//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Data security"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Anthropomorphism"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Data security
Kundenzufriedenheit
Anthropomorphism
102
Concept of man
88
Menschenbild
88
Consumer behaviour
74
Konsumentenverhalten
74
anthropomorphism
59
Artificial intelligence
32
Beziehungsmarketing
27
Relationship marketing
27
Brand image
26
Künstliche Intelligenz
26
Markenimage
26
Advertising effects
21
Robot
21
Roboter
21
Werbewirkung
21
Brand management
20
Markenführung
20
Emotion
17
Dienstleistungsqualität
16
Service quality
16
Customer service
15
artificial intelligence
13
Customer satisfaction
12
Kundenservice
12
Advertising
11
Homo Oeconomicus
11
Homo economicus
11
Werbung
11
Behavioral economics
10
Brand
10
Markenartikel
10
Personality psychology
10
Persönlichkeitspsychologie
10
Verhaltensökonomik
10
Nachhaltige Entwicklung
9
Service robots
9
Sustainable development
9
Cognition
8
more ...
less ...
Online availability
All
Undetermined
7
Free
4
Type of publication
All
Article
12
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Arbeitspapier
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
Language
All
English
12
German
2
Author
All
Breitner, Michael H.
2
Mattila, Anna S.
2
Adam, Martin
1
Anaya-Sánchez, Rafael
1
Benlian, Alexander
1
Biggemann, Sergio
1
Bolton, Lisa E.
1
Bunosso, Isabella
1
Chang, Yaping
1
Choi, Sungwoo
1
Fakhimi, Arezoo
1
Fan, Alei
1
Garry, Tony
1
Giovanis, Apostolos
1
Kastanakis, Minas N.
1
Klein, Katharina
1
Konstantoulaki, Kleopatra
1
Kostopoulos, Ioannis
1
Levine, Lindsay R.
1
Li, You
1
Liang, Zhehao
1
Martinez, Luis F.
1
Miao, Li
1
Molinillo, Sebastian
1
Noroozi, Ahmad
1
Reema Singh
1
Rejón-Guardia, Francisco
1
Rizomyliotis, Ioannis
1
Semmelhaack, Björn
1
Seo, Soobin
1
Shin, Hyunju
1
Sprenger, Jon
1
Uffen, Jörg
1
Wang, Yawei
1
Wessel, Michael
1
Wu, Luorong
1
more ...
less ...
Published in...
All
IWI-Diskussionsbeiträge
2
International journal of hospitality management
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Electronic commerce research
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of marketing
1
International journal of consumer studies
1
International journal of social entrepreneurship and innovation : IJSEI
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of service research
1
Service business
1
more ...
less ...
Source
All
ECONIS (ZBW)
14
Showing
1
-
10
of
14
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of chatbot humour on consumer evaluations of services
Shin, Hyunju
;
Bunosso, Isabella
;
Levine, Lindsay R.
- In:
International journal of consumer studies
47
(
2023
)
2
,
pp. 545-562
Persistent link: https://www.econbiz.de/10014250593
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
The effects of anthropomorphised virtual conversational assistants on consumer engagement and trust during service encounters
Fakhimi, Arezoo
;
Garry, Tony
;
Biggemann, Sergio
- In:
Australasian marketing journal : AMJ ; official journal …
31
(
2023
)
4
,
pp. 314-324
Persistent link: https://www.econbiz.de/10014381402
Saved in:
4
AI-based chatbots in customer service and their effects on user compliance
Adam, Martin
;
Wessel, Michael
;
Benlian, Alexander
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
2
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012615120
Saved in:
5
The impact of anthropomorphism on customer satisfaction in chatbot commerce : an experimental study in the food sector
Klein, Katharina
;
Martinez, Luis F.
- In:
Electronic commerce research
23
(
2023
)
4
,
pp. 2789-2825
Persistent link: https://www.econbiz.de/10014418214
Saved in:
6
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
7
When female (male) robot is talking to me : effect of service robots' gender and anthropomorphism on customer satisfaction
Seo, Soobin
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013185267
Saved in:
8
"How mAy I help you today?" : the use of AI chatbots in small family businesses and the moderating role of customer affective commitment
Rizomyliotis, Ioannis
;
Kastanakis, Minas N.
;
Giovanis, …
- In:
Journal of business research : JBR
153
(
2022
),
pp. 329-340
Persistent link: https://www.econbiz.de/10013534049
Saved in:
9
"Hey Alexa-order groceries for me" : the effect of consumer-VAI emotional attachment on satisfaction and repurchase intention
Reema Singh
- In:
European journal of marketing
56
(
2022
)
6
,
pp. 1684-1720
Persistent link: https://www.econbiz.de/10013350984
Saved in:
10
To err is human(-oid) : how do consumers react to robot service failure and recovery?
Choi, Sungwoo
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research
24
(
2021
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012592941
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->