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~person:"Chaker, Nawar N."
~person:"Homburg, Christian"
~person:"Roschk, Holger"
~subject:"Customer satisfaction"
~subject:"Verkaufspersonal"
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Customer satisfaction
Verkaufspersonal
Beziehungsmarketing
129
Relationship marketing
129
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85
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80
Theorie
80
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80
Marketingmanagement
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Chaker, Nawar N.
Homburg, Christian
Roschk, Holger
Han, Heesup
55
Svensson, Göran
36
Agnihotri, Raj
35
Mattila, Anna S.
33
Wieseke, Jan
29
Ahearne, Michael
24
Prentice, Catherine
24
Ringle, Christian M.
23
Wong, IpKin Anthony
23
Mittal, Vikas
22
Gil Saura, Irene
21
Itani, Omar S.
21
Jaramillo, Fernando
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Prybutok, Victor R.
21
Rapp, Adam
21
Aksoy, Lerzan
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Alavi, Sascha
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Hyun, Sunghyup Sean
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Jang, Soocheong
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Rangarajan, Deva
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Schwepker, Charles H. <Jr.>
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Bilgihan, Anil
17
Bolander, Willy
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Evans, Kenneth R.
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Habel, Johannes
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Sharma, Piyush
17
Grégoire, Yany
16
Guenzi, Paolo
16
Huber, Frank
16
Keiningham, Timothy
16
Park, Jungkun
16
Plouffe, Christopher R.
16
Schmitz, Christian
16
Singh, Ramendra
16
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Ilmenauer Schriften zur Betriebswirtschaftslehre
8
Journal of marketing
8
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
8
Journal of the Academy of Marketing Science
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of personal selling & sales management
5
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
4
Reihe: Management-Know-how / M : praxisnah und aktuell
3
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business research : JBR
2
Marketing letters : a journal of research in marketing
2
Decision sciences
1
Gabler Edition Wissenschaft
1
Gabler Research
1
Handbuch Produktmanagement : Strategieentwicklung - Produktplanung - Organisation - Kontrolle
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Kompetenz in Wissenschaft & Management
1
Psychology & marketing
1
SpringerLink / Bücher
1
The journal of personal selling & sales management : JPSSM
1
Vertrieb : Verkäufer führen - Umsatz machen
1
Vertriebssteuerung in der Finanzdienstleistungsindustrie
1
Wissenschaft & Praxis
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ECONIS (ZBW)
75
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1
Implementing the marketing concept at the employee-customer interface : the role of customer need
knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
2
Customer satisfaction and elapsed time since purchase as drivers of price
knowledge
Homburg, Christian
;
Koschate-Fischer, Nicole
;
Wiegner, …
- In:
Psychology & marketing
29
(
2012
)
2
,
pp. 76-86
Persistent link: https://www.econbiz.de/10009504549
Saved in:
3
"Because you are a part of me" : assessing the effects of salesperson social media use on job outcomes and the moderating roles of moral identity and gender
Itani, Omar S.
;
Kalra, Ashish
;
Chaker, Nawar N.
;
Rakesh …
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 283-298
Persistent link: https://www.econbiz.de/10013206371
Saved in:
4
Customer experience
management
: toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
5
Management
der Zufriedenheit von Firmenkunden im Finanzdienstleistungsbereich
Homburg, Christian
;
Klenk, Peter
- In:
Vertriebssteuerung in der Finanzdienstleistungsindustrie
,
(pp. 379-399)
.
2008
Persistent link: https://www.econbiz.de/10003699382
Saved in:
6
Sales technology research : a review and future research agenda
Agnihotri, Raj
;
Chaker, Nawar N.
;
Dugan, Riley
;
Galvan, …
- In:
Journal of personal selling & sales management
43
(
2023
)
4
,
pp. 307-335
Persistent link: https://www.econbiz.de/10014447833
Saved in:
7
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
8
Preparing for, withstanding, and learning from sales crises : implications and a future research agenda
Dugan, Riley
;
Chaker, Nawar N.
;
Nowlin, Edward
; …
- In:
Journal of personal selling & sales management
43
(
2023
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10014293074
Saved in:
9
The pull-to-stay effect : influence of sales managers' leadership worthiness on salesperson turnover intentions
Badrinarayanan, Vishag
;
Gupta, Aditya
;
Chaker, Nawar N.
- In:
Journal of personal selling & sales management
41
(
2021
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10012483628
Saved in:
10
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
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