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~person:"Chaker, Nawar N."
~person:"Guenzi, Paolo"
~person:"Homburg, Christian"
~subject:"Customer satisfaction"
~subject:"Verkaufspersonal"
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Customer satisfaction
Verkaufspersonal
Beziehungsmarketing
124
Relationship marketing
124
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81
Marketingmanagement
80
Theorie
80
Theory
80
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76
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65
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45
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37
Kundenzufriedenheit
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Success factor
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Strategisches Management
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Consumer behaviour
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Chaker, Nawar N.
Guenzi, Paolo
Homburg, Christian
Han, Heesup
55
Svensson, Göran
36
Agnihotri, Raj
35
Mattila, Anna S.
33
Wieseke, Jan
29
Ahearne, Michael
24
Prentice, Catherine
24
Ringle, Christian M.
23
Wong, IpKin Anthony
23
Mittal, Vikas
22
Gil Saura, Irene
21
Itani, Omar S.
21
Jaramillo, Fernando
21
Prybutok, Victor R.
21
Rapp, Adam
21
Aksoy, Lerzan
20
Alavi, Sascha
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Hyun, Sunghyup Sean
20
Jang, Soocheong
20
Shahin, Arash
19
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18
Johnson, Jeff S.
18
Rangarajan, Deva
18
Schwepker, Charles H. <Jr.>
18
Bilgihan, Anil
17
Bolander, Willy
17
Evans, Kenneth R.
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Habel, Johannes
17
Sharma, Piyush
17
Grégoire, Yany
16
Huber, Frank
16
Keiningham, Timothy
16
Park, Jungkun
16
Plouffe, Christopher R.
16
Roschk, Holger
16
Schmitz, Christian
16
Singh, Ramendra
16
Balaji, M. S.
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Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of the Academy of Marketing Science
8
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
8
Journal of marketing
7
Journal of personal selling & sales management
6
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
4
Journal of business research : JBR
3
Reihe: Management-Know-how / M : praxisnah und aktuell
3
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Sales management : a multinational perspective
2
The journal of business & industrial marketing
2
The journal of personal selling & sales management : JPSSM
2
California management review
1
Decision sciences
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft
1
Handbuch Produktmanagement : Strategieentwicklung - Produktplanung - Organisation - Kontrolle
1
Kompetenz in Wissenschaft & Management
1
Psychology & marketing
1
Vertrieb : Verkäufer führen - Umsatz machen
1
Vertriebssteuerung in der Finanzdienstleistungsindustrie
1
Wissenschaft & Praxis
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ECONIS (ZBW)
74
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1
Implementing the marketing concept at the employee-customer interface : the role of customer need
knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
2
Customer satisfaction and elapsed time since purchase as drivers of price
knowledge
Homburg, Christian
;
Koschate-Fischer, Nicole
;
Wiegner, …
- In:
Psychology & marketing
29
(
2012
)
2
,
pp. 76-86
Persistent link: https://www.econbiz.de/10009504549
Saved in:
3
"Because you are a part of me" : assessing the effects of salesperson social media use on job outcomes and the moderating roles of moral identity and gender
Itani, Omar S.
;
Kalra, Ashish
;
Chaker, Nawar N.
;
Rakesh …
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 283-298
Persistent link: https://www.econbiz.de/10013206371
Saved in:
4
Customer experience
management
: toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
5
Sales
management
: a multinational perspective
Guenzi, Paolo
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10013481205
Saved in:
6
Management
der Zufriedenheit von Firmenkunden im Finanzdienstleistungsbereich
Homburg, Christian
;
Klenk, Peter
- In:
Vertriebssteuerung in der Finanzdienstleistungsindustrie
,
(pp. 379-399)
.
2008
Persistent link: https://www.econbiz.de/10003699382
Saved in:
7
Sales technology research : a review and future research agenda
Agnihotri, Raj
;
Chaker, Nawar N.
;
Dugan, Riley
;
Galvan, …
- In:
Journal of personal selling & sales management
43
(
2023
)
4
,
pp. 307-335
Persistent link: https://www.econbiz.de/10014447833
Saved in:
8
Preparing for, withstanding, and learning from sales crises : implications and a future research agenda
Dugan, Riley
;
Chaker, Nawar N.
;
Nowlin, Edward
; …
- In:
Journal of personal selling & sales management
43
(
2023
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10014293074
Saved in:
9
The pull-to-stay effect : influence of sales managers' leadership worthiness on salesperson turnover intentions
Badrinarayanan, Vishag
;
Gupta, Aditya
;
Chaker, Nawar N.
- In:
Journal of personal selling & sales management
41
(
2021
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10012483628
Saved in:
10
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
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