service business"
~subject:"Beziehungsmarketing"
~subject:"Lieferantenmanagement"
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Beziehungsmarketing
Lieferantenmanagement
Relationship marketing
80
Dienstleistungsqualität
46
Service quality
46
Customer satisfaction
45
Kundenzufriedenheit
45
Consumer behaviour
40
Konsumentenverhalten
40
Supplier relationship management
18
Customer integration
13
Kundenintegration
13
Satisfaction
11
Beschwerdemanagement
10
Betriebliche Wertschöpfung
10
Complaint management
10
Value creation
10
Confidence
9
Customer service
9
Emotion
9
Kundenservice
9
Vertrauen
9
Customer participation
8
Dienstleistungssektor
8
Service industry
8
Social Web
8
Social web
8
Customer loyalty
7
Customer value
7
Kundenwert
7
Einzelhandel
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
Business services
5
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
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Undetermined
83
Free
4
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Article
87
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Article in journal
87
Aufsatz in Zeitschrift
87
Case study
1
Fallstudie
1
Language
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English
87
Author
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Le Nguyen Hau
5
Lee, Donhee
3
Pham Ngoc Thuy
3
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Joo, Jaehun
2
Kim, Taegoo
2
Lee, Gyehee
2
Lee, Sang M.
2
Melero-Polo, Iguácel
2
Tsai, Ching-Yi Daphne
2
Wu, Shih-Hao
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Abualqumboz, Moheeb
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Baptista, Cristina Sales
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
1
Bloemer, Johanna M.
1
Cambra Fierro, Jesús J.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Castellanos Verdugo, Mario
1
Centeno, Edgar
1
Chang, Hsin Hsin
1
Chen, Han
1
Chen, I. Fei
1
Chen, Ja-Shen
1
Chen, Lily Shui-lien
1
Chen, WeiWei
1
Chen, Yu Hsin
1
Chen, Yuan
1
Cheng, Lai-yu
1
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Service business
Industrial marketing management : the international journal for industrial and high-tech firms
1,010
Journal of business research : JBR
803
Journal of retailing and consumer services
605
International journal of production economics
473
The journal of business & industrial marketing
406
SpringerLink / Bücher
371
International journal of production research
344
International journal of hospitality management
288
European journal of operational research : EJOR
262
The journal of services marketing
231
The service industries journal
198
Journal of the Academy of Marketing Science
192
Gabler Edition Wissenschaft
171
Journal of strategic marketing
168
Journal of purchasing and supply management
164
Journal of business-to-business marketing
154
Journal of marketing
147
International journal of electronic customer relationship management : IJECRM
142
Asia Pacific journal of marketing and logistics
125
Journal of service research : JSR
124
Management science : journal of the Institute for Operations Research and the Management Sciences
124
International journal of contemporary hospitality management
121
Journal of retailing
119
Journal of service management
118
The journal of product & brand management
118
Journal of travel and tourism marketing
116
Journal of hospitality marketing & management
115
Cogent business & management
114
Tourism management : research, policies, practice
114
European journal of marketing : EJM
113
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
111
Production and operations management : an international journal of the Production and Operations Management Society
111
Journal of operations management
110
The journal of brand management : an international journal
110
Marketing intelligence & planning
109
International journal of procurement management
104
Journal of marketing management : MM
100
Psychology & marketing
100
Transportation research / E : an international journal
100
Springer eBook Collection / Business and Economics
98
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ECONIS (ZBW)
87
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1
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
2
Towards becoming a service-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui
;
Huang, Chao-Chin
;
Tu, Pei-Yun
- In:
Service business
17
(
2023
)
2
,
pp. 607-632
Persistent link: https://www.econbiz.de/10014333845
Saved in:
3
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
4
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
5
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
6
Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales
;
Mota, João
;
Santos, Jose Novais
- In:
Service business
16
(
2022
)
3
,
pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
Saved in:
7
Do customers exhibit gratitude after service recovery? : understanding the moderating role of
relationship
type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
8
The effect of subscription relational bond on customer engagement and stickiness in podcast : the moderating role of social connectedness
Chen, Yu Hsin
;
Keng, Ching-Jui
- In:
Service business
17
(
2023
)
3
,
pp. 723-745
Persistent link: https://www.econbiz.de/10014333856
Saved in:
9
O2O switching determinants and successful drivers in omnichannel retailing services
Wu, Pei-Ju
- In:
Service business
17
(
2023
)
3
,
pp. 771-788
Persistent link: https://www.econbiz.de/10014333861
Saved in:
10
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
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