//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Chaker, Nawar N."
~person:"Homburg, Christian"
~subject:"Customer satisfaction"
~subject:"Verkaufspersonal"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: knowledge OR management
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Verkaufspersonal
Beziehungsmarketing
68
Relationship marketing
68
Theorie
38
Theory
38
Salespeople
25
Deutschland
24
Germany
24
Consumer behaviour
23
Konsumentenverhalten
23
Marketing management
23
Marketingmanagement
23
Kundenzufriedenheit
21
Lieferantenmanagement
20
Supplier relationship management
20
Erfolgsfaktor
18
Success factor
18
Business-to-business marketing
13
B-to-B-Marketing
12
Marketing
12
Selling
11
Verkauf
11
Brand management
8
Innovation
8
Markenführung
8
Arbeitszufriedenheit
7
Job satisfaction
7
Market research
7
Marktforschung
7
New product development
7
Produktentwicklung
7
Sales
7
Strategic management
7
Strategisches Management
7
Controlling
6
Empirical method
6
Empirische Methode
6
Innovation management
6
Innovationsmanagement
6
more ...
less ...
Online availability
All
Undetermined
19
Type of publication
All
Article
Book / Working Paper
18
Type of publication (narrower categories)
All
Article in journal
32
Aufsatz in Zeitschrift
32
Aufsatz im Buch
9
Book section
9
Language
All
English
32
German
9
Author
All
Chaker, Nawar N.
Homburg, Christian
Han, Heesup
55
Svensson, Göran
36
Agnihotri, Raj
35
Mattila, Anna S.
33
Wieseke, Jan
26
Prentice, Catherine
24
Wong, IpKin Anthony
23
Gil Saura, Irene
21
Itani, Omar S.
21
Jaramillo, Fernando
21
Prybutok, Victor R.
21
Hyun, Sunghyup Sean
20
Jang, Soocheong
20
Rapp, Adam
20
Alavi, Sascha
19
Friend, Scott B.
18
Johnson, Jeff S.
18
Rangarajan, Deva
18
Schwepker, Charles H. <Jr.>
18
Shahin, Arash
18
Bilgihan, Anil
17
Bolander, Willy
17
Evans, Kenneth R.
17
Habel, Johannes
17
Sharma, Piyush
17
Grégoire, Yany
16
Park, Jungkun
16
Plouffe, Christopher R.
16
Ahearne, Michael
15
Aksoy, Lerzan
15
Evanschitzky, Heiner
15
Guchait, Priyanko
15
Guenzi, Paolo
15
Keiningham, Timothy
15
Loureiro, Sandra Maria Correia
15
Panagopoulos, Nikolaos G.
15
Pullins, Ellen
15
Roberts-Lombard, Mornay
15
more ...
less ...
Published in...
All
Journal of marketing
7
Journal of the Academy of Marketing Science
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of personal selling & sales management
5
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
4
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business research : JBR
2
Decision sciences
1
Handbuch Produktmanagement : Strategieentwicklung - Produktplanung - Organisation - Kontrolle
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
Vertrieb : Verkäufer führen - Umsatz machen
1
Vertriebssteuerung in der Finanzdienstleistungsindustrie
1
more ...
less ...
Source
All
ECONIS (ZBW)
41
Showing
1
-
10
of
41
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Implementing the marketing concept at the employee-customer interface : the role of customer need
knowledge
Homburg, Christian
;
Wieseke, Jan
;
Bornemann, Torsten
- In:
Journal of marketing
73
(
2009
)
4
,
pp. 64-81
Persistent link: https://www.econbiz.de/10003860862
Saved in:
2
Customer satisfaction and elapsed time since purchase as drivers of price
knowledge
Homburg, Christian
;
Koschate-Fischer, Nicole
;
Wiegner, …
- In:
Psychology & marketing
29
(
2012
)
2
,
pp. 76-86
Persistent link: https://www.econbiz.de/10009504549
Saved in:
3
"Because you are a part of me" : assessing the effects of salesperson social media use on job outcomes and the moderating roles of moral identity and gender
Itani, Omar S.
;
Kalra, Ashish
;
Chaker, Nawar N.
;
Rakesh …
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 283-298
Persistent link: https://www.econbiz.de/10013206371
Saved in:
4
Customer experience
management
: toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
5
Management
der Zufriedenheit von Firmenkunden im Finanzdienstleistungsbereich
Homburg, Christian
;
Klenk, Peter
- In:
Vertriebssteuerung in der Finanzdienstleistungsindustrie
,
(pp. 379-399)
.
2008
Persistent link: https://www.econbiz.de/10003699382
Saved in:
6
Sales technology research : a review and future research agenda
Agnihotri, Raj
;
Chaker, Nawar N.
;
Dugan, Riley
;
Galvan, …
- In:
Journal of personal selling & sales management
43
(
2023
)
4
,
pp. 307-335
Persistent link: https://www.econbiz.de/10014447833
Saved in:
7
Preparing for, withstanding, and learning from sales crises : implications and a future research agenda
Dugan, Riley
;
Chaker, Nawar N.
;
Nowlin, Edward
; …
- In:
Journal of personal selling & sales management
43
(
2023
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10014293074
Saved in:
8
The pull-to-stay effect : influence of sales managers' leadership worthiness on salesperson turnover intentions
Badrinarayanan, Vishag
;
Gupta, Aditya
;
Chaker, Nawar N.
- In:
Journal of personal selling & sales management
41
(
2021
)
1
,
pp. 39-55
Persistent link: https://www.econbiz.de/10012483628
Saved in:
9
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
10
Customer-focused voice and rule-breaking in the frontlines
Gazzoli, Gabriel
;
Chaker, Nawar N.
;
Zablah, Alex R.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 388-409
Persistent link: https://www.econbiz.de/10012819765
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->