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~person:"Hollebeek, Linda D."
~person:"Töpfer, Armin"
~subject:"Service quality"
~subject:"Theory"
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Search: subject:"Customer relationship management"
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Service quality
Theory
Beziehungsmarketing
75
Relationship marketing
75
Consumer behaviour
30
Konsumentenverhalten
30
Customer integration
25
Kundenintegration
25
Customer satisfaction
18
Kundenzufriedenheit
18
Brand management
14
Markenführung
14
Customer engagement
13
Dienstleistungsqualität
10
Deutschland
9
Germany
9
Social Web
9
Social web
9
Theorie
9
Internet marketing
8
Online-Marketing
8
Brand image
7
Markenimage
7
Measurement
7
Messung
7
Verbraucherzufriedenheit
7
Kundenmanagement
6
Kundenorientierung
6
Unternehmen
6
Customer value
5
Kundenbindung
5
Kundenwert
5
Quality management
5
Qualitätsmanagement
5
Stakeholder
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USA
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4
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4
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English
10
German
9
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Hollebeek, Linda D.
Töpfer, Armin
Bruhn, Manfred
56
Homburg, Christian
43
Huber, Frank
25
Herrmann, Andreas
24
Piller, Frank T.
21
Stauss, Bernd
21
Bauer, Hans H.
20
Han, Heesup
20
Prentice, Catherine
20
Mattila, Anna S.
17
Reichwald, Ralf
17
Hennig-Thurau, Thorsten
16
Ahlert, Dieter
15
Günter, Bernd
15
Helm, Sabrina
14
Matzler, Kurt
14
Gil Saura, Irene
13
Hippner, Hajo
13
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Elhauge, Einer
12
Georgi, Dominik
12
Gong, Taeshik
12
Gouthier, Matthias H. J.
12
Hammerschmidt, Maik
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hinterhuber, Hans H.
11
Kumar, V.
11
Albers, Sönke
10
Foscht, Thomas
10
Quach, Sara
10
Swoboda, Bernhard
10
Benkenstein, Martin
9
Corsten, Hans
9
Diller, Hermann
9
Edvardsson, Bo
9
Hansen, Ursula
9
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Journal of retailing and consumer services
3
Journal of service research
2
The journal of services marketing
2
Benchmarking - Weg zu unternehmerischen Spitzenleistungen : [18. und 19. Oktober 1996] ; [Internationale Fachtagung zum Thema "Benchmarking - Weg zu unternehmerischen Spitzenleistungen"]
1
Gabler Edition Wissenschaft / Forum Marketing
1
Handbook of research on customer engagement
1
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
1
Handelsforschung
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Kundenbeziehungen im Dienstleistungsbereich
1
Springer eBook Collection / Business and Economics
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ECONIS (ZBW)
19
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1
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10
of
19
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date (oldest first)
1
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
3/4
,
pp. 275-297
Persistent link: https://www.econbiz.de/10014299252
Saved in:
2
Why switch? : the role of customer variety-seeking and engagement in driving service switching intention
Menidjel, Choukri
;
Hollebeek, Linda D.
;
Urbonavicius, …
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 592-605
Persistent link: https://www.econbiz.de/10014276935
Saved in:
3
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
4
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
5
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
Exploring customer engagement in the product vs. service context
Behnam, Mohsen
;
Hollebeek, Linda D.
;
Clark, Moira K.
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012502654
Saved in:
8
Customers' service-related engagement, experience, and behavioral intent : moderating role of age
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502658
Saved in:
9
Customer engagement in the service context : an empirical investigation of the construct, its antecedents and consequences
Islam, Jamid Ul
;
Hollebeek, Linda D.
;
Rahman, Zillur
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 277-285
Persistent link: https://www.econbiz.de/10012114161
Saved in:
10
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
Saved in:
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