//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Quality management
528
Qualitätsmanagement
528
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
170
Kundenzufriedenheit
170
Taiwan
91
Beziehungsmarketing
86
Relationship marketing
86
Firm performance
78
Unternehmenserfolg
78
Performance measurement
67
Performance-Messung
67
Consumer behaviour
66
Konsumentenverhalten
66
Product quality
65
Produktqualität
65
Innovation
61
Einführung
51
Implementation
51
Standardisierung
50
Standardization
50
service quality
47
Structural equation model
46
Strukturgleichungsmodell
46
quality management
46
Business process management
45
Prozessmanagement
45
Innovation management
41
Innovationsmanagement
41
Knowledge management
40
Wissensmanagement
40
Spain
38
Spanien
38
Learning organization
37
Lernende Organisation
37
Industrie
36
Manufacturing industries
36
Measurement
35
Messung
35
more ...
less ...
Online availability
All
Undetermined
294
Type of publication
All
Article
1,976
Book / Working Paper
28
Type of publication (narrower categories)
All
Article in journal
944
Aufsatz in Zeitschrift
944
Conference paper
67
Konferenzbeitrag
67
Case study
39
Fallstudie
39
Collection of articles of several authors
27
Sammelwerk
27
Konferenzschrift
7
Conference proceedings
4
Mehrbändiges Werk
1
Multi-volume publication
1
more ...
less ...
Language
All
Undetermined
1,059
English
945
Author
All
Dahlgaard, Jens Jörn
35
Dahlgaard-Park, Su Mi
33
Mann, Robin
19
Kanji, Gopal
17
He, Zhen
15
Kristensen, Kai
14
Marimon, Frederic
14
Soltani, Ebrahim
14
Casadesús, Martí
13
Chang, Hsin Hsin
13
Hsu, Sheng-Hsun
13
Yang, Ching-Chow
13
Elg, Mattias
12
Lin, Binshan
12
Sun, Hongyi
11
Zairi, Mohamed
11
Dervitsiotis, Kostas
10
Aspinwall, Elaine
9
Chen, Chi-Kuang
9
Eskildsen, Jacob
9
Park, Heejun
9
Sampaio, Paulo
9
Westlund, Anders
9
Wu, Shwu-Ing
9
Chopra, Parvesh
8
Karapetrovic, Stanislav
8
Singh, Abhilasha
8
Wang, Yu-Che
8
Wayhan, Victor B.
8
Antony, Jiju
7
Asif, Muhammad
7
Chen, Mu-Chen
7
Garengo, Patrizia
7
Grigg, Nigel
7
Pakdil, Fatma
7
Yang, Ching-chow
7
Yeh, Tsu-Ming
7
Balderson, Erica L.
6
Barnes, Bradley
6
Brown, Alan
6
more ...
less ...
Institution
All
QMOD-ICQSS Conference <17., 2014, Prag>
2
QMOD Conference <20., 2017, Helsingør>
1
QMOD-ICQSS Conference <14, 2011, San Sebastián>
1
QMOD-ICQSS Conference <15, 2012, Posen>
1
QMOD-ICQSS Conference <19., 2016, Rom>
1
World Congress for Total Quality Management <2006, Wellington>
1
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2,004
Source
All
OLC EcoSci
1,059
ECONIS (ZBW)
944
USB Cologne (EcoSocSci)
1
Showing
1
-
50
of
2,004
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Reference models and competitiveness : an empirical test of the management excellence model (MEG) in Brazilian companies
Santos, Marcio Bambirra
;
Monteiro, Plínio Rafael Reis
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 346-364
Persistent link: https://www.econbiz.de/10011854061
Saved in:
2
Achieving business excellence through self-assessment for personal and professional excellence
Jaeger, Andreas
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1612-1632
Persistent link: https://www.econbiz.de/10011962115
Saved in:
3
The determinants of achieving family business excellence : conservative quality perspective?
Lin, Che-Hung
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1503-1520
Persistent link: https://www.econbiz.de/10011962100
Saved in:
4
Quality costs in practice and an analysis of the factors affecting quality cost management
Glogovac, Maja
;
Filipovic, Jovan
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1521-1544
Persistent link: https://www.econbiz.de/10011962103
Saved in:
5
Integration of the ISO 9001 QMS with the company's IT business system
Alič, Milena
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1143-1160
Persistent link: https://www.econbiz.de/10011918871
Saved in:
6
Total quality management, knowledge management, and innovation : an empirical study in R&D units
Amir Honarpour
;
Ahmad Jusoh
;
Khalil Md Nor
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 798-816
Persistent link: https://www.econbiz.de/10011883977
Saved in:
7
How does total quality management influence the loan quality of the bank?
Hasanul Banna
;
Rubi Ahmad
;
Koh, Eric H. Y.
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 287-300
Persistent link: https://www.econbiz.de/10011854055
Saved in:
8
Exploring customers' perceptions about Quality Management Systems : an empirical study in Italy
Murmura, Federica
;
Bravi, Laura
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1466-1481
Persistent link: https://www.econbiz.de/10011919022
Saved in:
9
Critical linkages between quality management practices and performance from Indian IT enabled service SMEs
Basu, Rana
;
Bhola, Prabha
;
Ghosh, Indranil
;
Dan, Pranab K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 881-919
Persistent link: https://www.econbiz.de/10011884022
Saved in:
10
The impact of management leadership on quality performance throughout a supply chain : an empirical study
Teoman, Seyhan
;
Ülengin, Füsun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1427-1451
Persistent link: https://www.econbiz.de/10011919004
Saved in:
11
The evolution and convergence of total quality management and management theories
Dahlgaard-Park, Su Mi
;
Reyes, Lidia
;
Chen, Chi-Kuang
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1108-1128
Persistent link: https://www.econbiz.de/10011918863
Saved in:
12
Total quality management and performance management systems : team players or lonely riders?
Peljhan, Darja
;
Marc, Mojca
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 920-940
Persistent link: https://www.econbiz.de/10011884027
Saved in:
13
Application of interpretive structural modelling for analysing barriers to total quality management practices implementation in the automotive sector
Muruganantham, G.
;
Vinodh S
;
Arun, C. S.
;
Ramesh, K.
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 524-545
Persistent link: https://www.econbiz.de/10011854095
Saved in:
14
A modified EFQM Excellence Model for effective evaluation in the hotel industry
Liu, Yung-Lun
;
Ko, Pen-Fa
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1580-1593
Persistent link: https://www.econbiz.de/10011962111
Saved in:
15
Towards a theory of operational excellence
Found, Pauline
;
Lahy, Andrew
;
Williams, Sharon J.
;
Hu, Qing
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10011918795
Saved in:
16
Assessment and improvement of organisational social impact through the EFQM Excellence Model
Calvo-Mora, Arturo
;
Domínguez-de la Concha Castañeda, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1259-1278
Persistent link: https://www.econbiz.de/10011918943
Saved in:
17
Relationship between culture of excellence and organisational performance in Iranian manufacturing companies
Ghasem Rezaei
;
Abbas Mardani
;
Aslan Amat Senin
;
Kuan …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 94-115
Persistent link: https://www.econbiz.de/10011854042
Saved in:
18
A qualitative study on integrated management systems in a non-leading country in certifications
Bernardo, Merce
;
Gotzamani, Katerina
;
Vouzas, Fotis
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 453-480
Persistent link: https://www.econbiz.de/10011854080
Saved in:
19
Developing a performance management model for the implementation of TQM practices in public education centres
Mateos-Ronco, Alicia
;
Hernández Mezquida, José Manuel
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 546-579
Persistent link: https://www.econbiz.de/10011854098
Saved in:
20
Topic modelling-based decision framework for analysing digital voice of the customer
Özdağoğlu, Güzin
;
Kapucugil-İkiz, Aysun
;
Çelik, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1545-1562
Persistent link: https://www.econbiz.de/10011962105
Saved in:
21
Increasing accuracy of the Kano model : a case study
Madzík, Peter
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 387-409
Persistent link: https://www.econbiz.de/10011854065
Saved in:
22
An empirical analysis of ISO 9001:2008 application in Italian services and manufacturing companies
Murmura, Federica
;
Casolani, Nicola
;
Liberatore, Lolita
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 786-797
Persistent link: https://www.econbiz.de/10011883969
Saved in:
23
An empirical assessment of Lean Six Sigma Awareness in manufacturing industries : construct development and validation
Sreedharan, V. Raja
;
Raju, R.
;
Rajkanth, R.
;
Nagaraj, M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 686-703
Persistent link: https://www.econbiz.de/10011854141
Saved in:
24
Universities and smart cities : the challenges to high quality
Anttila, Juhani
;
Jussila, Kari
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1058-1073
Persistent link: https://www.econbiz.de/10011918844
Saved in:
25
Auditing of explorative processes
Lenning, Jan
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1185-1199
Persistent link: https://www.econbiz.de/10011918876
Saved in:
26
Continuous improvement leaders, followers and laggards : understanding system sustainability
Jurburg, Daniel
;
Viles, Elisabeth
;
Tanco, Martin
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
7
,
pp. 817-833
Persistent link: https://www.econbiz.de/10011883982
Saved in:
27
The impact of socially responsible management standards on the business success of an organisation
Peršič, Anton
;
Markič, Mirko
;
Peršič, Marko
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 225-237
Persistent link: https://www.econbiz.de/10011854051
Saved in:
28
Improving risk assessment for customer-oriented FMEA
Pisut Koomsap
;
Thuangporn Charoenchokdilok
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1563-1579
Persistent link: https://www.econbiz.de/10011962110
Saved in:
29
Linking ISO 9000 (QMS), ISO 26000 (CSR) with accreditation requirements for quality indicators in higher education
Yeung, Shirley Mo-Ching
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1594-1611
Persistent link: https://www.econbiz.de/10011962113
Saved in:
30
Development of a quantification model for the cost of loss of image with customer complaints
Sansalvador, Manuel E.
;
Brotons, José M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1633-1647
Persistent link: https://www.econbiz.de/10011962117
Saved in:
31
How does Six Sigma influence creativity and corporate performance through exploration and exploitation?
Hwang, Gee Hyun
;
Lee, Kun Chang
;
Seo, Young Wook
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1668-1684
Persistent link: https://www.econbiz.de/10011962120
Saved in:
32
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
33
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
34
Effectivity of quality methods used on the shop floor of a serial production : how important is Poka Yoke?
Pötters, Patrick
;
Schmitt, Robert
;
Leyendecker, Bert
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1200-1212
Persistent link: https://www.econbiz.de/10011918897
Saved in:
35
ISO 9001 certification and failure risk : any relationship?
Franceschini, Fiorenzo
;
Galetto, Maurizio
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1279-1293
Persistent link: https://www.econbiz.de/10011918957
Saved in:
36
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
37
The innovation strategies for managing a specific paradox : exploration/exploitation
Álvarez Santos, Jesús
;
Miguel-Dávila, José-Á.
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1362-1380
Persistent link: https://www.econbiz.de/10011918988
Saved in:
38
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
Khan, Bilal Ahmad
;
Naeem, Hummayoun
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1402-1426
Persistent link: https://www.econbiz.de/10011919000
Saved in:
39
Making sense of quality philosophies
Fredriksson, Maria
;
Isaksson, Raine
- In:
Total quality management & business excellence : an …
29
(
2018
)
12
,
pp. 1452-1465
Persistent link: https://www.econbiz.de/10011919007
Saved in:
40
The differences in the financial performance of manufacturing companies in Indonesia before and after ISO 9000 implementation
Kusumah, Lien Herliani
;
Fabianto, Yoke Susilo
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 941-957
Persistent link: https://www.econbiz.de/10011884029
Saved in:
41
The adoption of ISO 9001 standard within higher education institutions in Lithuania : innovation diffusion approach
Kasperavičiūtė-Černiauskienė, Ramunė
;
Serafinas, …
- In:
Total quality management & business excellence : an …
29
(
2018
)
1
,
pp. 74-93
Persistent link: https://www.econbiz.de/10011854041
Saved in:
42
Quality framework for credence-based informational services : applying Kano's method
Amritesh
;
Misra, Subhas C.
;
Chatterjee, Jayanta
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 116-147
Persistent link: https://www.econbiz.de/10011854044
Saved in:
43
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
44
ISO 9000 maintenance measures : the case of a Malaysian local authority
Arni Basir
;
Davies, John
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 185-201
Persistent link: https://www.econbiz.de/10011854049
Saved in:
45
A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan
Bulut, Emrah
;
Duru, Okan
;
Huang, Sheng Teng
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10011854050
Saved in:
46
Influence of total quality-based human issues on organisational commitment
Mendes, Luís Antonio F.
;
Jesus, Jorge
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 260-286
Persistent link: https://www.econbiz.de/10011854053
Saved in:
47
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
48
Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang
;
Chen, Chih Ta
;
Cheng, Wan Jung
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
Saved in:
49
Leadership - a critical success factor for the effective implementation of Lean Six Sigma
Laureani, Alessandro
;
Antony, Jiju
- In:
Total quality management & business excellence : an …
29
(
2018
)
5
,
pp. 502-523
Persistent link: https://www.econbiz.de/10011854083
Saved in:
50
Testing the EFQM model as a framework to measure a company's procurement performance
Belvedere, Valeria
;
Grando, Alberto
;
Legenvre, Hervé
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 633-651
Persistent link: https://www.econbiz.de/10011854122
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->