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~person:"Büttgen, Marion"
~person:"Herrmann, Andreas"
~person:"Kumar, V."
~type_genre:"Book section"
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Beziehungsmarketing
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Büttgen, Marion
Herrmann, Andreas
Kumar, V.
Bruhn, Manfred
42
Homburg, Christian
29
Stauss, Bernd
23
Töpfer, Armin
23
Helmke, Stefan
20
Uebel, Matthias
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Georgi, Dominik
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Hippner, Hajo
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Kundenorientierung von Banken : Strategien für Kundennähe und effektives Beziehungsmanagement
3
Handbook of research on customer equity in marketing
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Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Automobilmarktforschung : Nutzenorientierung von Pkw-Herstellern
1
Customer engagement marketing
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Customer retention in the automotive industry : quality, satisfaction and loyalty
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Handbook of business-to-business marketing
1
Handbook of marketing and finance
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Handbook of marketing strategy
1
Handbook of research on customer engagement
1
Handbuch Kundenbindungsmanagement
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How to succeed in the digital age : strategies from 17 top managers
1
Interaktionen im Dienstleistungsbereich
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Kundenbeziehungen im Dienstleistungsbereich
1
Kundenintegration : Forum Dienstleistungsmanagement
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
1
Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
1
Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
1
Marketing - wie Sie Kunden gewinnen und halten
1
Marketing in kleinen und mittleren Unternehmen
1
Marketing mix decisions : new perspectives and practices
1
Marketing-Controlling
1
Neue Entwicklungen im Dienstleistungsmarketing : [Vorträge des 8. Dienstleistungsmarketing-Workshops, der im Februar 2001 an der Universität Innsbruck veranstaltet wurde]
1
Three essays on success factors of digital and non-digital services
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Web 2.0-Anwendungen zur Informationsgewinnung von Unternehmen : Nutzungsmöglichkeiten für Marktforschung, Innovationsmanagement und CRM
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ECONIS (ZBW)
29
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1
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
2
Customer engagement and marketing practice
Kumar, V.
- In:
Handbook of research on customer engagement
,
(pp. 4-19)
.
2019
Persistent link: https://www.econbiz.de/10013163341
Saved in:
3
Customer engagement marketing
Pansari, Anita
;
Kumar, V.
- In:
Customer engagement marketing
,
(pp. 1-27)
.
2018
Persistent link: https://www.econbiz.de/10011739810
Saved in:
4
Customer
relationship
management
in business markets
Venkatesan, Rajkumar
;
Kumar, V.
;
Reinartz, Werner J.
- In:
Handbook of business-to-business marketing
,
(pp. 311-331)
.
2012
Persistent link: https://www.econbiz.de/10009500147
Saved in:
5
The future of customer equity
Kumar, V.
;
Shukla, Gayatri
- In:
Handbook of research on customer equity in marketing
,
(pp. 483-492)
.
2015
Persistent link: https://www.econbiz.de/10010483412
Saved in:
6
Aggregate- and individual-level customer lifetime value
Kumar, V.
;
Pansari, Anita
- In:
Handbook of research on customer equity in marketing
,
(pp. 44-76)
.
2015
Persistent link: https://www.econbiz.de/10010483500
Saved in:
7
The management model in the digital networked world
Brenner, Walter
;
Herrmann, Andreas
- In:
How to succeed in the digital age : strategies from 17 …
,
(pp. 13-35)
.
2014
Persistent link: https://www.econbiz.de/10010341292
Saved in:
8
Enhancing financial performance : the power of customer metrics
Kumar, V.
;
Umashankar, Nita
- In:
Handbook of marketing and finance
,
(pp. 9-42)
.
2012
Persistent link: https://www.econbiz.de/10009552536
Saved in:
9
Customer lifetime value management : strategies to measure and maximize customer profitability
Kumar, V.
;
Rajan, Bharath
- In:
Handbook of marketing strategy
,
(pp. 107-134)
.
2012
Persistent link: https://www.econbiz.de/10009530867
Saved in:
10
Optimal allocation of marketing mix resources : B2C and B2B case studies
Kumar, V.
- In:
Marketing mix decisions : new perspectives and practices
,
(pp. 113-153)
.
2008
Persistent link: https://www.econbiz.de/10003769437
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