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~subject:"Dienstleistungsqualität"
~subject:"Higher education institution"
~subject:"Konferenz"
~type:"article"
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Dienstleistungsqualität
Higher education institution
Konferenz
Academic library
102
Wissenschaftliche Bibliothek
101
Deutschland
26
Germany
25
Bibliothek
24
Library
24
Bibliotheksdienstleistung
9
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Informationsdienstleistung
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International Federation of Library Associations and Institutions / Section of Social Science Libraries
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4
Deutsche Zentralbibliothek für Wirtschaftswissenschaften
4
Hochschule
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4
Universitäts- und Stadtbibliothek Köln
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Seusing, Ekkehart
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1
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Tuomi, Ville
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Zeitschrift für Bibliothekswesen und Bibliographie : vereinigt mit Zentralblatt für Bibliothekswesen ; ZfBB ; Organ des wissenschaftlichen Bibliothekswesens
8
Journal of information & knowledge management : JIKM
3
International journal of productivity and quality management : IJPQM
2
Advances in applied economics, business and development
1
International journal of decision sciences, risk and management
1
International journal of electronic customer relationship management : IJECRM
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International journal of services and standards
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International review on public and non-profit marketing
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Journal of marketing for higher education
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ECONIS (ZBW)
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1
Management and work structure of the university library
Vidovic, Aleksandra
- In:
Prizren social science journal
8
(
2024
)
1
,
pp. 36-41
Persistent link: https://www.econbiz.de/10014529263
Saved in:
2
Achieving university libraries user loyalty through user satisfaction : the role of service quality
Twum, Kojo Kakra
;
Adams, Matilda
;
Budu, Stephen
;
Budu, …
- In:
Journal of marketing for higher education
32
(
2022
)
1
,
pp. 54-72
Persistent link: https://www.econbiz.de/10013277219
Saved in:
3
The relationships among overall service quality, customer satisfaction and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
4
The influence of public university library service quality and library brand image on user loyalty
Twum, Kojo Kakra
;
Yalley, Andrews Agya
;
Agyapong, …
- In:
International review on public and non-profit marketing
18
(
2021
)
2
,
pp. 207-227
Persistent link: https://www.econbiz.de/10012545525
Saved in:
5
Digital libraries and access to information in Nigerian federal universities : the impact of technology variables
Igbo, Harriet Uche
;
Imo, Nwabuisi T.
- In:
Journal of information & knowledge management : JIKM
19
(
2020
)
2
,
pp. 2050013-1-2050013-20
Persistent link: https://www.econbiz.de/10012293626
Saved in:
6
Utilising social media to improve relationship quality : the case of the university library
Clark, Melissa N.
;
Bacon, Scott D.
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 384-410
Persistent link: https://www.econbiz.de/10011989802
Saved in:
7
The perspective of library and information science (LIS) professionals toward knowledge management in university libraries
Ahmad, Khurshid
- In:
Journal of information & knowledge management : JIKM
16
(
2017
)
2
,
pp. 1750015-1-11
Persistent link: https://www.econbiz.de/10011754707
Saved in:
8
Using LibQUAL model for improving the level of student's satisfaction from quality of services in academic libraries : a case study in North Khorasan province, Iran
Pourahmad, Ali Akbar
;
Neshat, Mehdi
;
Hasani, Mohammad Reza
- In:
Journal of information & knowledge management : JIKM
15
(
2016
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10011566570
Saved in:
9
Implementing TQM initiatives in public service organisations : case of academic libraries
Tuomi, Ville
;
Ajmal, Mian M.
;
Helo, Petri T.
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 393-411
Persistent link: https://www.econbiz.de/10009745039
Saved in:
10
Investigating customer satisfaction and service quality in academic libraries : the case of Technological Educational Institute of Central Macedonia
Dimitriadis, Sotirios G.
;
Vrana, Vasiliki
;
Dimitriou, …
- In:
International journal of decision sciences, risk and …
5
(
2013
)
2
,
pp. 161-179
Persistent link: https://www.econbiz.de/10010487335
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