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~isPartOf:"Journal of service research : JSR"
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Search: subject:"Customer value"
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Customer value
17
Kundenwert
17
Beziehungsmarketing
13
Relationship marketing
13
Dienstleistungsqualität
6
Service quality
6
Betriebliche Wertschöpfung
5
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Value creation
5
Customer integration
4
Kundenintegration
4
Dienstleistung
3
Services
3
value creation
3
Confidence
2
Lieferantenmanagement
2
Service-Dominant Logic
2
Service-dominant logic
2
Supplier relationship management
2
Vertrauen
2
Viral marketing
2
Virales Marketing
2
resource integration
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service
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Airline
1
Beschwerdemanagement
1
Cash Flow
1
Cash flow
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Complaint management
1
Computer-assisted marketing
1
Consumer confidence index
1
Corporate reputation
1
Customer retention
1
Data Mining
1
Data mining
1
Dienstleistungsmarketing
1
Dienstleistungssektor
1
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English
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Verhoef, Peter C.
3
Sweeney, Jillian C.
2
Wiesel, Thorsten
2
Aksoy, Lerzan
1
Alexander, Matthew
1
Barrios, Andrés
1
Bijmolt, Tammo H. A.
1
Block, Frank
1
Blocker, Christopher P.
1
Bolton, Ruth N.
1
Brodie, Roderick J.
1
Cambra-Fierro, Jesús
1
Ciuchita, Robert
1
Danaher, Tracey S.
1
Donkers, Bas
1
Doorn, Jenny van
1
Eisenbeiß, Maik
1
Faßnacht, Martin
1
Friend, Scott B.
1
Gruen, Thomas W.
1
Guo, Lin
1
Gustafsson, Anders
1
Hardie, Bruce G. S.
1
Helkkula, Anu
1
Jaakkola, Elina
1
Kelleher, Carol
1
Krafft, Manfred
1
Kumar, V.
1
Larivière, Bart
1
Leeflang, Peter
1
Lotz, Sherry L.
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Mahr, Dominik
1
Malshe, Avinash
1
McColl-Kennedy, Janet R.
1
Melero-Polo, Iguácel
1
Moeller, Sabine
1
Ng, Sylvia C.
1
Odekerken-Schröder, Gaby
1
Ou, Yi-chun
1
Pihlström, Minna
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Journal of service research : JSR
Journal of business research : JBR
88
Industrial marketing management : the international journal for industrial and high-tech firms
86
Journal of retailing and consumer services
48
SpringerLink / Bücher
35
International journal of hospitality management
31
The service industries journal
28
The journal of business & industrial marketing
27
Journal of marketing
26
Journal of the Academy of Marketing Science
25
Journal of marketing management : MM
18
Marketing theory
18
The journal of services marketing
18
Journal of strategic marketing
17
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
17
Gabler Edition Wissenschaft
16
International journal of contemporary hospitality management
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
16
Journal of revenue and pricing management
16
Journal of service management
16
Handbook of research on customer equity in marketing
14
Journal of creating value
14
Journal of marketing research : JMR
14
Technological forecasting & social change : an international journal
14
Marketing Working Papers
13
Service business
13
The journal of product & brand management
13
Tourism management : research, policies, practice
13
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
12
Creating and managing superior customer value
11
Harvard business review : HBR
11
Innovation in pricing : contemporary theories and best practices
11
Journal of marketing analytics : JMA
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Business horizons
10
International journal of electronic customer relationship management : IJECRM
10
Management decision : MD
10
Springer eBook Collection
10
Springer eBook Collection / Business and Economics
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
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ECONIS (ZBW)
17
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17
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1
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
2
The role of perceived control in
customer
value
cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
3
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
4
Professional service providers' resource integration styles (PRO-RIS) : facilitating customer experiences
Ng, Sylvia C.
;
Plewa, Carolin
;
Sweeney, Jillian C.
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 380-395
Persistent link: https://www.econbiz.de/10011606695
Saved in:
5
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
6
The transformative value of a service experience
Blocker, Christopher P.
;
Barrios, Andrés
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011336512
Saved in:
7
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
8
The role of customer engagement behavior in value co-creation : a service system perspective
Jaakkola, Elina
;
Alexander, Matthew
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 247-261
Persistent link: https://www.econbiz.de/10010393232
Saved in:
9
Relationship characteristics and cash flow variability : implications for satisfaction, loyalty, and customer portfolio management
Tarasi, Crina O.
;
Bolton, Ruth N.
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10009774895
Saved in:
10
Uncovering collaborative value creation patterns and establishing corresponding customer roles
Moeller, Sabine
;
Ciuchita, Robert
;
Mahr, Dominik
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 471-487
Persistent link: https://www.econbiz.de/10010203524
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