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~person:"Chaker, Nawar N."
~person:"Homburg, Christian"
~subject:"Customer satisfaction"
~subject:"Estimation"
~subject:"Verkaufspersonal"
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Customer satisfaction
Estimation
Verkaufspersonal
Beziehungsmarketing
118
Relationship marketing
118
Deutschland
81
Theorie
80
Theory
80
Marketingmanagement
79
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76
Marketing management
64
Marketing
42
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41
Supplier relationship management
41
Vertrieb
37
Kundenzufriedenheit
36
Erfolgsfaktor
34
Strategisches Management
32
Success factor
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Consumer behaviour
31
Konsumentenverhalten
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Salespeople
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Physical distribution
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18
Market research
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Marketingtheorie
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Marktforschung
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17
Selling
17
Verkauf
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Kundenmanagement
16
Verbraucherzufriedenheit
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Schätzung
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Beschwerdemanagement
13
Beziehungsmanagement
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Complaint management
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50
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Chaker, Nawar N.
Homburg, Christian
Czarnitzki, Dirk
64
Han, Heesup
55
Van Reenen, John
54
Bloom, Nicholas
49
Kaiser, Ulrich
41
Görg, Holger
40
Svensson, Göran
36
Agnihotri, Raj
35
Rycx, François
35
Fritsch, Michael
34
Vivarelli, Marco
34
Mattila, Anna S.
33
Huber, Frank
31
Sadun, Raffaella
29
Wieseke, Jan
29
Peters, Bettina
28
Memmel, Christoph
27
Audretsch, David B.
26
Bauer, Hans H.
26
Kraft, Kornelius
26
Zaremba, Adam
26
Ahearne, Michael
24
Prentice, Catherine
24
Ringle, Christian M.
24
Bandick, Roger
23
Hoesli, Martin
23
Schmidt, Tobias
23
Wagner, Joachim
23
Wong, IpKin Anthony
23
Mittal, Vikas
22
Alavi, Sascha
21
Gil Saura, Irene
21
Itani, Omar S.
21
Jaramillo, Fernando
21
Prybutok, Victor R.
21
Rapp, Adam
21
Aksoy, Lerzan
20
Girma, Sourafel
20
Hyun, Sunghyup Sean
20
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
16
Journal of marketing
7
Journal of the Academy of Marketing Science
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of personal selling & sales management
5
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
4
Reihe: Management-Know-how / M : praxisnah und aktuell
3
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business research : JBR
2
Decision sciences
1
Die Kausalanalyse : ein Instrument der empirischen betriebswirtschaftlichen Forschung
1
Gabler Edition Wissenschaft
1
Handbuch Produktmanagement : Strategieentwicklung - Produktplanung - Organisation - Kontrolle
1
Kompetenz in Wissenschaft & Management
1
Marketing : ZFP ; journal of research and management
1
Perspektiven der marktorientierten Unternehmensführung : Arbeiten aus dem Institut für Marktorientierte Unternehmensführung der Universität Mannheim
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
Vertrieb : Verkäufer führen - Umsatz machen
1
Vertriebssteuerung in der Finanzdienstleistungsindustrie
1
Wissenschaft & Praxis
1
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ECONIS (ZBW)
71
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1
Implementing the marketing concept at the employee-customer interface : the role of customer need
knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
2
Customer satisfaction and elapsed time since purchase as drivers of price
knowledge
Homburg, Christian
;
Koschate-Fischer, Nicole
;
Wiegner, …
- In:
Psychology & marketing
29
(
2012
)
2
,
pp. 76-86
Persistent link: https://www.econbiz.de/10009504549
Saved in:
3
"Because you are a part of me" : assessing the effects of salesperson social media use on job outcomes and the moderating roles of moral identity and gender
Itani, Omar S.
;
Kalra, Ashish
;
Chaker, Nawar N.
;
Rakesh …
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 283-298
Persistent link: https://www.econbiz.de/10013206371
Saved in:
4
Customer experience
management
: toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
5
Management
der Zufriedenheit von Firmenkunden im Finanzdienstleistungsbereich
Homburg, Christian
;
Klenk, Peter
- In:
Vertriebssteuerung in der Finanzdienstleistungsindustrie
,
(pp. 379-399)
.
2008
Persistent link: https://www.econbiz.de/10003699382
Saved in:
6
Sales technology research : a review and future research agenda
Agnihotri, Raj
;
Chaker, Nawar N.
;
Dugan, Riley
;
Galvan, …
- In:
Journal of personal selling & sales management
43
(
2023
)
4
,
pp. 307-335
Persistent link: https://www.econbiz.de/10014447833
Saved in:
7
Preparing for, withstanding, and learning from sales crises : implications and a future research agenda
Dugan, Riley
;
Chaker, Nawar N.
;
Nowlin, Edward
; …
- In:
Journal of personal selling & sales management
43
(
2023
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10014293074
Saved in:
8
The pull-to-stay effect : influence of sales managers' leadership worthiness on salesperson turnover intentions
Badrinarayanan, Vishag
;
Gupta, Aditya
;
Chaker, Nawar N.
- In:
Journal of personal selling & sales management
41
(
2021
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10012483628
Saved in:
9
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
10
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
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