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~subject:"Customer integration"
~type_genre:"Aufsatz im Buch"
~type_genre:"Aufsatz in Zeitschrift"
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Customer integration
Customer service
2,094
Kundenservice
2,094
Dienstleistungsqualität
958
Service quality
958
Customer satisfaction
826
Kundenzufriedenheit
826
Beziehungsmarketing
801
Relationship marketing
801
Consumer behaviour
624
Konsumentenverhalten
624
Beschwerdemanagement
297
Complaint management
297
Dienstleistungssektor
212
Service industry
212
Emotion
165
Deutschland
145
Germany
145
USA
137
United States
137
Services
110
Arbeitsverhalten
108
Work behaviour
108
Dienstleistung
106
Einzelhandel
106
Retail trade
106
Theorie
103
Theory
103
Online retailing
90
Online-Handel
90
Salespeople
84
Verkaufspersonal
84
Arbeitszufriedenheit
82
Job satisfaction
82
E-commerce
81
Electronic Commerce
80
Quality management
77
Qualitätsmanagement
77
Kundenintegration
73
Bundling strategy
72
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Article
73
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Aufsatz im Buch
Aufsatz in Zeitschrift
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65
Book section
8
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4
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69
German
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Edvardsson, Bo
4
Tronvoll, Bård
3
Büttgen, Marion
2
Cheung, Fung Yi Millissa
2
Hazée, Simon
2
Hur, Won-Moo
2
Roy, Sanjit
2
To, Wai Ming
2
Van Vaerenbergh, Yves
2
Verleye, Katrien
2
Xu, Yingzi
2
Abboud, Liliane
1
Abney, Alexandra K.
1
Ahsan, Rizwan
1
Akaka, Melissa Archpru
1
Arefi, Majid Feyz
1
Armirotto, Vincent
1
Ates, Zelal
1
Auh, Seigyoung
1
Bagherzadeh, Ramin
1
Bahar, Reyhan
1
Barrios, Andrés
1
Baumöl, Ulrike
1
Beeler-Connelly, Lisa L.
1
Bilstein, Nicola
1
Birgelen, Marcel van
1
Black, Hulda G.
1
Blaurock, Marah
1
Bolton, Ruth
1
Bone, Sterling A.
1
Botzenhardt, Florian
1
Bruce, Helen L.
1
Burton, Jamie
1
Campbell, Colin L.
1
Chaker, Nawar N.
1
Chakraborty, Subhajit
1
Chase, Richard B.
1
Chatha, Kamran Ali
1
Chen, Jing
1
Chen, Tom
1
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The journal of services marketing
9
Journal of business research : JBR
6
The service industries journal
4
Journal of retailing and consumer services
3
Journal of service management
3
Journal of service research : JSR
2
Journal of service theory and practice
2
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Creativity and innovation management
1
Customer Relationship Management : the ultimate guide to efficient use of CRM
1
Dienstleistungscontrolling
1
Electronic markets : the international journal on networked business
1
European journal of marketing
1
European journal of marketing : EJM
1
Human resource development quarterly
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Information technology and product development
1
International journal of bank marketing
1
International journal of consumer studies
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of hospitality management
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and standards
1
International review on public and non-profit marketing
1
Journal of Islamic marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of nonprofit & public sector marketing
1
Journal of service research
1
Journal of strategic marketing
1
Journal of the Academy of Marketing Science
1
Kundenintegration & Customer Empowerment
1
Kundenintegration 2.0
1
MIT sloan management review
1
Management decision : MD
1
Managing global supply chain relationships : operations, strategies and practices
1
Markenbrand : die Strategiequelle ; Zeitschrift für Markenstrategie
1
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ECONIS (ZBW)
73
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
3
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
4
Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien
;
Holvoet, Sofie
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
Saved in:
5
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
6
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
7
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
8
Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
Saved in:
9
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
10
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
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