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~subject:"Deregulation"
~subject:"Dienstleistungsqualität"
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Journal of air transport management
114
Journal of travel and tourism marketing
18
Air transport liberalization : a critical assessment
12
Transportation research / E : an international journal
12
Journal of retailing and consumer services
9
Tourism management : research, policies, practice
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International journal of business and economics
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International journal of business policy and economics
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International journal of hospitality management
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International journal of productivity and quality management : IJPQM
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International journal of quality and service sciences
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Advances in airline economics : competition policy and antitrust
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Airline alliances and open skies policies
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Arbeitspapiere des Instituts für Genossenschaftswesen der Westfälischen Wilhelms-Universität Münster
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Ashgate studies in aviation economics and management
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ECONIS (ZBW)
617
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301
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
302
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
303
An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas
- In:
Journal of air transport management
53
(
2016
),
pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
Saved in:
304
The effect of de-hubbing on airfares
Tan, Kerry M.
;
Samuel, Andrew
- In:
Journal of air transport management
50
(
2016
),
pp. 45-52
Persistent link: https://www.econbiz.de/10011546574
Saved in:
305
An airline's management strategies in a competitive air transport market
Ko, Young Dae
- In:
Journal of air transport management
50
(
2016
),
pp. 53-61
Persistent link: https://www.econbiz.de/10011546575
Saved in:
306
Service quality and non-salary mechanism for airline companies in Taiwan
Hu, Jin-li
;
Ho, Chien-Wei
- In:
Journal of air transport management
55
(
2016
),
pp. 61-66
Persistent link: https://www.econbiz.de/10011547803
Saved in:
307
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
308
Investigating the effectiveness of repositioning strategies : the customers' perspective
Zhang, Chrystal
;
Lin, Yi Hsin
;
Newman, David G.
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1235-1250
Persistent link: https://www.econbiz.de/10011627492
Saved in:
309
How do the services of low cost carriers affect passengers' behavioral intentions to revisit a destination?
Hsu, Chia-Jui
;
Yen, Jin-Ru
;
Chang, Yu-Chun
;
Woon, Hui Kee
- In:
Journal of air transport management
52
(
2016
),
pp. 111-116
Persistent link: https://www.econbiz.de/10011602648
Saved in:
310
A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria : a study based on the Taiwanese airline industry
Chen, I-Shuo
- In:
Journal of air transport management
57
(
2016
),
pp. 7-18
Persistent link: https://www.econbiz.de/10011610548
Saved in:
311
A study on the impact of airline service delays on emotional reactions and customer behavior
Kim, Nam-Yi
;
Park, Jin-Woo
- In:
Journal of air transport management
57
(
2016
),
pp. 19-25
Persistent link: https://www.econbiz.de/10011610552
Saved in:
312
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
313
A voice in the skies : listening to airline passenger preferences
Kurtulmuşoğlu, Feride Bahar
;
Can, Gülin Feryal
; …
- In:
Journal of air transport management
57
(
2016
),
pp. 130-137
Persistent link: https://www.econbiz.de/10011610839
Saved in:
314
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
315
An extended model of employees' service innovation behavior in the airline industry
Lee, Kwang-Ho
;
Hyun, Sunghyup Sean
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1622-1648
Persistent link: https://www.econbiz.de/10011613961
Saved in:
316
Retrospective: service failure and loyalty : an exploratory empirical study of airline customers
Palmer, Adrian
;
Bejou, David
- In:
The journal of services marketing
30
(
2016
)
5
,
pp. 480-484
Persistent link: https://www.econbiz.de/10011615517
Saved in:
317
The mediating role of customer satisfaction : evidence from the airline industry
Hussain, Rahim
- In:
Asia Pacific journal of marketing and logistics
28
(
2016
)
2
,
pp. 234-255
Persistent link: https://www.econbiz.de/10011562904
Saved in:
318
L' envol de Virgin Atlantic dans le contexte de la libéralisation de l'industrie aérienne au Royaume-Uni
Champroux, Nathalie
- In:
Mondialisation, modèles nationaux de développement et …
,
(pp. 264-277)
.
2016
Persistent link: https://www.econbiz.de/10011587954
Saved in:
319
A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
Raut, Rakesh D.
;
Kamble, Sachin S.
;
Jha, Manoj Kumar
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 347-386
Persistent link: https://www.econbiz.de/10011588612
Saved in:
320
The effect of competition on price discrimination in the international flight market between the U.S. and China
He, Qingxin
- In:
Economics of transportation : the official journal of …
7/8
(
2016
),
pp. 1-23
Persistent link: https://www.econbiz.de/10011705760
Saved in:
321
Mergers and service quality in the airline industry : a silver lining for air travelers?
Steven, Adams B.
;
Alamdar Yazdi, Amirhossein
;
Dresner, …
- In:
Transportation research / E : an international journal
89
(
2016
),
pp. 1-13
Persistent link: https://www.econbiz.de/10011494140
Saved in:
322
Analysis of the Chinese Airline Network as multi-layer networks
Du, Wen-Bo
;
Zhou, Xing-Lian
;
Lordan, Oriol
;
Wang, Zhen
; …
- In:
Transportation research / E : an international journal
89
(
2016
),
pp. 108-116
Persistent link: https://www.econbiz.de/10011494186
Saved in:
323
Linking service structural design to service profitability : a U. S. airline industry study
West, David
;
Dellana, Scott
- In:
Operations management research : OMR ; advancing …
9
(
2016
)
1/2
,
pp. 22-34
Persistent link: https://www.econbiz.de/10011738845
Saved in:
324
Pricing of regional airline services in Australia and New Zealand, 2011-2015
Gillen, David
;
Hazledine, Tim J.
- In:
Economic papers : a journal of applied economics and policy
35
(
2016
)
2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011718100
Saved in:
325
Cross-cultural measurement of transaction-specific customer satisfaction in the services industry
Messner, Wolfgang
- In:
Journal of customer behaviour
15
(
2016
)
4
,
pp. 369-393
Persistent link: https://www.econbiz.de/10011655571
Saved in:
326
Competitive service quality benchmarking in airline industry using AHP
Singh, Alok Kumar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 768-791
Persistent link: https://www.econbiz.de/10011570594
Saved in:
327
Cancellation policies in the hotel, airline and restaurant industries
Chen, Chihchien
- In:
Journal of revenue and pricing management
15
(
2016
)
3/4
,
pp. 270-275
Persistent link: https://www.econbiz.de/10011571604
Saved in:
328
Perspectivele de reformare a sectorului serviciilor de transport din Repulblica Modlova în contextul negocierii viitorului acord de liber schimb între Repbulica Moldova şi Uniunea...
Bezniuc, Radu
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10010413474
Saved in:
329
Impact of national culture on airline operations
Yayla-Kullu, H. Muge
;
Tansitpong, Praowpan
;
Gnanlet, Adelina
- In:
Operations management research : OMR ; advancing …
8
(
2015
)
3/4
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011410815
Saved in:
330
Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching
;
Ho, Ching-Wei
;
Lii, Yuan-Shuh
- In:
International journal of economics and business research
10
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
Saved in:
331
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
332
Airline passengers' continuance intention towards online check-in services : the role of personal innovativeness and subjective knowledge
Lin, Zhibin
;
Filieri, Raffaele
- In:
Transportation research / E : an international journal
81
(
2015
),
pp. 158-168
Persistent link: https://www.econbiz.de/10011373972
Saved in:
333
Improving service quality through managing customer contact : case of airlines
Hwang, Su-Young
;
Choung, Eun-Mi
;
Boo, Je-Man
;
Kim, …
- In:
International journal of productivity and quality …
15
(
2015
)
2
,
pp. 203-214
Persistent link: https://www.econbiz.de/10011376522
Saved in:
334
An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines : findings from foreigners and overseas Pakistani customers
Ali, Faizan
;
Dey, Bidit Lal
;
Filieri, Raffaele
- In:
International journal of quality & reliability management
32
(
2015
)
5
,
pp. 486-502
Persistent link: https://www.econbiz.de/10011376760
Saved in:
335
Sustainable customer service as success factor in the airline sector
Ternès, Anabel
;
Towers, Ian
;
Scheiwe, Tania
- In:
Inventi impact: retailing & consumer services
(
2015
)
3
,
pp. 135-143
Persistent link: https://www.econbiz.de/10011477531
Saved in:
336
The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
Saved in:
337
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
338
Stopover and hub-and-spoke shipment strategies in less-than-truckload carriers
Estrada-Romeu, Miquel
;
Robusté, Francesc
- In:
Transportation research / E : an international journal
76
(
2015
),
pp. 108-121
Persistent link: https://www.econbiz.de/10010518607
Saved in:
339
How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar
;
Balaji, M. S.
;
Krishnan, Balaji C.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
Saved in:
340
The antecedents and influences of airline loyalty programs: the moderating role of involvement
Wang, Edward Shih-tse
;
Chen, Lily Shui-lien
;
Chen, I. Fei
- In:
Service business
9
(
2015
)
2
,
pp. 257-280
Persistent link: https://www.econbiz.de/10011296050
Saved in:
341
The role of social motivations, ability, and opportunity in online know-how exchanges : evidence from the airline services industry
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
;
Andreu, Luisa
- In:
Service business
9
(
2015
)
2
,
pp. 209-232
Persistent link: https://www.econbiz.de/10011296061
Saved in:
342
Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa
;
Lee, Donhee
;
Olson, David L.
- In:
Service business
9
(
2015
)
1
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
Saved in:
343
A fuzzy approach to service quality diagnosis
Ardakani, Saeid Saeida
;
Nejatian, Majid
;
Farhangnejad, …
- In:
Marketing intelligence & planning
33
(
2015
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10010528565
Saved in:
344
A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
Saved in:
345
Quality of physical surroundings and service encounters, airfare, trust and intention during the flight : age-group difference (young, middle-aged, and mature)
Han, Heesup
;
Hwang, Jinsoo
- In:
International journal of contemporary hospitality management
27
(
2015
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011326581
Saved in:
346
The effect of the internet on performance and quality : evidence from the airline industry
Ater, Itai
;
Orlov, Eugene
- In:
The review of economics and statistics
97
(
2015
)
1
,
pp. 180-194
Persistent link: https://www.econbiz.de/10011327597
Saved in:
347
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
348
Clustered airline flight scheduling : evidence from airline deregulation in Korea
Sun, Joo Yeon
- In:
Journal of air transport management
42
(
2015
),
pp. 85-94
Persistent link: https://www.econbiz.de/10010481756
Saved in:
349
A cross cultural investigation of airlines service quality throgh integration of Servqual and the Kano model
Basfirinci, Cigdem
;
Mitra, Amitava
- In:
Journal of air transport management
42
(
2015
),
pp. 239-248
Persistent link: https://www.econbiz.de/10010482001
Saved in:
350
Key determinants of passenger loyalty in the low-cost airline business
Akamavi, Raphaël K.
;
Mohamed, Elsayed
;
Pellmann, Katharina
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 528-545
Persistent link: https://www.econbiz.de/10010486200
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