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~subject:"Service quality"
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Subject
All
Service quality
Dienstleistungsqualität
20,638
Finanzdienstleistung
12,112
Dienstleistungssektor
12,063
Financial services
11,706
Service industry
11,375
Deutschland
11,076
Germany
10,145
Theorie
10,081
Theory
10,055
Debt management
9,148
Schuldenmanagement
9,044
USA
8,245
United States
7,866
Customer satisfaction
7,520
Kundenzufriedenheit
7,036
Consumer behaviour
6,750
Konsumentenverhalten
6,565
Relationship marketing
6,325
Beziehungsmarketing
6,246
Welt
5,545
World
5,532
Dienstleistung
5,521
Logistikdienstleister
5,464
Logistics provider
5,460
Dienstleistungshandel
5,255
Trade in services
5,255
EU countries
4,975
EU-Staaten
4,975
Öffentliche Dienstleistung
4,975
Public services
4,848
Öffentlicher Dienst
4,335
Außenpolitik
4,309
Foreign policy
4,306
Services
3,875
Innovation
3,834
Unternehmensdienstleistung
3,599
Business services
3,596
Supply chain
3,564
Lieferkette
3,537
more ...
less ...
Online availability
All
Undetermined
8,189
Free
4,838
Type of publication
All
Article
15,842
Book / Working Paper
5,682
Journal
14
Other
4
Type of publication (narrower categories)
All
Article in journal
13,910
Aufsatz in Zeitschrift
13,910
Graue Literatur
1,625
Non-commercial literature
1,625
Working Paper
1,347
Arbeitspapier
1,346
Aufsatz im Buch
1,067
Book section
1,067
research-article
585
Hochschulschrift
518
Thesis
395
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
158
Konferenzbeitrag
158
Case study
155
Fallstudie
155
Aufsatzsammlung
102
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
case-report
39
conceptual-paper
33
review-article
28
viewpoint
22
Article
20
review
20
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
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Language
All
English
20,010
German
1,345
Undetermined
122
French
33
Spanish
12
Italian
10
Russian
10
Swedish
6
Finnish
4
Lithuanian
4
Polish
4
Danish
3
Dutch
3
Czech
1
Hungarian
1
Portuguese
1
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Author
All
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
33
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Shahin, Arash
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Wirtz, Jochen
19
Wong, IpKin Anthony
19
Benkenstein, Martin
18
Chi, Wuchun
18
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Institution
All
National Bureau of Economic Research
177
OECD
38
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
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Published in...
All
International journal of hospitality management
403
Journal of retailing and consumer services
332
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of quality & reliability management
115
International journal of quality and service sciences
111
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
more ...
less ...
Source
All
ECONIS (ZBW)
20,638
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
Showing
1
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of
21,542
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date (newest first)
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1
Unintended consequences of humanoid
service
robots : a case study of public
service
organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
2
Measuring and managing
service
productivity : a meta-analysis
Hofmeister, Johannes
;
Kanbach, Dominik K.
;
Hogreve, Jens
- In:
Review of managerial science : RMS
18
(
2024
)
3
,
pp. 739-775
Persistent link: https://www.econbiz.de/10014551504
Saved in:
3
Artificial intelligence in
service
industries : customers' assessment of
service
production and resilient
service
operations
Mariani, Marcello M.
;
Borghi, Matteo
- In:
International journal of production research
62
(
2024
)
15
,
pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
Saved in:
4
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
5
Adversarial
service
networks : a study of
service
firms' response to manufacturer-led servitization in aviation
Wirths, Oliver
;
Tóth, Zsófia
;
Diaz Ruiz, Carlos A.
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 162-177
Persistent link: https://www.econbiz.de/10014555742
Saved in:
6
Conceptualizing
service
ethics for the complexity of modern
service
interactions
Petros Sebhatu, Samuel
;
Hamdan, Qusay
;
Fisk, Raymond P.
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 766-788
Persistent link: https://www.econbiz.de/10015050120
Saved in:
7
Government-to-business e-
service
provision in Myanmar
Aye Aye Myint
-
2023
Persistent link: https://www.econbiz.de/10014281688
Saved in:
8
Unleashing the digital building bricks
Muschkiet, Michel
;
Wulfert, Tobias
;
Woroch, Robert
; …
- In:
Electronic markets : EM ; the international journal of …
33
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014374892
Saved in:
9
Service
robots and their implications for
service
delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
10
Service
agent driven co-created caring in chat-based customer
service
encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
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